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Convenient location, extremely comfortable bedding, staff was friendly and responsive. This was a one night weekend getaway and we highly recommend this Hyatt Centric.  Don't miss breakfast...food was top notch!

Owner Response

Well Appointed, Friendly Service

This was our first Mother/Daughter weekend away and our first time in Alexandria. The staff, especially Angela, went above and beyond to make our stay and visit to Alexandria amazing! I can't wait to bring my husband back!

Extremely satisfied with Hyatt Centric Old Town Alexandria

Room was fabulous. Showers, bed & room was pristine. There was a warm cooler in the room (no refrigerator) and the water in the room was only complimentary for Elite members. $4/bottle.  

The location is perfect! Indian food was unbelievably great. I'd go elsewhere for cocktails. 

If you have a promo code make sure it's on your booking. Ours was not honor'd after sharing we had an issue with the app. 

Room Great; Food Great; Hyatt treatment....

Not coming back since service was really  bad and price was very expensive. Not helpful staff at all. Room is small also. Location is okay. Paying $300 a night for no service is not good value at all and we won’t do it again

Not coming back

poor quality food and very little choice. Poor value of money. Not coming back here. I am globalist for life and other than a poor breakfast I did not receive anything special. I will not return to this Hyatt property

not worth the Hyatt name

Great location near Metro Station and fairly close to DCA, comfortable room with super shower, convenient restaurant with moderately priced menu. Highly recommended and would stay there again if I am ever in the area.

Sweet boutique-like hotel

We love the Hyatt Centric Alexandria! The hotel is attractive, well-ket, and well-located. The rooms are clean and modern, with cute touches in the room decor. The bathrooms have great showers and attractive appointments. The beds are super comfortable. What really makes this place special is the incredible staff! Everyone is warm, friendly, competent, responsive, and customer-service-oriented. We love this place for our frequent (4-6 X/year) trips and would not stay anywhere else.

Home Away from Home

This location is amazing.  Very centrally located to all the historic sites.  Right in the heart of downtown Alexandria.  Walking distance to shops, restaurants the the Potomac. Hotel was clean, beds were comfy and the staff was excellent

Amazing Hotel

This is probably one of my fave places to stay in Old Town! Great location - metro and Amtrak station is super close by, friendly staff, and very clean facility! My favorite is their comfortable beds with crisp but soft sheets! They have a restaurant/bar, but I haven’t had the chance to try their food or drinks yet - I do plan to at a future stay - but I feel they close a bit early 9pm (this was a Sunday so not sure what they close other days). Rooms are a bit small and don’t offer large suites - they also only have “coolers” as opposed to fridges, but you can request a fridge if needed. Microwaves are also not in rooms but there’s one in the lobby. In this day and age, I feel a mini fridge and microwave should be a given. Parking is steep, but that’s everywhere in DC, and it’s actually more in other hotels closer to DC. Overall, I recommend this hotel in comparison to others in Old Town!

Great hotel!

This has to be one of the worst hotels. There was no water in the room. In fact, the hotel was out of water for the 3 days we were there. Beds were the worst ever we have slept in. We had reserved a king room, but the bed was clearly not a king bed. That, however, was not a big problem. It's the mattress, which was a huge problem. It was a cheap quality mattress that gave me a major back problem. We had breakfast at Indochen, located inside the hotel. They didn't have fresh juice, parfait was a joke. It was served as glass full of granola and a small spoon of yogurt. There were not chia seeds (although the description had chia seeds). I felt like I was eating just granola. Eggs was made from mixture out of can. Omelette tasted well, though.

Terrible Experience!

My stay at Hyatt centric old town Alexandria was perfect, the minute I pulled up automatic doors, a welcoming staff that smiled and very friendly after a 5 hour drive. Location was perfect, I booked two rooms one on hotel tonight second directly with Hyatt for a friend, great price, clean rooms, valet parking, will be returning soon 

Great Experience

In all of my years of travel, this was the friendliest and most helpful staff. All of them! We were warmly greeted by each and every one. The only ding on the entire stay was the extremely short closet.

Staff was the best I have ever dealt with

Nice clean, conveniently located hotel for quick weekend getaway to meet family.  Within walking distance to lots of restaurants and bars with trolley access if you don't feel like walking.  Daily valet parking fee was a little expensive.

Quick weekend getaway

The hotel is very ‘New York”.  Sheek, modern and small.  I don’t think the standard room could comfortably accommodate two people.  Restaurant is @bsolutely outstanding and the location is great.
A very nice addition to Old Town



Beautifully done hotel

There is only one dining option. Indo Chen is very good but not everyone appreciates Asian/Indian cuisine and the restaurant has limited hours. There is no Grab & Go / pantry market or vending machines so don't arrive hungry after hours, or bring your own snacks and beverages. There are bottles of water available for purchase in your room for $4 each if you get thirsty or if you decide to brew (crapy) coffee in your room which you might consider because there is no coffee set up in the morning. It definitely doesn't make you feel welcome or want to enjoy the beautiful lobby. You get the vibe that they just want you in and out and aren't going to go out of their way to make you feel comfortable or want to hang around. 

Mediocre. You're on your own when it comes to snacks and beverages.

The hotel is in a great location of Old Town. Just bear in mind that unless you are willing to walk multiple blocks, you will have to pay for Valet parking. The beds are extremely comfortable and provided and excellent nights sleep.

Great Hotel and location

We had a wonderful stay, the front desk check in and out was flawless and the room comfortable and in room chiller for drinks and coffee were both excellent. The only issue was dealing with the TV remote everyday as it took multiple attempts to get the TV to turn on, once that hurdle was passed it was fine.

Great Place to stay to relax and enjoy Alexandria

Stayed one night for a much needed sister day; the hotel and rooms were clean and nicely decorated.  All of the front desk staff and valet attendant were very friendly and helpful.  Would stay again with the whole family.  Great location on King street. 

Friendly and helpful staff

This hotel met our needs and gave above standard accommodations.  The staff from the desk clerk to restaurant waitstaff and maid service and valet were all just the best.  The room was beautiful and very clean and fresh.We were worried that we were outside the elevator on the 5th floor, but we never heard anything. The hotel is right on King St walking distance to the metro and old town shop / restaurants. 

Just what we hoped for

My wife and I stayed at the Hyatt Centric Old Town Alexandria for an engagement party in Old Town Alexandria. The hotel is situated in an ideal location (close to the Metro and on King Street). Everything was excellent except for the size of the room. The room was tiny compared to other hotels I've stated at. I'd consider staying here again if I was alone, but I'd consider other nearby hotels if you want more space in your room. Customer service was excellent and the hotel was clean and updated. 

Excellent stay but very small room

This was my second stay at this property this year but I will be trying other Hyatt properties on future trips. I had a really bad experience on my first visit in June but was encouraged by the manager to try them again. As requested, I contacted him to let him know I was coming for a 2 night stay in November. He said he would not be there during my stay but my valet parking would be covered. When I arrived at 6:15 PM on a Thursday to check in the front desk clerk mentioned the 40.00 per day cost and I said that it was supposed to be complimentary for me. He did not ask any questions as to why or how and continued with the check in. I was not greeted as an “Explorist”  member or offered any bottles of water. The hotel is in a great location and beautiful decorated. I enjoyed the hotel restaurant and bar   The food and drinks were great and the service was friendly and engaging. When I checked out on Saturday I was charged for both days of parking, which I didn’t know until I checked my email and saw the bill. I didn’t even mention it as I waited for my car. I felt humiliated and poorly treated on my first stay and despite being encouraged to come again and offered free parking I did not want to stand at the desk and explain or ask for what I was promised. Clearly my experience on the first trip, apologies from the manager, encouragement to stay again and small token offered  as acknowledgement was meaningless to this property. I have enjoyed stays at two other properties in the  Alexandria area over the years and at numerous Hyatt’s around the world but I am absolutely done with the Hyatt Centric Alexandria 

Oh well

The area is a great area. Many food option. Great distance from d.c and Maryland it will take only 15min to get their. Airport like 12 min away.  The area is pricey.  The area is safe. People are welcoming. The restaurant at the hotel is great , just wish they gave discounts to member staying at least five days.You do not need a vehicle unless you plan on going deep in Virginia rural area.  

IF you want peace

We only stayed one night but, the hotel is in a great location for walking to local restaurants and shops. The room was very clean and the staff were helpful and kind. We used the valet service they provided and received our car in a timely fashion. 

Beautiful Hotel

Very clean hotel with a wonderfully friendly and helpful staff!  The food is excellent.  The location is very good too!  I would highly recommend this hotel, and I am usually a Marriott person. When in Alexandria, I would stay here.

Wonderful staff! Great hotel!  Great location!

Alexandria was quaint, charming and alluring. The town was full of rich history, beautiful centuries old buildings, friendly people & diverse restaurants.  It was so inviting we cannot wait to return! ! 

The mystery of Alexandria

Great location, so clean and new feeling. Great staff…very friendly and professional.  Would stay again for sure.  The room was a little small, but it was very nice.  The valet process was easy and helpful.

Beautiful hotel

I've stayed in Old Town Alexandria many times before at other hotels, this was my first time here and also my first time at a Hyatt Centric. The experience was very positive in terms of the comfort of the hotel, convenience of location and the value. I'd definitely stay here again.

A comfortable and convenient place to stay in Old Town Alexandria

Great Location! Shuttle stops in front of hotel so its easy to go downtown. Hotel room had a very comfortable bed, nice amenities and I loved the under lighting from bed and in bathroom. Parking is valet and quick. 

Beautiful and Convenient

Great location on King Street, convenient to restaurants, shopping, night life and within easy driving distance to other attractions and business locations.  I will return and bring my spouse next time.

Old Town Modern Accommodations

We very much enjoyed our stay. The lobby, restaurant, and room were all attractive and comfortable. Lots of touches such as automatic nightlights on both sides of the bed and lots of outlets. Very nice staff and easy check in and out. Very walkable to Ild Town and reasonable parking.

Beautiful hotel, spotless, great location

The room was small but very clean and had everything I needed.  The bed was amazingly comfortable   Great location within walking distance to everything. Staff was extremely friendly and helpful.  Highly recommend this place 

Very comfortable

Very pleased with my stay at the Hyatt Centric Old Town. It was about a 1 block walk away from the blue/yellow line Metro. The hotel and room were clean and very tastefully done. The staff was extraordinarily kind and helpful. There is a stop for the free Old Town Trolley just across the street which was also very convenient. Another safety feature was the requirement that visitors have a room key to go up the elevator.
Only big concern was that the hotel room doors did not shut properly when closed. It took a firm pull every time. On one occasion, I specifically remember giving that door a second hard pull but when I returned to my room a few hours later the door was open and accessible. Fortunately, all of my things were still there.

Convenient location, friendly staff

Our stay at this hotel was incredible! From the friendliness of every staff member, to the super clean and comfortable room, everything was fantastic! The valet service for our car was problem free, no waiting when we called that we needed our car. The King Street location was an added bonus as it made exploring beautiful Alexandria so easy. Would highly recommend this hotel to anyone!

Exceptional hotel

Everything from check in to check out and everything in between was seamless. The room was clean and comfortable, and the staff was very friendly and efficient. A great place to stay and explore Old Towns shops and restaurants. Would definitely stay again if I am in Alexandria again.

Would definitely stay again

Kiona in reservations was friendly and thorough!  Angela the manager was professional, friendly with a beautiful smile and definitely has done a lovely job with her staff for giving the customers a stellar experience!  Thank you Gage, the front desk clerk, and Will, the valet worker, who made our trip exceptionally special by making sure our time there was relaxing, seamless, and delightful with dining recommendations, and making sure our room exceeded our expectations! Thank you and we will be back!

Top of The Line Hotel with Good Staff

The staff was more than accommodating. I arrived early and they were able to check me in at 10:00 AM. The day before my departure I asked if late check out was available due to my flight not leaving until 8:30 PM and I was told I could check out at 4:00 PM. The room was very clean and bed super comfortable. Look forward to staying here again.

Great hotel stay

This was my first time to VA and DC. I was visiting a friend for my birthday and he recommended some hotels in the area and I ended up choosing this one and it did not disappoint. Staff was friendly, lobby and rooms were clean. Rooms were stocked with a Keurig and coffee pods. Bed was super comfy and room was cleaned daily by hotel staff, which is unheard of in these times. Thank you Hyatt for an amazing stay. 

First time to VA/ DC and thus was the place to stay

This was our second stay at this Hyatt. We were impressed the first time we stayed so were happy to return. The hotel is perfect for a short trip to Alexandria. The staff were very accommodating and friendly. The rooms were clean and comfortable. The location is great ,within walking distance to the waterfront and several great restaurants and shops.   We will definitely return next year.

Second stay was as good as first

The hotel grounds were nice an clean. The staff provides you with information about the immediate area like the shuttles that take you to the waterway and the 24 hour diner down the street. The rooms were nice and clean as well. I would stay again if in Washington. 

Lovely place to stay

I've stayed in most all of the hotels in the Old Town area near the King Street metro.  This is the overall best experience I've ever had at ANY of the hotels in Old Town.  Oddly enough...this was the cheapest (corporate) hotel in the area....and it has the best value and customer service of any of the rest.  I can't say enough about the experience here.  The surrounding hotels (Hilton, Hampton, and Embassy Suites) are okay...but they are more expensive and their customer service doesn't compare to this hotel.  I was very surprised and impressed. 

AMAZING experience in Old Town

I had a wonderful stay at Hyatt Centric Alexandria. It was clean, chic and modern. The decor was well done and I appreciated the extra details that made my stay more comfortable. There was also a nice bar. 

Very clean, chic and great location

Excellent location only a 5-7 minute drive from National Harbor, and the hotel is walking distance to several eateries and attractions. The hotel, from the lobby to our room, was very clean and comfortable and quiet. Will definitely stay again.

Loved Our Stay

Everything and everyone was perfect. Quiet, clean, hospitable and great location to the Metro and downtown. We felt safe and helped with anything we needed (family of 5). We highly recommend this hotel.

Wonderful

Hyatt Centric was exceptional in accommodating our daughter’s wedding party and our families. The staff was so attentive. Our daughter’s suite was excellent and comfortable for the wedding preparation. What a great neighborhood, too. King Street was so much fun. We recommend this hotel with enthusiasm. 

Parents of the Bride

Great hotel, the beds were wonderful, very clean, near the metro, very nice area to be in with many restaurants in the area. Hopped on the metro and we bicycled around the National Mall to see the monuments at night. Awesome experience! 

Exceeded expectations!

The hotel is located near lots of restaurants and coffee shops. The rooms are on the small side but everything worked and looked recently updated. The breakfast was quick and very good. The hotel does accept pets, which is awesome, but you may hear dogs barking.

Very nice property.

We are a young family that had a late arrival. From booking to late night check-In, the staff and property were incredibly accommodating. Would most definitely recommend and am grateful for the professional attention to detail at Hyatt.

Outstanding Staff and Property

Hotel has a great location on King St, walking distance to all of Old Town's bars and restaurants. It is a new hotel so the lobby is lovely and all the finishes are very nice. My complaint is that the rooms are very small which is fine if you are just sleeping there. The big problem is that the room was sold as having a king size bed and the bed was NOT king size. The bed is as wide as a king but not as long as a king. My husband is 6'3" and his feet hung off the edge of the bed. Very disappointing. Of course we did not notice this until we got into bed at 11:30 pm and we left at 7;30 am so we did not address this with management on site. The room is probably too small for a full length king bed but it should not be sold as a king room. Don't pay extra for a king bed, it's not really a king bed!

Small room. King bed not a king

Living in a post pandemic world has its ups and downs. I stayed at the Hyatt in Old Town for a Business trip that was held at the Gaylord across the river. May 2022

PROS:::
- amazing upkeep !
- clean
- quiet
- elevators- no wait and I never once encountered someone while I was in there for 7 days
- close to shopping 
- close to restaurants 
- accommodating staff
-  about $20 for Uber/Lyft to DC or National Harbor
- great water pressure on the rain fall shower head

CONS:: 
- no ice machines
- no services such as bar, lobby, room service
- room size ... small but functional. 

Overall, I'd highly recommended this location for a girls trip or something of that nature

Nice LITTLE gem

Beautiful hotel, wonderful location, friendly staff who were extremely accommodating! Highly recommend staying at this hotel! Do not hesitate to book here! Alexandria is clean and safe with shopping and restaurants nearby. Metro is super accessible, as well.

Perfect Stay!

This hotel that feels like boutique hotel is in an amazing location of Old Town, walking distance to all the shops and restaurants, waterfront and taking the trolley is super easy too (right across the street from hotel).  The staff are all extraordinary-so professional, kind, knowledgeable, friendly, warm, helpful and made us all feel so welcome.  We were a large group with 6 rooms.  The hotel is super clean, modern, stylish.  I love the lobby area as it is decorated very beautifully and comfortably while still maintaining warmth and charm.  It was easy to walk, even with two kids ages 6 & 8 to the waterfront.  You could take the trolley from across the street as well.  We just needed a place to stay and congregate and we all loved this hotel so much, we all plan to come back just to enjoy Old Town Alexandria again!  The staff also made it so very comfortable for all of us with their recommendations and warm personalities.

Excellent location, CLEAN, stylish, modern with charm walking distance to all shops and restaurants, warm staff

We were hardly welcomed upon arrival and check in. No mention of the amenities. No explanation as to why the bar wasn't ever open or the hours of the restaurant. No offer to share information about local attractions. All that and my world of hyatt membership got me a view of the dumpster.

Clean newer hotel - but the service was lackluster

Loved it! Clean, comfortable, cozy, good location! The staff, particularly Angela, was friendly, helpful, knowledgeable, kind, supportive & understanding. I appreciate that it was a dog friendly hotel. My dog was comfortable! Thanks again. 

Excellent

The valet was standing outside chain smoking. Not allowed to park my own car, but they expected me to allow someone that was smoking 2 seconds before to get in my car. We had to park down the road, carrying all of our luggage. 

Be aware you must valet you car

We stayed at the Hyatt Centric to celebrate a birthday last Sat night. The staff (especially Angela at the front desk and the housekeeping staff) were super nice and customer focused. We truly enjoyed our one-night stay. The hotel is convenient to the restaurants, bars and shops in Old Town and there's a free trolley that runs every 15 minutes down to the waterfront and back. Just wish the lobby bar had been open, but maybe it will be soon since covid is starting to recede? The valet parking is good, secure and efficient (didn't have to wait long to get our car).

GREAT BIRTHDAY STAY IN OLD TOWN

The hotel is beautiful and right on King Street.  We were .3 mile from the train station and .6 miles from our favorite pub.  So the location was grand.  The King Street free trolley stopped right across from the hotel. The room was very small.  Essentially all bed. However, the room was designed cleverly for clothing storage, etc.  



small but clean and great location

I was impressed as I entered the front door. The Hyatt Centric exceeded all expectations! The room was amazing, staff exceptional, and the attention to detail superb! I wish that I had stayed a second night!

A quick getaway, a lasting impression.

The room that was booked was not available upon arrival.  Establishment allowed previous occupants to remain in room and did not provide that information until another much smaller room was offered.  Had I been notified sooner I would have been able to make different arrangements.  I was very disappointed.  

Bad experience

We were traveling with our pup and looking for a place to stay. I love Hyatts though typically they are not conducive for pet stayovers unless it is an extended stay. I had not heard of Hyatt Centric. We typically stay at Hyatt House or Hyatt Place. 

The staff at this location were amazing; so kind to me, my daughter, and my pup. Though the rooms are a little cramped that made hanging out a little uncomfortable if there was more than one person, the features were great. LOVED the shower. I want one in my home just like it. LOVE the smart mirror telling me the time. Ditto  Want one for my home. Loved the lights at the bottom of the bed that light up when you get out of bed during the night. Probably wouldn't be a bad idea to have this at home also. Avoid late-night stumbling.  We also loved the dog butt hangers for our dog's leash. It was very cute and I would stay again.  I did park and stay and that made our entire stay very affordable. 

New Experience for us but very good!

This was a amazing hotel for just a night stay. Everything was very clean. Staff was very friendly and helpful. I would highly recommend this location. Was a little disappointed of some services that are not available due to COVID-19, but it did not take away from the stay.

Staycation

We searched a lot for hotels to stay in while we were driving to Florida.We were bringing our 2 small dogs so that made the search a bit harder.Based on all the reviews we read we finally decided to stay here.  I am so glad we did!  The hotel was very clean (that was our biggest concern) and comfortable.  It is located on King Street which was so nice to walk the dogs on. 

Was greatly relieved at how nice it was

The hotel overall was clean as well as the room. Staff were friendly and on point. At night it was very quiet. Very little to no background noise from traffic. Comfy bed. Very nice TV. Bathroom was clean and ready for use. 

Solo weekend getaway

I did feel happy that one night i stay
for the most part the only time i enjoy was when i left that front lobby door
i was supposed to get a bottle of water with my account but she never offers
my room was smaller than i thought - it looks a bit cramp- but has a cozy feel but didn't feel cozy because how i was treated when i first checked in

Smaller room - not much to offer - view was ok

The location was excellent and the staff working there were super helpful and very nice. Made us feel like we were friends. Their kindness makes me want to stay there again and again. The rooms were very clean and although on the small side, had everything we needed. 

Small rooms great staff

Rooms are small, and oddly decorated with dogs.  Shower lacks water pressure, and parking is Valet only at $40/day.  One night the front desk was out of water rendering the next morning's coffee maker non-usable.  No breakfast.  Overpriced for the value.

Average at best

1. room 418 next to elevator eventhough i checked in on a wednesday for two nights 2. status did not exist (no upgrade or water) 3. bo lotion and conditioner in room or at the front desk 4. auto sensor light broken under bed it was on all
night 5. employees did not wear mask 6. super small room

Dont bother

Despite having a very large parking facility with ample room, there is no option to self park leaving guests to use the valet, which you can expect to pay $50 per night. Outrageous. The rooms also have a set of automatic lights around the bed. Convenient for late night walking around the room, downside is the light sensor is broken and turns the lights on throughout the night with no way to disable. Frustratingly fancy.  

Very expensive parking and no breakfast.

No food service or beverages available after 2 pm in the area.
Hotel only sells bottled water. No soft drinks or snacks are offered. 
Bed platforms are not shin friendly. They extend 3 inches beyond the mattress. Elevators do not operate as expected. Housekeeping is not provided as requested. 

Not a good option at this time

The room was clean and ready upon arrival. Other than that we did not find it a welcoming, professionally run hotel. The staff at checking was not friendly. When we asked about breakfast options they said they had nothing in the hotel but the restaurant place across the street gives a 10% discount. The place we went to across the street did not give any discount. The hotel staff never told us the name of the restaurant and it was not the one right across the street. 

Not a place I’d recommend.

Although the room was very clean and the beds very comfortable, it is a very small space. I was recently on a cruise and this room was not much larger than that. The desk space was very shallow and the chair was not very comfortable for working, plus it hit the foot of the bed while sitting. We were very disappointed that there was no onsite food option at all, although there are places nearby. But we knew we'd be out late so I purposely wanted a hotel with late night room service and, although it's advertised their website, it was not available. In fairness, I looked back and saw very small type that it was not currently available. I would have chosen a different hotel if I realized. 

The check in process was less than welcoming. They were not rude or anything like that, but they certainly did not make me feel like a welcomed guest. We also asked the front desk if we could change a $20 so we could had tip money for the valet but they had no cash. Surprising for any hotel, even these days.

We has several other options to choose from for this stay and I'm sorry I didn't make a different choice. My rated is a balance between cleanliness and comfort on one end, and size and staff on the other.

Very clean and comfortable, but extremely small rooms--and no food options on site

Great location and the staff was super helpful. The hotel was clean and I felt very safe here. The only drawback was not having the beautiful on-site restaurant open, so had to walk next door for coffee or to another hotel. 

Great Week Long Stay!

Very good hotel at a great location.  Just five minutes walk to the King street metro station.  The city free trolley stop was across the street.  Great to travel to all the restaurants down King street.

Great location in Alexandria

It is a clean, modern hotel with really interesting rooms.  They are on the small size but everything is so well designed you don’t feel cramped.  Like being on a good cruise ship, they have creatively used the space to its best advantage.  However, the hotel charges $40 a night for parking - this is an extraordinary amount and so I wouldn’t stay here again.

Quick overnight stay for business - but beware the parking charges.

My daughter and I traveled to Alexandria VA for a junior squash tournament. We needed a hotel near the tournament venue and wanted to stay in Old Town. King Street is the lace to stay in Old Town and the Hyatt Centric has a great location near fun restaurants and shops. 

Hyatt Centric

The location, just a five minute walk from the King Street metro station is excellent.  King Street Station is a mere two stops from Reagan-National Airport on the blue or yellow lines.  

No one on staff wore a mask during our stay.  We wondered if they were all vaccinated.  Due to Covid, no breakfast was offered.  Other Hyatt locations seem to be able to offer grab and go options but I guess it is just more cost effective to not offer anything.  None of the amenities listed in the welcome email due to our status were provided- bottled water, upgraded internet.  We were able to connect to the Centric’s wifi but never got more than a single bar of reception and were frequently knocked off the service.

While the room was very clean, it was on the small side for a Hyatt.  There were some minor things which should have been noticed - a missing knob on the bedside wall mounted light, a really cool built-in clock in the bathroom was off by 20 minutes.  There didn’t seem to be any way to change the time and when we reported it were told it was an “engineering” issue.  Another issue, and perhaps this is a thing of the past, but there was no seal on the door indicating the room had been sanitized.  Other minor quibbles - just a single bathrobe was provided even though we were two.  Three bath towels were provided but when the room was cleaned, only two clean towels were left.  While these are not deal breakers for the hotel, I expect more from Hyatt and I can’t really give the Centric any better than an average rating.

Great location but average service at best.

Property was great in terms of location and the rooms were great, however the other issues really impacted my stay in a negative manner. I was unable to book a 2 night stay online or on the phone. A 2 night stay was costing more than 2 separate one night stays for some reason, so the phone representative said just book 2 single stays. I was then unable to combine them at the hotel and had to check-in each day. The final straw was that the free valet was not honored (part of AAA rate) and they tried to charge me early check-in for the second day (when I never left). Please find another place in the area.

Awkward booking, free valet not honored

Overall, great location for purpose of my trip. Rooms were clean and comfortable beds! The gym was always empty each time I went in and it has the basic equipment for a decent work out. Staff was very friendly, the only draw back is the restaurant/bar was closed and I was there for a 3 week stay. Parking was included for my room rate w/Valet, but being in the heart of Old Town Alexandria everything is in walking distance to food,bars,shopping and the Waterfront. 

Modern style stay

The hotel and staff were great.  Everyone was friendly and helpful.  The hotel is also very close to places of interest in Old Towne Alexandria including the Alexandria waterfront which was a short 1 mile walk away.

Great Hotel and Staff

Shower did not work - took over an hour to get someone to fix after going to lobby twice to ask for help b/c no one answered the phone.  Sleeping was difficult b/c floor lights kept blinking on and off all night.

Stay Away!

A bit far from the waterfront and other sights in Old Town but easy to get there via the free King Street Trolly. Close to Metro if you’re going to D.C. Loved the modern decor although the room was a bit small. 

Great choice

Great place to stay in Old Town Alexandria. Easy access to all the area has to offer. Close to dining, shopping, attractions, and public transportation. Nice property with thoughtful staff. We will stay there on our next visit.

Long Weekend Getaway

A new property on grand ole King Street, the Hyatt Centric is ideally located and staffed with kind, attentive and friendly folk who ensure your stay is a pleasant one (Aja, Christine and Matt are all great!) 

Old Town Gem

We were very disappointed we were there 3 nights and was not informed that housekeeping was not available but spoke to house keeping saw them in the hallway andafter second night and asked for sheets/towels/toilet paper and that said no problem and was not done went to front desk and they said sorry but they will send some up and still did not receive any. Went to front desk and they gave me a roll of toilt paper and would be up with the rest and never made it up either. We  were very disappointed about this and wanted to express our little getaway. It was a very special occasion and felt it could have been more pleasant if our request were full-filled I do not think we were asking for anything crazy. Please feel free to call me or email me on your thoughts. My name is Jamie,  P: 919-830-5484 Email: jamiejwn@gmail.com

House Keeping

Spent 3 days/ 2 nights in Olde Town with friends. We drove separately. It was nice to use valet service and just walk. Common room and room upstairs very neat, clean and contemporary. Food service was not up and running at this time, but several nice cafes and restaurants open and available within an easy walk. Staff friendly and helpful. I felt quite comfortable and Covid safe. Would use again.

Perfect Olde Town location

The staff at this relatively new hotel ensure that visitors feel welcome and cared for.  Unfortunately, the award winning restaurant was not open due to the pandemic during my visit.  I would have liked to experience on site breakfast.  The hotel is within easy walking distance of Old Alexandria and its two hundred restaurants, museums, shops, and the unique Torpedo Art Factory. The price is reasonable, the rooms are comfortable.  One little perk I had never seen before were the motion activated nightlights around the base of the bed so one does not misstep if up in the middle of the night. I will definitely return to this hotel when I am in Alexandria next time.   

Perfect location, friendly service

This hotel is dog friendly, and well appointed.  The staff were kind.  I really appreciated having a Keurig in the room.  I would like to point out that the rooms are very compact, parking is not free as it is at other hotels in the area, and though other surrounding locations were serving food, this hotel was not.

Might stay here again.

The hotel was clean and the staff friendly. 
The hotel is located in downtown Alexandria on King St. where there are many shops and eateries. 
There is street parking and the hotel offers valet parking at $35 per day. 
Definitely will stay again. 

Great Location

Beautiful accommodations, friendly and helpful staff and in close proximity to walk to restaurants, shops, water, and the metro. Old Town Alexandria is a beautiful place to stay while visiting the DC area. Will definitely stay here again!

Excellent Stay!

The Hyatt Centric Alexandria Hotel far exceeded our expectations. Brittany and Falen are both phenomenal event coordinators. They answered all our questions in a timely manner, made arrangements for our guests very simple, and were transparent with us throughout the whole process. If you are a planning an event you MUST ask for either Brittany or Falen. They will make sure your experience is incredible.

Wedding - Hyatt Centric Alexandria Hotel

Hotel was clean and staff were friendly. We asked for more towels and they brought them up to our room (bagged) in less than 5 minutes. Location was perfect and walking distance to everything. Would definitely recommend the Hyatt as an awesome place to stay!

Perfect location

Great location and easy access to Metro. My wife and I always expect Hyatt to be the best in the industry. Once again, expectations were delivered! Loved walking Old Town. Great eating options within walking distance. Historical gems found on line to visit and learn about.

Expectations Delivered!

The location of this Hyatt was perfect. Despite them opening a month before the pandemic, they seemed to have all the kinks worked out and was ready for business as a new hotel. Everything was very clean and the staff was very kind and helpful.

Exceeding All Expectations

Had a short weekend stay. Staff is wonderful and very helpful, specially Asia!
Parking is valet with a fixed $35 per night.
Our standard double bed room was okay, a little tight in space. The mini fridge is very basic (beverages only) and the lack of a room microwave lost points in the room. The bathroom was nice but the door and lack of privacy not so.
All common places had sanitizers and it was nice to see everyone taking care at this time.

Excellent for short stay

As soon as we walked into the Hyatt Centric, we could tell it was going to be a good stay! The front desk staff was absolutely AMAZING! They went above and beyond to answer any questions and help us with whatever we needed. I wish I remembered the names of both girls at the front desk, because they were fantastic! The bed was so comfortable, the room was clean and cozy - perfect for two people. The location is great, walking distance to the waterfront - excellent opportunity to hit all the shops and restaurants along the way! AMAZING and we will be back in the future!!!!

Great staff, Great hotel!

My son and I took this trip to see Universities in Boston and flew into DC to see the Cherry Blossoms but I love Old Town Alexandria so I wanted to stay there to show my son around the town.   We had a great stay and time in the town.

Mother and son trip

This property is located on quaint King Street.  It was very clean with a comfortable bed. Unfortunately, due to COVID restrictions some amenities, i.e. continental breakfast was unavailable. Otherwise, a pleasant stay.

Clean and Comfortable

The room is very tiny, so if you need something spacious this isn’t the hotel for you. However I felt very safe as the staff was constantly cleaning, and everybody was very attentive. The location is great and the town is absolutely beautiful.

Room is TINY but worth it.

The staff at this location were courteous and the accommodations were clean and comfortable. Good location. Great stay. This is a top hotel choice if I am looking to book a room when I return to the area.