Policies

All guest rooms are non-smoking. A $250.00 cleaning fee will be charged for smoking in your room.

With the exception of registered service animals, pets are not allowed at Hyatt Centric SouthPark Charlotte. Emotional Service Animals are not allowed. 

Upon check-in, the hotel will charge your credit or debit card for the total cost of your room and taxes for the entire stay. Additionally, a $50.00 incidental deposit per night will be required to cover unforeseen expenses such as food, parking, and other miscellaneous charges. If the deposit remains unused, the excess amount will be refunded to the card on file. Please note that the amount of the incidental deposit is subject to change. A valid photo identification that matches the name on the card used for the payment must be presented at check-in to complete the deposit. Please be advised that cash payment is only accepted at the time of check-out, and no cash apps will be accommodated.

Guest room rates are quoted based on single or double occupancy. Children under the age of eighteen (18) may stay in the same room with their parents while utilizing the guest room’s existing bedding at no additional cost. There is a maximum of four (4) adults per room. Additional person charges are subject to the appropriate state, local, and any occupancy taxes in effect at the time of the Group’s stay. Additional persons over eighteen (18) years of age will be charged at the applicable published rate. We do not offer rollaway beds.

Please note that checking in is permitted solely for the individual whose name appears on the reservation. An adult must accompany guests under 21 years of age to check-in.

Housekeeping service is provided once every four (4) days. If you require service on a different day, kindly request it before 12:00 noon on the day of the requested service. To request housekeeping services, you can reach out to the Front Desk by dialing 0 or sending a text message to 980-261-3355.

Hyatt Centric Charlotte SouthPark is thrilled to welcome guests for an array of special occasions. We ask that guests adhere to the below guidelines when celebrating their special day in-room:

• Room decorations, including balloons and banners, must not be affixed to the walls, doors, or ceilings as this may result in paint damage.
• Please refrain from placing real rose petals on the carpet or beds as they can cause staining.
• For the safety of all, real candles or incense are prohibited in the rooms due to fire safety concerns.
• Please refrain from covering smoke detectors and sprinklers heads.

The hotel has the right to impose a cleaning/maintenance fee if any property damage is determined resulting from decorating the room.