Policies

Destination Fee

A daily destination fee of $25.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• 2 bottles of water daily
• Premium Guestroom Internet
• Fresh baked cookies in Lobby from 2pm-6pm daily
• $5.00 Daily Market Food and Beverage Credit
• Access to Press Reader Digital Newspaper
• Drip coffee at Ella's from 7am-9am daily
• Infused water station in Lobby from 9am-9pm daily
• 10% discount on Laundry/Dry Cleaning
• Complimentary Flight with a purchase of a Flight from Nashville Barrel Company
• Discounted Tickets           
  • The Escape Game Nashville - 10% off
  • Nashville Old Town Trolley Tours - 10% off
  • Big Machine Downtown Distillery Tour - 8% off
  • Madame Tussauds Wax Museum - 20% off
• Long Distance Phone Calls

Future Changes: Bookings on and beyond January 01, 2026 - A daily destination fee of $30.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information. 

• 2 bottles of water daily
• Premium Guestroom Internet
• $5.00 Daily Market Food and Beverage Credit
• Cookies in Lobby from 2pm-6pm daily
• Drip coffee at Ella's from 7am-10am daily
• Infused water station in Lobby
• Hydration Stations on even guestroom floors
• 10% discount on Laundry/Dry Cleaning
• Long Distance Phone Calls
• 10% off food and non-alcoholic beverages in Ella’s on Lunch (valid daily from 11am – 2pm)
• Restaurant partnerships:
  • Bakersfield  Restaurant - 15% off
  • Kilwins Ice Cream - 10% off
  • Goo Goo Cluster Store - 10% off
  • Café Intermezzo - 15% off
• Discounted Tickets:           
• • Nashville Old Town Trolley Tours - 10% off
  • The Escape Game Nashville - 10% off
  • Big Machine Downtown Distillery Tour - 8% off
  • Madame Tussauds Wax Museum - 20% off
• Hot Tea Selection at Ella's from 7am-10am daily

Cashless Hotel Policy

CASH FREE – Please note that this hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.

Lost & Found

Hyatt Centric Downtown Nashville is committed to providing a seamless and enjoyable experience for all our guests. We understand that losing a personal item can be a stressful experience, and we're here to assist you in any way we can.

If you have lost an item during your stay at our hotel, please fill out the form on ileftmystuff.com, providing a detailed description of the item and your contact information. Our dedicated team will make every effort to locate your belongings and return them to you promptly.

Please note that Hyatt Centric Downtown Nashville is not responsible for any lost or stolen items. However, we will do our best to assist you in recovering your belongings.

Pet Policy

Trips are more fun when your furry friends can be there. Pets are welcome at Hyatt Centric Downtown Nashville. We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Traveling with your pet? Be sure to book our Barkstage Pass package so we know your companion is joining you. This special offer ensures your pet has everything they need for a comfortable and memorable stay.

Fees:

1–6 Nights$100 / Stay

7–30 Nights$200 / Stay

Restrictions:

Individual pet weight limit: 50 Pounds

Combined pets weight limit: 75 Pounds

Maximum number of pets is 2.