Opiniones
Grand Hyatt Barcelona – Exceptional Stay!!!
Grand Hyatt Barcelona is one of those rare hotels where the property is beautiful enough to impress you when you walk in, but the service is what you’re still thinking about after you leave. I stayed in room 1535 from October 16 through October 20, and from the moment I arrived, the experience was exceptional. Check-in was quick, personalized and genuinely warm. My Hyatt status was immediately recognized, and I was thanked for my loyalty. I even recevied a nice little upgrade to a premium King with a beautiful view. The room itself was excellent and positioned on what I believe was the west side of the hotel, which gave me incredible sunset views every evening. The bed, pillows and overall sleep quality were phenomenal, and housekeeping consistently did an excellent job throughout the stay. The service across the hotel was equally impressive. From the doormen and front desk staff to the concierge, bartenders, everyone I interacted with was attentive, professional and genuinely welcoming. This hotel also has an excellent collection of dining venues, and I made it a point to visit nearly all of them. Leña was outstanding! The atmosphere is beautiful, the room has a great energy to it, and the entire experience felt polished without becoming stiff or overly formal. Maymanta is another highlight and something I would strongly recommend to anyone staying at the hotel. The rooftop setting alone is worth visiting, especially around sunset, but the food was even better than expected. I had one of their ceviche dishes and it was one of the best ceviches I have ever tasted. It was the kind of dish where you stop halfway through eating it and realize, “Okay, this is on another level.” One of the funniest moments of my stay was room service. Late one night, close to 3:00 a.m., we ordered pizza, chicken fingers and fries. It sounds simple, but I am not exaggerating when I say the chicken fingers were some of the best I have ever had. What made it even more special, was the order was personally delivered by the chef. At that hour of the night, after a long day, having the actual chef arrive at the room with the food was an unexpected level of service that made the entire experience feel incredibly personal. I also want to address the location because I think some travelers may initially look at the map and assume the hotel is too far removed from central Barcelona. It really is not. The city center is an easy taxi ride away, public transportation and the metro are accessible, and there is plenty happening in the surrounding neighborhood. In fact, I actually preferred the location because it felt less touristy and gave the stay a little more of an authentic feel. You can easily get into the heart of the city when you want to, but when you return to the hotel, you are stepping away from some of the congestion and intensity of the most heavily visited areas. For me, that was a plus, not a drawback. I stay at Hyatt properties regularly, and my personal favorite remains Alila Mayakoba, but Grand Hyatt Barcelona is now comfortably at #2. I would absolutely stay here again, and I would strongly recommend it to anyone visiting Barcelona. Do yourself a favor, have a drink at Leña, watch the sunset from Maymanta, order the ceviche, and do not sleep on the 3 a.m. chicken fingers.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly delighted to read that your experience at Grand Hyatt Barcelona exceeded your expectations and that so many aspects of your stay, from your arrival experience and room upgrade to the service provided by our teams across the hotel, left such a positive impression. It is especially rewarding to know that the warmth, professionalism, and attention to detail demonstrated by our colleagues contributed to making your visit memorable. We are also thrilled that you enjoyed our dining venues, particularly Leña and Maymanta. Your kind words regarding the atmosphere, cuisine, and especially the ceviche at Maymanta will be proudly shared with our culinary teams. We were equally delighted to read about your late-night room service experience. Knowing that such a simple meal became one of the highlights of your stay perfectly reflects the passion and dedication we strive to deliver at any hour of the day. Thank you as well for highlighting our location and the unique balance it offers between easy access to Barcelona's main attractions and a more relaxed, authentic neighborhood atmosphere. We greatly appreciate your perspective and are certain that future travelers will find it helpful. Above all, it is a tremendous compliment to learn that Grand Hyatt Barcelona has earned such a special place among the many Hyatt properties you have visited. We are honored by your recommendation and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Guest Assistance Team Grand Hyatt Barcelona
Fantastic room and an excellent stay
I stayed at the Grand Hyatt Barcelona on business trip in October 2026. The room was fantastic, everything was very clean, and the bed was wonderfully comfortable. Breakfast was very good too. It is an expensive hotel, although my accommodation was covered by the company supporting the trip. Overall, an excellent stay.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Anastasios, Thank you for taking the time to share your experience following your recent stay at Grand Hyatt Barcelona. We are delighted to know that you enjoyed such an excellent stay with us. It is wonderful to hear that you found your room comfortable and impeccably maintained, and that our breakfast contributed positively to your experience. We especially appreciate your comments regarding the quality of the room and the comfort of the bed, as our team works diligently to ensure every guest enjoys a relaxing and memorable stay, whether traveling for business or leisure. Thank you once again for choosing Grand Hyatt Barcelona. We truly value your recommendation and hope to have the pleasure of welcoming you back on your next visit to Barcelona. Warm regards, Guest Assistance Team Grand Hyatt Barcelona
Didn't addressed the problem even after brining to their notice.
Didn't like the way they deal with the concerns of their guests. And that's too when they acknowledged the problem...!!
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. We understand how frustrating it can be when a concern is raised and the resolution provided does not fully address the issue. Please accept our apologies if you felt that your feedback was not handled appropriately. Delivering attentive and responsive service is very important to us, and we regret that we fell short on this occasion. We would welcome the opportunity to learn more about your experience and review the matter further. Please feel free to contact us directly should you wish to discuss your stay in more detail. Kind regards, Guest Assistance Team Grand Hyatt Barcelona
Good
Rooms were spacious & clean. The location is not so great if you are travelling for leisure. Staff is overall very helpful.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Connector33154427480, Thank you for taking the time to share your feedback following your stay at Grand Hyatt Barcelona. We are pleased to know that you appreciated the spaciousness and cleanliness of our rooms, as well as the helpfulness of our team. Providing attentive service and a comfortable environment for our guests is always our priority. We also appreciate your comments regarding our location. While our setting offers excellent connections to many areas of the city and proximity to several key attractions, we understand that preferences may vary depending on the purpose of each visit. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to Grand Hyatt Barcelona on a future visit to Barcelona. Warm regards, Grand Hyatt Barcelona
Great hotel
Great hotel, well connected and made our stay in Barcelona even better. Really comfortable beds, staff were friendly and responsive.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear EmEsDee, Thank you very much for sharing your kind feedback following your recent stay at Grand Hyatt Barcelona. We are delighted to know that our hotel contributed to making your visit to Barcelona even more enjoyable. It is especially rewarding to hear that you appreciated our convenient location, the comfort of our beds, and the friendliness and responsiveness of our team. Your generous comments are greatly appreciated and will be shared with our colleagues, who are committed to creating memorable experiences for every guest. Thank you once again for choosing Grand Hyatt Barcelona. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Grand Hyatt Barcelona
Just an average experience for a grand Hyatt
The hotel has a good breakfast service was slow. The lounge is basically nonexistent. There’s nothing there but a couple of soft drinks. The hotel is and lots of things in the suites did not work. You would think it would be a great hotel since it’s so far from town tomake people come there, but they lack in this area. The only person that we would say was absolutely great was the concierge’s Isaac
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear nefird1233, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Barcelona. While we are pleased to know that you enjoyed our breakfast offering and that our Concierge team, especially Isaac, made such a positive impression, we are sorry to learn that other aspects of your stay did not meet your expectations. We sincerely apologize for the delays you experienced in service, the limited experience you found in the lounge, and the maintenance issues encountered in your suite. We understand how disappointing this must have been and regret that these inconveniences affected your overall impression of the hotel. Please be assured that your comments have been shared with the relevant departments, as feedback such as yours is invaluable in helping us identify areas where we can improve. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide a stay that more fully reflects the standards we strive to deliver. Warm regards, Grand Hyatt Barcelona
Just an average stay
This hotel has a very strange hotel system. The rooms are very dark and my water dispenser did not work. However, the concierge's were very nice and helpful.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Catherine M, Thank you for taking the time to share your feedback following your stay at Grand Hyatt Barcelona. We are sorry to learn that certain aspects of your experience did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the water dispenser and regret that the room lighting did not provide the level of comfort you anticipated. That said, we are delighted to know that our Concierge team made a positive impression and that their service was helpful throughout your stay. We will be pleased to share your kind comments with them, as recognition such as yours is greatly appreciated. Your feedback is very valuable to us, and we will take your observations into consideration as we continually work to enhance our guests' experience. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with a more memorable stay. Warm regards, Grand Hyatt Barcelona
stayed for a conference otherwise avoid
adequate but hardly a 5 star experience room had 2 twin beds (not doubles) no bath tub no dresser drawers elevators slow and inconvenient
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Laura, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Barcelona. While we are pleased to know that our hotel was a convenient choice during your conference visit, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the room configuration, amenities, and elevator experience. Feedback such as yours is valuable, as it helps us better understand our guests' perspectives and identify opportunities for improvement. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we strive to deliver. Warm regards, Guest Assistance Team Grand Hyatt Barcelona
Must visit
Very clen, modern, nice hotel. It is not in the middle of the tourist town but the public transportation is very convenient. 20mins walk to the Train station
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Hui G, Thank you for sharing your feedback following your stay at Grand Hyatt Barcelona. We are delighted to learn that you enjoyed our modern facilities, cleanliness, and convenient location. While we are not situated in the heart of the city center, we are pleased that you found the excellent public transportation connections and proximity to the train station helpful for exploring Barcelona. Thank you for your kind recommendation. We truly appreciate your support and hope to welcome you back for another wonderful stay in the near future. Warm regards, Grand Hyatt Barcelona ✨
Barcelona’s best!
Beautiful hotel with wonderful and friendly staff. Breakfast was one of the best I’ve ever experienced and I’ve travelled plenty. They are a 10 out of 10 on every point a hotel can offer.
GRAND HYATT BARCELONA, Guest Services / Front Office at Grand Hyatt Barcelona, responded to this review
Dear Tony, Thank you very much for your fantastic review! We are truly delighted to hear that you consider Grand Hyatt Barcelona to be Barcelona’s best. It is especially rewarding to know that our wonderful and friendly team made such a positive impression and that our breakfast ranks among the best you have experienced in your travels. Your comment that we are a 10 out of 10 on every point a hotel can offer is the highest compliment we could receive, and we are sincerely grateful for your kind words. Thank you for choosing Grand Hyatt Barcelona. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Guest Assistance Department Grand Hyatt Barcelona
Simply perfection
This hotel was simply perfect. Everything. The food, the rooms, the staff, the location - all of it. I don't even know where to begin because I'm so happy.
GRAND HYATT BARCELONA, Guest Services / Front Office at Grand Hyatt Barcelona, responded to this review
Dear Weston, Thank you very much for your wonderful review! We are absolutely delighted to hear that your stay was "simply perfect." Knowing that you enjoyed every aspect of your experience, from the food and rooms to the service and location, is the highest compliment we could receive. Your kind words mean a great deal to our entire team, and we will be sure to share them with everyone involved in making your stay memorable. Thank you for choosing Grand Hyatt Barcelona. We truly hope to have the pleasure of welcoming you back for another perfect stay in the future. Kind regards, Guest Assistance Department Grand Hyatt Barcelona
Very good hotel with one real weak spot
The suite itself is genuinely impressive — spacious, high floor, great views, and cleverly laid out with four large sliding doors that let you separate the living and dining area, the bedroom, and the bathroom. The bathroom is excellent, and they replaced the bath salts daily, which was a nice touch. One of the four sliding doors was broken, though: the handle was damaged and it would only close halfway. The bigger in-room issue was the air conditioning, which wouldn’t go below 23°C no matter what we set it to. It read as a capacity problem rather than a deliberate limit — with the curtains drawn it would get colder, but this was a very hot August and it wasn’t quite cool enough for sleeping. The spa circuit — included with the suite — was fabulous. Cold plunge, hot and warm pools, infrared sauna, wet and dry saunas, all beautifully done. The breakfast buffet, also included, was one of the better ones I’ve had at a Grand Hyatt or comparable property. We ate at Maymanta, the Peruvian rooftop restaurant, and it was very good with a terrific view. The café on the lobby level was the one miss: overpriced, and the service was odd. The elevators are the weakest link and it’s a genuine problem. The system assigns you to a car, and several times during our stay it simply told us no elevator was available — everything full — leaving us stranded on the 18th floor. This building is tall enough that the 18th floor feels like the 25th elsewhere, so the stairs aren’t a realistic option. Waits were long enough that people would press repeatedly and assign themselves to multiple cars, so doors would open with nobody waiting. Occasionally a car would stop and the doors would seem to try to open and then not. For a hotel this new, it’s surprising. One thing to know going in: there are a lot of children here. We were on 17 and had kids running and jumping in the hallways above and around us. That’s not a complaint about the hotel exactly — we’d come straight from an adults-only property in Mykonos, so it was an adjustment. Would we stay again? Yes. Fix the elevators and it’s excellent.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Steven E, Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you enjoyed your suite, the spa facilities, our breakfast buffet, and your experience at Maymanta. It is especially rewarding to hear that the layout, views, and overall comfort of the suite left a positive impression. At the same time, we sincerely apologize for the inconveniences you experienced. The issue with the damaged sliding door and the air conditioning performance in your suite are not reflective of the standards we aim to provide, and your comments have been shared with our Engineering team for review and corrective action. We also appreciate your candid feedback regarding the elevator system. We understand how frustrating it must have been to experience long waits and availability issues, particularly on a higher floor. As a newer property, we continuously monitor and adjust our systems, and your observations are extremely valuable as we work to improve the guest experience. Thank you as well for your comments regarding the lobby café and the level of activity from families during your stay. We recognize that different travelers have different expectations, and we appreciate your balanced perspective. We are grateful that, despite these challenges, you would choose to stay with us again. We hope to have the opportunity to welcome you back and provide the excellent experience you expected and deserve. Kind regards, Grand Hyatt Barcelona
Excellent 👌
Would have expected to be able to use the indoor pool foc as pool area was closed for a private party. Otherwise had a great experience at Hyatt
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Kam D, Thank you for taking the time to share your feedback. We are delighted to know that you had a great experience with us and that you enjoyed your stay at Grand Hyatt Barcelona. We sincerely apologize for any disappointment caused by the closure of the pool area due to a private event. We understand your expectation of having access to the indoor pool and appreciate your comments, as they help us better understand our guests' experiences. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back soon for another excellent stay. Warm regards, Grand Hyatt Barcelona
Exceptional Service and a Beautiful, Spotless Hotel
The Grand Hyatt Barcelona was wonderful! The hotel was exceptionally clean, beautifully maintained, and very comfortable. What really stood out, though, was the excellent service. Every staff member we encountered was friendly, helpful, and genuinely attentive. From arrival through our stay, we felt very well taken care of. I would absolutely recommend the Grand Hyatt Barcelona and would happily stay here again.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Betsy, Thank you very much for your wonderful review and for choosing Grand Hyatt Barcelona. We are delighted to know that you enjoyed your stay and appreciated both the cleanliness and comfort of our hotel. It is especially rewarding to hear your kind words about our team. Providing attentive and genuine service is our priority, and we are thrilled that our colleagues helped make your experience memorable. We truly appreciate your recommendation and look forward to welcoming you back to Grand Hyatt Barcelona in the future. Kind regards, Grand Hyatt Barcelona
Gorgeous centrally located hotel
This is an absolutely fabulous hotel, with gorgeous facilities, very responsive staff, and truly convenient location. The swimming pool area and bar are a must!
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Oggie, Thank you very much for your wonderful review and for choosing Grand Hyatt Barcelona. We are delighted to know that you enjoyed our facilities, convenient location, and the attentive service provided by our team. Your kind words are truly appreciated and serve as great motivation for all of us. We are especially pleased to hear that you enjoyed the pool area and bar, which are indeed favorite spots among many of our guests. We sincerely appreciate your recommendation and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Grand Hyatt Barcelona
Horrible and scary experience
We had a horrible and disturbing experience where a staff member forced our door open after midnight. I woke up to the sound of someone repeatedly trying to unlock the room. There’s a screen between the door and the bed, so I could only see the man’s shape when he entered, and I yelled. The man, who claimed to be staff, apologized and claimed he thought the room was empty and was trying to open the adjoining room for a family next door. I really don’t understand how this could happen, but it was an absolutely terrifying experience. In the morning, my husband told the front desk staff about the incident, and they offered us free breakfast which we couldn’t use. They also suggested they could refund points to the booking account, but there has been zero follow up. No one has acknowledged the incident or offered us the compensation the front desk promised us. We’re really disappointed in the response after our stay was ruined by this incident.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Christina, Thank you for taking the time to share your feedback. We are truly sorry to learn about this incident and the distress it caused during your stay. We fully understand how unsettling it must have been to be awakened in such circumstances, and we sincerely apologize for the concern and discomfort generated by this situation. Please be assured that the safety, security, and privacy of our guests are of the utmost importance to us. We take your comments very seriously and deeply regret that our follow-up did not meet your expectations. We would welcome the opportunity to review your case further and ensure it receives the attention it deserves. Please contact us directly at [hotel email] with your stay details so that our team can investigate this matter thoroughly and follow up with you personally. Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Grand Hyatt Barcelona. Kind regards, Grand Hyatt Barcelona
Definitely returning to this Grand Hyatt.
We had an amazing experience at this location and we agree that we would love to revisit this location for our next trip to Barcelona. We were so impressed with the service, the amenities, the food, the beverages, I mean everything was awesome.
GRAND HYATT BARCELONA, Guest Services / Front Office at Grand Hyatt Barcelona, responded to this review
Dear Jonathan Thank you for your wonderful review and for choosing Grand Hyatt Barcelona. We are delighted to hear that you had such an amazing experience and that our service, amenities, food, and beverages all contributed to a memorable stay. Comments like yours are incredibly rewarding for our team and inspire us to continue delivering exceptional experiences. We truly appreciate your kind words and are thrilled to know that you are already planning to return on your next visit to Barcelona. We look forward to welcoming you back soon. Kind regards, Guest Assistance Department Grand Hyatt Barcelona
Only a Grand Hyatt becasue of the name
I would not recommend this hotel. It's labeld as a Grand Hyatt but felt more like a holidy inn express with the Landlord special. We have a chase sapphire reserve card so we are supposed to get early check-in, we arrived at 11, tried to check in and were told that our room wasn't ready yet, the woman said it was empty but just needed to be cleaned implying that it woudln't be long. Well, 3 1/2 hours later it was finally "ready". After I had to ask the front desk if it was ready 4 times. They finally put me in a room that was similar because my actual room still wasn't ready. Had they been honest with us, we could've enjoyed our day at their pool rather than the lobby. The room was fine. Smaller than expected. Terrible lighting. The shower leaked so badly there were puddles outside of it and the clear wall / door to the toilet was an interesting choice. The staff was not great either, I needed some things from guest services and the employee was audibly annoyed by my requests. The complimentary breakfast was nice but we were never once told we could order omelettes, we only figured that out the 2nd day when we saw someone else ordering. Overall I would not stay here again.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Brian, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Barcelona. We are truly sorry to learn that your experience did not meet your expectations. We understand your frustration regarding the delay in accessing your room and regret that the communication provided during your arrival did not leave you with a better impression. We also apologize for the inconveniences you encountered during your stay, including the room maintenance concerns and the service interactions you described. It is particularly disappointing to read that our team did not consistently deliver the attentive and welcoming hospitality that we strive to provide to every guest. Your comments regarding guest service, breakfast communication, and the overall stay experience have been shared with the relevant teams for careful review. While we are pleased to know that you enjoyed the breakfast offering, we are sorry that the positive aspects of your stay were ultimately outweighed by the issues you experienced. We sincerely appreciate your candid feedback, as it helps us identify areas where we can improve. We regret that we did not leave you with a more favorable impression and hope you may consider giving us another opportunity in the future. Kind regards, Grand Hyatt Barcelona
Too impersonal and over crowded
We were promised an upgrade upon online check in but they refused to honor that when I physically arrived. The assistant manager hung up on me when I tried to address this. We were celebrating our anniversary and that was never once mentioned. We thought the elevators were quite overcrowded and took about 10 minutes of waiting each time, and the hotel feels understaffed. We did enjoy the free breakfast from Amex Platinum membership. We were disappointed to not be acknowledged as a World of Hyatt member nor a Hyatt credit card holder. We adore Barcelona but we will not be returning to this hotel in the future.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Jessica, Thank you for taking the time to share your feedback following your recent stay at Grand Hyatt Barcelona. We are sincerely sorry to learn that your experience did not meet your expectations, especially during such a special occasion as your anniversary. We understand how disappointing it must have been to feel that certain aspects of your stay, including the upgrade communicated during online check-in and the recognition of your loyalty as a World of Hyatt member, did not reflect the experience you anticipated. We also regret to read your comments regarding your interaction with our team, as well as your concerns about elevator wait times and the overall atmosphere of the hotel during your visit. Please be assured that your feedback has been shared with the relevant departments for review and consideration. While we are pleased that you enjoyed breakfast during your stay, we are sorry that the overall impression left was not a more positive one. We appreciate your candid feedback, as it helps us identify opportunities for improvement. We hope you may consider giving us another opportunity in the future to provide the level of hospitality for which Grand Hyatt Barcelona strives to be known. Kind regards, Grand Hyatt Barcelona
Not a 5 star experience
One of the worse hotels that I have experienced for customer service. Excessive check in time and broken items in my room that were reported and nobody came to even look at. I’ve had better customer services from a premier inn. This hotel is far from 5star. Save your money and book elsewhere.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Dear Rebecca, Thank you for taking the time to share your feedback following your stay at Grand Hyatt Barcelona. We are very sorry to learn that your experience did not meet your expectations and that we fell short in delivering the level of service you anticipated. In particular, we regret the delays during check-in and the concerns regarding the maintenance issues in your room, especially as you reported them and did not receive the follow-up you expected. Providing attentive and efficient service is one of our highest priorities, so it is disappointing to read that your impression was far from the standards we strive to offer our guests. We genuinely appreciate your comments, as they help us identify opportunities for improvement and reinforce the areas that require our immediate attention. We regret that your stay left you with this impression and thank you for bringing these matters to our attention. Kind regards, Grand Hyatt Barcelona
Se muestran 20 opiniones desde 12 de agosto de 2026.