Hotel Policies
Customer Harassment Policy
Click here for Customer Harassment Policy.
Check-in and Check-out time
The check-in time is 3:00 p.m. and the check-out time is 12:00 p.m. Please be advised that the check-in time for group guests is after 5:00 p.m.
Caring For Children
Pet Policy
We regret that pets are not allowed in the Hotel.
Food Allergies & Dietary Needs Policy
Notice for photo-shooting, filming or recording
No Smoking Policy
Implementation of the Plastic Resources Law
Grand Hyatt Tokyo supports the reduction of the plastic footprint and aims to reduce the use of specific plastic items.