FAQs
Hotel Experience & General Information
The Grand Hyatt SP has the biggest events area and 469 rooms to accommodate events participants. The customer service is always praised by guests who frequented other hotels in the area.
The hotel is 23 years old and considered an iconic hotel, in midst of a well developed business area. The lobby's new architecture and colors reflect the beauty of the countries colorful rain forest. Italian and Japanese cultures influences in SP is also reflected in our hotel restaurants.
The Grand Hyatt São Paulo is an accommodation with facilities and services for all audiences.
Check-in is from 3 p.m. and check-out is until 12 p.m. Changes to check-in and check-out times are subject to availability.
Yes. Our team of messengers can provide luggage service before check-in or after check-out.
Yes, our concierge team keeps the package for the guest.
Rooms & Amenities
Bed size, room size, bridge and city views, amenities, Club access for suites.
The hotel is a benchmark in corporate hospitality, offering modern infrastructure, meeting rooms, a business center, and free high-speed Wi-Fi.
Yes.
Yes. Housekeeping service is offered daily and can be customized.
Accessible toilets, restaurant, SPA, gym and all events and public areas.
Yes. All rooms are equipped with a minibar.
Yes. Room service is available 24 hours a day.
Yes.
Yes.
Parking, Travel & Transportation
The Grand Hyatt São Paulo is approximately 15 minutes from Congonhas Airport (CGH) and 60 minutes from Guarulhos International Airport (GRU), depending on traffic.
The hotel can arrange transfers upon request and at an additional cost.
The area is well served by taxis, ride-hailing apps, and the subway, with easy access to Marginal Pinheiros and the city's main avenues.
Close to the Grand Hyatt São Paulo are Morumbi Shopping Mall, Parque do Povo, Faria Lima Avenue, and several dining and cultural options in the southern part of the city.
The area is surrounded by ride-hailing options, taxis, and it is possible to hire a shuttle service at the hotel.
Yes. Valet parking is available at an additional cost.
Yes.
Hotel Facilities
Yes. Amanary Spa is one of the most renowned spas in the city, offering body treatments, facials, and relaxing massages.
The restaurant operates on a reservation or waiting list basis.
Yes. The outdoor pool is open until 10 p.m.
WiFi & Digital
Yes. The hotel provides high-speed Wi-Fi.
Yes. All rooms are equipped with smart TVs with streaming channel options.
Yes, all.
Families & Groups
Yes.
All the above mentioned.
Yes. The hotel has all the facilities for large groups and events.
Pets
Yes. The Grand Hyatt São Paulo is pet-friendly, subject to an additional fee and specific policies. More information here.
Yes. The hotel offers an exclusive service for pets.
Accessibility
Accessible toilets, restaurant, SPA, gym and all events and public areas.
Yes. No documentation is required.
Booking & Policies
Cancellations and changes are dependent on many factors, such as the type of reservation made, where, when, what room, what kind, etc.
Yes. The Hyatt chain has a loyalty program called World of Hyatt, which is valid for stays worldwide.
Yes. There are special conditions for affiliated companies and corporate reservations. The Sales team can provide more information.
Yes. This service varies depending on availability.