Grand Hyatt Guangzhou
A 24-hour self-service foreign currency exchange machine operated by SPD Bank is available on the 1st-floor lobby. It only supports one-way exchange from foreign currency to CNY. ID card or passport scanning is required for transactions. Acceptable foreign currencies, transaction limits and nationality restrictions are subject to SPD Bank’s official regulations.
We accept advance parcel storage for guests with confirmed reservations, provided the recipient name on the parcel matches the booking information. Please note that for privacy protection, full names may not be fully displayed on shipping labels. To facilitate verification, kindly avoid listing the hotel’s main telephone number as the recipient contact number.
Yes, our restaurant offers a variety of vegan and gluten-free options. Please inform us in advance of any dietary or allergy requirements.
Our dining team offers selections influenced by various global cuisines. Our restaurants offer a variety of dishes inspired by international cuisines. Vegetarian, halal-friendly and seafood options are available, and we are pleased to accommodate special dietary requirements whenever possible. Please inform us in advance of any dietary or allergy requirements.
Yes, 24-hour in-room dining is available daily.
Yes, additional breakfast can be purchased upon request. Please contact the Front Desk for assistance.
The hotel features a selection of restaurants and bar offering a variety of cuisines and dining experiences. Guests can enjoy international buffet at The Market Café, authentic Cantonese cuisine and private dining at The Penthouse, grilled steaks and seafood at G Restaurant, and afternoon tea, pastries, and light refreshments at Guanxi Lounge.
To uphold strict food safety standards, the hotel cannot handle third-party takeaway food directly. All delivery orders must be collected by guests from the delivery lockers located to the left of the main entrance on the 1st floor.
Takeaway deliveries are accepted. All food packages will be placed in the designated delivery lockers to the left of the hotel main entrance for self-collection. Outside food is only permitted for consumption inside guest rooms.
Robotic delivery service is available for non-food items only, in compliance with our food hygiene management policy. Robots cannot deliver any food products to guest rooms.
Microwave ovens are accessible for food heating with staff assistance. Guests wishing to heat takeaway meals are required to sign a food safety acknowledgment form.
Baby cots and safety bed rails are provided complimentary for guests upon advance request. Please contact us in advance to reserve.
The hotel does not offer self-service laundry facilities. Chargeable laundry services are provided by our professional team.
Yes, guests have access to the indoor constant-temperature swimming pool on the 24th floor. Pool Dimensions: 20m × 8m
The hotel provides chargeable concierge car transfer services to airports and railway stations. Rates vary by vehicle model; please consult the Concierge Desk for details.
The closest metro station is Zhujiang New Town Station, an interchange for Line 3 and Line 5. The nearest exit is Exit D, leading to the North Gate of GT-Land Plaza (Spring Plaza).
No charging piles are installed at the hotel. The nearest public charging stations are located on Level B2 of Kingold Century and Mall of the World Parking Lot.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.
Currently, we do not offer a dedicated children's menu. However, our culinary team would be pleased to recommend suitable dishes for children and accommodate special dietary requirements whenever possible.
The hotel accepts national resident registration via the “Yueshengshi” Mini Program (Guangdong Residence QR Code) for check-in procedures.
Minors aged 16 and above may check in independently upon submission of their guardian’s contact information. The hotel will verify relevant details with the guardian prior to confirming check-in.