Reviews
Birthday treat to self...
A wonderful week spent at the Grand Hyatt where nothing was too much for the staff. Excellent service and a lovely relaxing week.
Dreams Lanzarote Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear 605alpayc, Thank you so much for choosing to celebrate your birthday with us at Grand Hyatt Lanzarote Playa Dorada! We are delighted to hear that you had a wonderful, relaxing week and that our team took such good care of you. Providing exceptional service is always our top priority. We hope you had a fantastic birthday, and we look forward to welcoming you back for another memorable stay! Warm regards, Guest Experience & Quality Department
10/10 hotel experience
Great hotel Perfect location, 2 mins walk to beach. Big, clean plenty of sun loungers and pools. Rooms with all amenities.
Dreams Lanzarote Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Freedom67445662103, Thank you so much for your 10/10 rating and for sharing your experience! We are thrilled to hear that you enjoyed our convenient location, pristine pool areas, and comfortable rooms. It was a pleasure hosting you, and we hope to welcome you back again very soon! Warm regards, Guest Experience & Quality Department
Hotel was not what I expected!
Hotel was not what I expected. No pool view as a great big tree was blocking out daylight never mind the view! A lot of the areas shown were not included in my package, which was not explained when I booked and is quite misleading! Food at buffet very boring and repetitive. Only 2 specialty restaurants were open at any one time for 3/4 straight days. Hana was actually quite nice. We ate out a few times. Mini bar was very limited, 2 bottles of beer and some soft drinks. I did expect some wine. I think we were spoiled by Iberostar Selection on last holiday 5 months ago.
Dreams Lanzarote Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Steven S, Thank you for sharing your feedback with us following your stay. While we are glad you enjoyed your dining experience at Hana, we are surprised and disappointed by your general impression. Regarding your room view, the property is integrated into a lush, natural environment where native vegetation is preserved to maintain privacy and ambiance, though we are always happy to explore alternative room locations upon request when availability allows. Concerning your package and inclusions, all our booking channels clearly outline the exact details of each package, meal plan, and minibar standard (which includes water, soft drinks, and local beer) to ensure full transparency before arrival. Restaurant rotations and opening schedules are managed carefully to guarantee high service standards across our venues, with options available every evening. Every hotel brand offers a unique concept and service style, and while we regret that ours did not match your personal preferences or previous experiences elsewhere, we stand behind the quality and value we provide to our guests. Thank you again for your visit. Sincerely, Guest Experience & Quality Department
First Class Hotel as you expect from this Brand.
Great Hotel in a excellent location, having multiple restaurants available on t All Inclusive work really well, could have been a little more information about what was going on with entertainment, wifi very slow in rooms and the usual problem of people reserving sunbeds and then not using them is a big problem at this Hotel, not even a sign anywhere asking for them to not be reserved, Hotel Management could do a lot more in this area. The issue of the lighting not working at night on the beach side of the Hotel is a real issue as you really need a torch and honestly quite dangerous appreciate this not a Hotel problem but needs sorting.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Nic B, Thank you for sharing your feedback following your stay at Grand Hyatt Lanzarote Playa Dorada Resort. We are delighted to know that you enjoyed our excellent location, the variety of restaurants available through our All-Inclusive programme, and the overall experience our hotel has to offer. We appreciate your comments regarding the information provided about our entertainment programme and the Wi-Fi connection in the rooms. We understand the importance of reliable internet access and will review the situation with our technical team to assess the connectivity issues you experienced. Regarding the reservation of sunbeds, we recognise that this can affect the enjoyment of our pool areas and understand your concerns. We continually strive to ensure that all guests can make the most of our facilities. We have also taken note of your observations concerning the lighting along the beachside, as guest safety and comfort remain important priorities for us. Thank you once again for your valuable feedback. We are pleased that your overall impression reflects the standards you associate with the Hyatt brand, and we hope to have the pleasure of welcoming you back to Grand Hyatt Lanzarote Playa Dorada Resort in the future. Thank you again for sharing your impressions with us. Kind regards, Guest Experience & Quality Department
Great Holiday will definitely be back.
Just returned from a weeks stay and have to say it was brilliant. The staff make the hotel. Every one of the staff members we interacted with were first class. The food was very good in all the speciality restaurants and being all inclusive meant we could use them multiple times. Our room was kept clean and tidy every day and mini bar always restocked. We saw some poor reviews before travelling and have to admit it was so much better than some would have you belive. We as a couple will definitely be back.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Sloanzy, Thank you very much for sharing such a wonderful review following your stay with us. We are delighted to know that you had such a brilliant holiday and, above all, that our team made such a positive impression on you. Your kind words about the service and the dedication of our colleagues are truly appreciated and will be shared with the team. It is also wonderful to hear that you enjoyed the variety and quality of our speciality restaurants, as well as the comfort and cleanliness of your room throughout your stay. We are especially pleased that your experience exceeded your expectations and gave you the opportunity to form your own impression of the resort. Knowing that you would definitely return is the greatest compliment we could receive. We very much look forward to welcoming you back for another memorable stay. Kind regards, Guest Experience & Quality Department
Ultimate relaxation
Really well positioned for a quick trip to the beach, and shops and restaurants. Staff are all very friendly and efficient.
Hesperia Playa Dorada, Guest Services / Front Office at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Smackster, Please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. We will be here waiting for your next holiday to once again make your vacation the very best. Sincerely, Guest Experience.
A Wonderful Stay
I have just had a wonderful stay at this hotel. I feel they cater for all ages and really make your stay very special. All the staff in every area are a credit to the hotel. I will certainly return.
Dreams Lanzarote Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Sara, It is wonderful to know that you had such an enjoyable stay and that you felt well looked after throughout your time with us. We will be delighted to welcome you back to Grand Hyatt Lanzarote whenever you return. We will also be sure to share your kind words with our team, who will be very happy to know they helped make your stay special. Best regards, Guest Experience & Quality Department
Enjoyable stay, good hotel, average food
Lovely hotel, comfortable room. The aircon was not great. We had a cot for out 5 month baby, it was spacious but firm, it was a well used and slightly worn travel cot. Finding shade to sit with our baby was hard, the pool umbrellas are not UV protecting and we could only find shade in the mornings. Enjoyed the options of pools and depths. The big main pool felt a little dangerous as the edges slope down. There were lifts to access floors but the lifts were quite small. Service at the bars was good. Enjoyed the beach and walk along the coastal path. Staff and check in/out were good. Food was not amazing, the buffet was average, very hit and miss with food. We didn’t try the restaurants as our baby had to go to bed.
Hesperia Playa Dorada, Guest Services / Front Office at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Ed B, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you enjoyed our resort, the comfort of your room, our variety of pools, the beach and coastal path, as well as the service provided by our team. We are also glad to hear that your check-in and check-out experiences were smooth and that you received good service at our bars. We have taken note of your comments regarding the air conditioning, the condition of the travel cot, the availability of shaded areas and your observations about the pool areas and lifts. Your feedback will be shared with the relevant teams for consideration. We have also noted your comments regarding the buffet offering. While we are pleased that you had the opportunity to enjoy some of our facilities and services, we regret that the dining experience did not consistently meet your expectations. Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you and your family back to Grand Hyatt Lanzarote Playa Dorada Resort in the future. Kind regards, Guest Experience & Quality Department
Avoid. You can do so much better.
Avoid. So many better other hotels and experiences available for this price. Bland buffet food, poor coffee from a machine and few of the restaurants open. Dated hotel.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Safari606800, Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your experience did not meet your expectations. We have taken note of your comments regarding the buffet offering, the coffee service, the availability of our restaurants and your perception of the condition of the hotel. Your observations will be shared with the relevant teams as part of our ongoing review of the guest experience. We would have appreciated the opportunity to learn about these concerns during your stay, as our Guest Experience team would have been pleased to assist and explore possible solutions at the time. Thank you once again for sharing your comments. We hope to have the opportunity to welcome you back to Grand Hyatt Lanzarote Playa Dorada Resort and provide you with an experience more in line with your expectations. Kind regards, Guest Experience & Quality Department
Excellent Stay
Overall was great experience. Pool, Spa. Entertainment was excellent , cleaning and club service was excellent , the downside was the food buffet and the request sent before arrival without any response from the reservation team.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Ramy R, Thank you very much for sharing your feedback and for highlighting the aspects you enjoyed during your stay. We are delighted to know that you had a great overall experience and particularly appreciated our pools, spa, entertainment, cleanliness and Grand Club service. We are sorry, however, that the buffet did not fully meet your expectations and that your pre-arrival request did not receive a response from our Reservations team. We understand how important it is to receive clear communication before arrival, and we regret any inconvenience this may have caused. Your comments are greatly appreciated and will be shared with the relevant teams as we continue working to improve the guest experience and ensure the high level of service we strive to provide. Kind regards, Guest Experience & Quality Department
Second visit this year
Our second visit this year. Very clean, in a great location. Value for money . Only did bed and breakfast as there are so many restaurants near by. Did do Grand club and worth the extra money.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Heather, Thank you very much for returning to Grand Hyatt Lanzarote Playa Dorada Resort for a second visit this year and for sharing your positive feedback with us. We are delighted to know that you enjoyed the cleanliness of the hotel, our convenient location and the overall value of your stay. It is particularly pleasing to hear that you chose to experience Grand Club and found the additional benefits and services well worth it. We fully understand that our location, with a wide selection of restaurants and leisure options nearby, makes a Bed & Breakfast stay a popular choice for many of our guests, allowing them to explore and enjoy the surrounding area at their own pace. Your continued trust in us is greatly appreciated, and we hope to have the pleasure of welcoming you back for a third visit very soon. Kind regards, Guest Experience & Quality Department
Great Location
The hotel had some great parts like the pools, it was quite great views and very relaxing you do however need to put a towel down early to get a bed. The location is 1st class and room service 2nd to none. Now for bits that let yhe hotel down The food, same everyday with no themed nights, I would go B&B ans eat out aa thw food ans choices outside hotel are excellent and not expensive. Also take some toilet rolls as it is very rough ans hard throughout hotel ans rooms. Thw location ia brilliant, thw beach just outside has crystal sea and a great beach bar, a lot cheaper than the hotel. I would say this is a good 3 star hotel with a 5 star price. Would 100% go back to resort but would choice B&B next time or a difference hotel.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Fred, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our pools, the views, our room service and, above all, our excellent location, which certainly makes it easy to enjoy the marina, beach and surrounding area. Regarding our gastronomic offering, we are sorry to learn that the variety did not fully meet your expectations. We continuously work to provide a varied selection at our buffets, including different themed sections and a range of options, while our à la carte restaurants offer further culinary experiences for our guests. We appreciate your comments, as they help us identify areas where we can continue to develop our offering. With regard to the bathroom amenities, toilet paper is regularly replenished by our Housekeeping team as part of the daily room service. We are sorry if you found the quality of the product not to your preference, and we will nevertheless share your observation with the relevant department. We are also pleased that you appreciated the surroundings and the convenience of our location. While we respect your personal assessment of the hotel, we remain proud of the facilities, services and experiences we offer and of the commitment of our teams to providing a high quality stay. Thank you once again for your constructive comments. We would be delighted to welcome you back to Lanzarote and hope to have the opportunity to provide you with another enjoyable experience. Kind regards, Guest Experience & Quality Department
Good stay but could be improved
Overall we had a great week staying at this hotel, we stayed in a grand club room on a half board basis, this allowed us access to the club lounge, ideal for snacks and drinks throughout the day, we also had access to the two infinity pools, the Elysian beach area is in desperate need of attention with old worn sun beds and weeds that need to be removed. Around the pool more parasols are needed as despite the hotel’s policy of removing towels from the sun beds after fifty minutes of no one being sat on them, I didn’t see this enforced once during my stay. Granted I never had an issue getting a sun bed but unless you were at the poolside at 9am you struggled to bet a parasol. The club access also give us entry to the spa for free for 1 hour, the spa was well worth the visit, sauna, Turkish bath, mineral pool with jacuzzi features. The location of the hotel was ideal, 5 minute walk to the marina and its shops and restaurants and 10 minute walk into the resort centre. I would say the hotel is closer to a 4 star than a 5 star as listed by Jet2.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Jonathan L, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you had an enjoyable week overall and that you particularly appreciated your Grand Club experience, including the Club Lounge, infinity pools and complimentary access to our Spa. It is also wonderful to hear that you enjoyed our location, with the marina and resort centre within easy walking distance. Regarding the Elysian Beach area and our outdoor facilities, please be assured that your comments are taken seriously and are shared with the relevant teams. Our pool areas, pathways and surrounding spaces are reviewed and maintained on a daily basis, with our teams continuously working to keep them in the best possible condition. We will nevertheless take your observations regarding the sunbeds and landscaping into consideration as part of our ongoing improvement efforts. With regard to parasols and sunbeds, we understand that availability can be particularly important during busy periods. Our team makes every effort to monitor the pool areas and apply our policy regarding unattended sunbeds, although we recognise that there is always room to improve our monitoring and consistency in this regard. Your comments will therefore be shared with the team. We are delighted that you found our Spa facilities well worth visiting and that the Club benefits contributed positively to your experience. While we respect your personal assessment of the hotel, we are proud of the standards and facilities we offer and of the daily efforts made by our colleagues to provide a high-quality guest experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Grand Hyatt Lanzarote Playa Dorada Resort and provide you with another enjoyable stay. Kind regards, Guest Experience & Quality Department
Very Good
The hotel is very good and worth visiting but the entertainment some nights was disappointing and the stage area was limited visibility. At breakfast they cooked your eggs to order so there was always a queue. The hotel is within walking distance for the beach, marina and shops. The rooms were excellent and clean. The AI restaurants are worth visiting with good food choices and the main restaurant always had lots of choices and the salads at lunchtime were very good. Would definitely recommend this hotel
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Maps17845796385, Thank you very much for taking the time to share your experience following your stay with us. We are delighted to know that you enjoyed the quality and cleanliness of your room, our wide culinary offering, and the convenient location of the hotel, within easy reach of the beach, marina and surrounding shops. It is particularly pleasing to hear that you appreciated the variety available in our restaurants and the freshly prepared breakfast options. We also appreciate your comments regarding the evening entertainment and the visibility from certain areas of the stage, as well as the queues that can occasionally form at the egg station during breakfast. Feedback such as yours is valuable to us, as we continuously review our services and facilities with the aim of making each aspect of our guests’ experience as enjoyable as possible. Thank you once again for your kind recommendation. We would be delighted to have the opportunity to welcome you back to Grand Hyatt Lanzarote Playa Dorada Resort for another memorable stay. Kind regards, Guest Experience & Quality Department
A Very Pleasant Suprise at The Grand Hyatt Lanzarote Playa Dorada
This hotel is located on probably one of the best spots in the whole of Playa Blanca. You walk straight out of the gate’s onto a fantastic coastal path which stretches virtually the whole length of Playa Blanca. We stayed here last year, but then it was Dreams, and it delivered at wonderful experience for myself and my wife. We wanted to come back this year with our kids and their families. We were informed by our tour operator that Dreams had now been taken over by Grand Hyatt. Naturally I read other people’s reviews of their recent visits to the hotel we’d enjoyed so much twelve months ago. It was a mixed bag to say the least, varying from utterly awful, to fantastic!! I was left feeling a little nervous, not knowing what to expect now. I needn’t have worried. We were delayed by nearly two hours with flight delays so didn’t actually get to the hotel until almost midnight. Lovely staff on the desk greeted us with cold towels and bottles of water. Our bags were taken to our room by the wonderful Manuel and the hotel had laid on some light snacks for us as we had missed dinner, which was a very lovely touch!! We had booked Pool Rooms with Club access ( Dreams) , and Grand Hyatt gave us Grand Club rooms with the access all area’s. Mini bars topped up daily, lovely fresh bedding, and fantastic bathroom, and well needed fully functioning aircon. Balcony view was also lovely. The grounds of the hotel are kept to beautiful standards, and the staff work incredibly hard keeping everything shipshape. You have a great choice of food in different restaurants, but my family chose to eat on the Nao every evening and the Ola for breakfast. The food is wonderful which such a good choice. The chefs do lay on wonderful food and display it wonderfully. The hotel also lays on activities every day, ranging from archery, shooting, darts, yoga, aqua aerobics and so on. The team that deliver this are lively and get people feeling involved and full of enjoyment. They also put on shows post evenings with magic shows to singers, it really is a great thing they have here. That’s pretty much it. I have stayed in Lanzarote quite a few times at different hotels, and can honestly say myself, and my family’s experience at the Grand Hyatt was a very memorable one which we all absolutely loved. A message to Grand Hyatt, Your staff are amazing, and they are what make a hotel special !!
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Steven S, Thank you very much for taking the time to share such a wonderful and detailed review of your stay at Grand Hyatt Lanzarote Playa Dorada Resort. It is particularly rewarding to know that, having enjoyed your stay with us last year, you chose to return to Playa Blanca with your family and that your experience once again lived up to your expectations. We are delighted that your initial concerns about the transition to Grand Hyatt were quickly replaced by a truly memorable stay. We are especially pleased that the warm welcome upon your late arrival, the thoughtful details prepared for you, and the assistance provided by Manuel helped you and your family feel at home from the very beginning. We will certainly share your kind words with him and with the wider team. It is also wonderful to hear that you enjoyed the Grand Club experience, our accommodation, the gardens, culinary offering and the variety of activities and entertainment available throughout your stay. Our colleagues put great care and dedication into creating an enjoyable experience for every guest, so your recognition of their efforts means a great deal to us. Above all, we are delighted by your closing words about our team. We firmly believe that it is the people who bring a hotel to life, and it is immensely gratifying to know that their warmth, enthusiasm and dedication contributed so positively to your family's holiday. Thank you once again for returning to our resort and for placing your trust in us. We would be delighted to welcome you and your family back to Lanzarote and have the pleasure of creating many more memorable moments together. Guest Experience & Quality Department
Super location but slightly dated.
The hotel is in a great location and has wonderfully friendly staff, always eager to assist. Adult-only pool areas for Club members was a big plus. The only downside was that the bedroom wings of the hotel felt very dated. The reception area and pools gave off a 5* vibe but the routes to the bedrooms was dated as well as humid and what I’d expect from a 3+* hotel. The rooms were clean and light but let down by the rather oddly large toilet cubicle that had no wash basin or towel rail.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Superb54, Thank you very much for sharing your experience with us. We are delighted to know that you particularly enjoyed our excellent location, the friendliness and willingness of our team, and the adults-only pool areas available to our Club guests. We also appreciate your positive comments regarding the cleanliness and brightness of your room. We have taken note of your observations concerning the condition and atmosphere of some of the corridors leading to the bedrooms, as well as the bathroom layout, and we have shared them with our Maintenance Department for their consideration. We work every day to review and maintain all areas of our resort to the best possible standards, and feedback from our guests is invaluable in helping us identify those areas that require particular attention. We are pleased to know that, despite these points, you enjoyed your stay, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Guest Experience & Quality Department
Not 5 star! Especially if you are a foodie
This place is not 5 star at all. Needsp major work to become 5 star. The hotel used to be a 4 star before Grand Hyatt took over and they suddenly relabelled it 5 star just because of the brand? There seriously needs to be some official committee or something that reviews hotel star rating because it’s very deceptive. The good - Great location with a beautiful beach. Clear and relatively calm waters. Great for kids. Nice walk along the beach as well. - Friendly and helpful staff - Bella Riva à la carte was decent and so was Ember grill - My son loved the slides in the kids pool area The not so good - Food was a huge problem especially at the buffets. Very disappointed and absolutely not 5 star quality. Everything was overcooked and dry. Veggies were discolored from overcooking or being left out. Very few options compared to other resorts I’ve stayed at. No food options outside in between main meals. Only a small cafe that serves cold sandwiches and cakes. The “Asian” à la carte restaurant was really bad. Not Asian at all. The Pad Thai did not taste anything like Pad Thai and the neither did the Kung Pao beef which tasted like green curry. See the pictures attached. - Kids pools were dated and needs some cleaning and repair - Kids club was quite small. My son usually can stay in the kids club but he got bored in less than an hour Unfortunately, this stay fell well below our expectations and I will think twice next time I come across the Grand Hyatt brand. I still don’t know how one 5 star resort can be so drastically different than another. As I mentioned I wish there was a global standard or official authority that determines star ratings.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Dave. Thank you for sharing your experience and, in particular, for highlighting some of the aspects you enjoyed during your stay. We are pleased to know that you appreciated our location, the friendliness of our team, as well as your experiences at Bella Riva and Ember Grill. We are especially delighted to hear that your son enjoyed the slides in our children’s pool area. Regarding our food and beverage offering, our resort has different outlets throughout the day to provide dining options at different times, including the buffet, Coco Café and Ola, our à la carte restaurant available from 3:00 pm to 5:00 pm. Our culinary offering also includes a variety of styles and options designed to cater to the different tastes and preferences of our guests. We regret that some of the dishes did not meet your personal expectations, and your comments will be shared with our Food & Beverage team. With regard to our Asian dining concept, we are sorry that the experience did not meet your expectations. Our aim is to provide a varied culinary offering with different influences and flavours, catering to a wide range of preferences. Nevertheless, we appreciate you sharing your comments regarding the dishes you tried, and these will be passed on to the relevant team for review. Regarding the children’s pools, we would like to clarify that they are cleaned every morning and continuously monitored by our teams. We have nevertheless taken note of your comments and will share them with the relevant departments for further review. As for the Kids Club, different activities are organised throughout the day, and children have access to several play areas as well as a dedicated pool with slides. Depending on the day, evening activities such as a mini disco or children’s cinema are also offered. We understand that children’s preferences and experiences can naturally vary, and we appreciate you sharing your feedback. We also appreciate your positive comments regarding our team and the facilities you enjoyed during your stay. Your observations have been noted and will be shared with the relevant departments. Should you decide to give us another opportunity in the future, we hope to provide you with an experience more in line with your expectations. Kind regards, Guest Experience & Quality Department
Great for a relaxing holiday
Fantastic location, excellent facilities, outstanding cleanliness. Adult only pool was so relaxing. Grand club breakfast restaurant was quiet, unhurried and had a fantastic range of food.
Hesperia Playa Dorada, Atención al cliente/recepción at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Hayley, Thank you very much for sharing your wonderful feedback following your stay at the Grand Hyatt Lanzarote Playa Dorada Resort. We are delighted to hear that you enjoyed our fantastic location, excellent facilities and high standards of cleanliness. It is especially pleasing to know that our adults only pool provided you with such a relaxing and peaceful environment during your holiday. We are also delighted that you enjoyed the Grand Club Breakfast Restaurant, particularly its tranquil and unhurried atmosphere, as well as the fantastic variety of food on offer. Thank you once again for your kind words and for choosing to stay with us. We very much look forward to welcoming you back to the Grand Hyatt Lanzarote Playa Dorada Resort for another relaxing holiday. Kind regards, Guest Experience & Quality Department
Grand Hyatt Playa Blanca
Stayed 10 days, had 2 Grand Club rooms. Overall really enjoyed our time at the hotel - staff were attentive, option of snacks great and plenty of choices with the pools. We didn’t struggle to get sun lingers which was great. The only things that stop it being a 5 star review are: - The sand area at the adult pool area needs weeding; either keep it clean or replace it with artificial grass - Had to chase for service at breakfast to get orange juice and coffee - Could clear tables quicker Overall good experience.
Dreams Lanzarote Playa Dorada, Guest Services / Front Office at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear A9255JDsteveh, Thank you very much for taking the time to share your experience following your 10-night stay with us and for choosing Grand Hyatt Lanzarote Playa Dorada Resort for your holiday. We are delighted to hear that you overall enjoyed your time with us, particularly the attentive service from our team, the Grand Club benefits and snacks, and the variety of pools available. It is also wonderful to know that you had no difficulty finding sun loungers during your stay. We truly appreciate your constructive comments regarding the sand area around the adults-only pool. We have taken note of your suggestion and will share it with the relevant team for consideration. We also regret that on some occasions you had to wait for coffee and orange juice at breakfast, and that tables were not cleared as promptly as expected. We will certainly share this feedback with our Food & Beverage team, as we continuously work to improve the efficiency and attentiveness of our service. We are very pleased that, despite these points, you describe your stay as a good overall experience. Feedback such as yours is extremely valuable to us, as it helps us identify those small details that can make an important difference to our guests' experience. Thank you once again for your kind review. We sincerely hope to have the pleasure of welcoming you back to Lanzarote and providing you with an even more enjoyable stay next time. Best regards, Guest Experience & Quality Department
Pleasant stay
Lovely hotel, many pools, good entertainment. Shops within walking distance. I would recommend it for a short holiday
Hesperia Playa Dorada, Guest Services / Front Office at Grand Hyatt Lanzarote Playa Dorada Resort, responded to this review
Dear Kasia B, Thank you very much for choosing Grand Hyatt Lanzarote Playa Dorada Resort and for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed your stay and particularly appreciated our wide selection of pools, entertainment and location. It is wonderful to hear that you would recommend our resort. We truly look forward to welcoming you back in the future for another enjoyable stay in Lanzarote. Kind regards, Guest Experience & Quality Department
Showing 20 reviews since September 3, 2026.