spa etiquette

Appointments

Reservations are recommended to avoid disappointment for your desired treatment. To secure your appointment, we require either a valid credit card number or for in-house guests a room number.

Arrival

Please arrive at the spa at least 15 to 30 minutes prior to your appointment. This will allow you time to complete a consultation form, use the steam room and sauna, and relax in the lounge to enjoy our signature tea. Your late arrival may compromise the full length of your treatment, as we endeavour to remain on schedule as a courtesy to each and every guest. Payment for the full treatment will apply.

Cancellation and no-show

A minimum of 24 hours notice in advance is required for cancellations. If treatment is cancelled within 24 hours, a 50% charge of the scheduled treatment will apply. Failure to arrive for your scheduled appointment will result in a 100% charge of your scheduled services.

Health & pregnancy

If you are pregnant or have any medical condition, including colds or flu, that may affect your treatment, please advise us at the time of the booking. This is imperative as some treatments are unsuitable during pregnancy and certain medical conditions.

Attire

Park Club Health & Day Spa ask that you arrive fresh for your appointment. Robes, slippers and disposable underwear are available. Please leave all jewellery and personal items at home or deposit them in your room safe. Park Club Health & Day Spa cannot be held responsible for lost or misplaced personal items.

Spa environment

We strive to provide you with the most relaxing and soothing spa experience from the moment you arrive to the moment your journey concludes. We respectfully ask that mobile phones are turned off so the tranquillity of the Park Club Health & Day Spa is preserved. Smoking is not permitted and your cooperation in providing a quiet environment is greatly appreciated.

Facilities

Shower facilities and towels are available for use prior and post-treatment. If you wish to freshen up before your treatment, please allow an additional 30 minutes. Also, enjoy complimentary use of all Park Club Health & Day Spa wet areas when you book an hour treatment or longer.
*Please note that the maximum usage is up to 2 hours. Public or Casual access is not available.

Parking

Enjoy four-hour valet parking with our compliments when you book any hour treatment or longer. Subject to availability. Terms and conditions apply.

Payment

We accept payments in cash, EFTPOS and all major credit cards. In-house guests may charge to their room account.

Gift Cards

Discover a world of wellbeing at Park Club Health & Day Spa, where you can treat someone – or yourself – to a massage, facial or a complete package for a whole day of blissful pampering.

Park Club Health & Day Spa Gifts cards are the perfect way to delight or reward yourself or the special people in your life.

Retail therapy

Restore, relax and revive in the comfort of your own home.

In addition to providing a wonderful relaxing day spa experience, you can also purchase our beautiful selection of skincare products used during your treatments. These products, recommended by your therapist, will compliment your home care spa therapy, increasing the benefits of your treatments.

Visit the spa reception to view our beautiful range available for men and women of all ages.

Cellphones

The spa atmosphere is one of peace and quiet. Please respect our tranquil environment and avoid using your cellphone.