Hours of Operation
Daily 9:00 AM – 9:00 PM
Environment
Ortus is a place of relaxation and tranquility. In consideration of our guests’ comfort - smoking, alcohol consumption and cameras are not permitted. A guest showing signs of intoxication will be denied access. It is required to shower prior to a treatment and usage of the facilities. We respectfully ask that you turn off your cell phone so that the tranquility of all our guests may be preserved.
Scheduling an Appointment
Advance bookings are recommended to secure your preferred treatment time. Appointments can be made by contacting the Ortus Reception. Our dedicated team will assist you in selecting the treatments best suited to your needs.
Canceling an Appointment
Please notify us 4 hours prior to your scheduled appointment if you need to change or cancel your reservation to avoid being charged in full for the service.
Arriving
Please arrive at least 30 minutes prior to your treatment to complete your consultation form and take time to relax. Please be aware that if you arrive late it may be necessary to decrease your treatment time with respect to the next reservation.
Health
Please advise us if you are pregnant, have allergies or other health concerns when booking any treatments. Kindly be informed that the therapists cannot provide treatments to guests suffering from certain illnesses.
What to Wear
Bathing suits or towels are required in all areas. Only guests with appropriate sports clothing and sports shoes will be allowed to use the Fitness Center.
Valuables
The Hotel is not responsible for loss or damage of personal items and valuables. Please leave your valuables at the safe deposits in your room.
Payments and Gratuities
The prices are in BGN and inclusive of VAT. All major credit/debit cards and cash are accepted. For hotel guests the payments can be charged to the room account. Additional gratuity for your therapist is at your discretion.
Aftercare
We recommend full relaxation after the treatment. Drinking water or tea will help your body release the
toxins. To extend your experience at home, a variety of products are available for purchase at Ortus Reception.
Age Requirement
Children under 16 years of age can use the indoor hydrotherapy pool every day between 9:00 AM and 12:00 PM. Children under 16 years of age are not allowed in the fitness or thermal area of Ortus Wellness. All guests under the age of 18 must be accompanied by a supervising adult.