Contact Nagomi Spa & Fitness at Grand Hyatt Tokyo

Grand Hyatt Tokyo

6-10-3 Roppongi, Minato-Ku, Tokyo, Japan 106-0032

Tel: +81 3 4333 8825

Fax: +81 3 4333 8845

Email: nagomi@hyatt.com

Hours 

Spa Facilities 5:00 a.m. – 10:00 p.m. (Last check-in at 9:30 p.m.)

Spa Treatments 10:00 a.m. – 10:00 p.m. (Last appointment at 8:45 p.m.)

Precautionary Measures and Operational Changes in Response to COVID-19

At Grand Hyatt Tokyo, the safety and wellbeing of our guests and colleagues is always a top priority. We have been closely monitoring the fast-evolving COVID-19 situation and making operational changes as a precautionary measure.

From March 9, the pool, whirlpool, plunge pools, steam room and saunas will be closed until further notice.

Thank you foryour cooperation and understanding.

Usage fee

For resident guests, the fitness center and swimming pool may be used on a complimentary basis. An access fee of JPY 4,000 (excluding tax) is charged for access to the locker areas, which includes the relaxation areas, the cold and hot plunge pools and the sauna facilities.

All World of Hyatt members staying in guestrooms and guests staying in 1 King Bed, Club Access / 2 Twin Beds, Club Access / 2 Twin Beds, Club Access, Deluxe  / 1 King Bed, Club Access, Premium / 2 Twin Beds, Club Access, Premium and all suites may use all areas on a complimentary basis.

Arrival

Please arrive at least 15 minutes prior to scheduled reservation time. Late arrivals may result in shortened treatment times.

Spa attire

For guests’ comfort, a robe and slippers are provided. Fitness apparel is available upon request.

Rentals

We offer the following rental wear.

Price: JPY 700 (excludes tax) per item
T-shirts, shorts, pants, shoes (including socks), swimwear

[Complimentary rentals] Goggles, swim caps

* All rental items are complimentary for guests staying in suites, hotel guests who are World of Hyatt Globalists and Nagomi members.

Age

18+ for treatments, fitness center and locker areas

5+ for whirlpool and swimming pool

*Children from the age of 5 to 15 are welcome to use the pool area from 9:00 AM to 6:00 PM.

*An adult guardian is required to be present for guests under 18.

Cancellation policy

For those who need to cancel an appointment, fourhour notice is required. No-shows and cancellations made within less than four hours will incur a 100% cancellation fee.

Health

A consultation will be provided prior to treatment so that our spa professionals can be made aware of any health concerns.

*Please note that the information on this website is effective from 1 April 2018 and subject to change without prior notice.