Spa Facilities 5:00 a.m. – 10:00 p.m. (Last check-in at 9:30 p.m.)
Spa Treatments 10:00 a.m. – 10:00 p.m. (Last appointment at 8:45 p.m.)
Precautionary Measures and Operational Changes in Response to COVID-19
At Grand Hyatt Tokyo, the safety and wellbeing of our guests and colleagues is always a top priority. We have been closely monitoring the fast-evolving COVID-19 situation and making operational changes as a precautionary measure.
The pool, whirlpool, plunge pools, steam room and saunas will be closed until further notice.
Thank you foryour cooperation and understanding.
Usage fee
For resident guests, the fitness center and swimming pool may be used on a complimentary basis. An access fee of JPY 4,000 (excluding tax) is charged for access to the locker areas, which includes the relaxation areas, the cold and hot plunge pools and the sauna facilities.
All World of Hyatt members staying in guestrooms and guests staying in 1 King Bed, Club Access / 2 Twin Beds, Club Access / 2 Twin Beds, Club Access, Deluxe / 1 King Bed, Club Access, Premium / 2 Twin Beds, Club Access, Premium and all suites may use all areas on a complimentary basis.
Arrival
Please arrive at least 15 minutes prior to scheduled reservation time. Late arrivals may result in shortened treatment times.
Spa attire
For guests’ comfort, a robe and slippers are provided. Fitness apparel is available upon request.
Rentals
We offer the following rental wear.
Price: JPY 700 (excludes tax) per item
T-shirts, shorts, pants, shoes (including socks), swimwear
[Complimentary rentals] Goggles, swim caps
* All rental items are complimentary for guests staying in suites, hotel guests who are World of Hyatt Globalists and Nagomi members.
Age
18+ for treatments, fitness center and locker areas
5+ for whirlpool and swimming pool
*Children from the age of 5 to 15 are welcome to use the pool area from 9:00 AM to 6:00 PM.
*An adult guardian is required to be present for guests under 18.
Cancellation policy
For those who need to cancel an appointment, fourhour notice is required. No-shows and cancellations made within less than four hours will incur a 100% cancellation fee.
Health
A consultation will be provided prior to treatment so that our spa professionals can be made aware of any health concerns.
Please inform us at the time of booking if you are pregnant or have any skin concerns. We kindly ask that you do not consume an alcoholic beverage right before or after a treatment.
Membership
Annual fitness center and spa memberships for individuals, families or
businesses are available. Nagomi Spa membership offers a serene oasis in
the heart of the city with access to a state-of-the-art fitness center, extensive
hydrotherapy areas and exclusive member benefits.
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*Please note that the information on this website is effective from April 1 2020 and subject to change without prior notice.
