Hotel Policies

Hygiene and Safety

Providing a safe and healthy environment for our guests and colleagues is always top priority for Hyatt Regency Reston – even more so today. Below you will find a list of modifications that have been made to our amenities and outlets to ensure a healthy environment in accordance with the Governor of Virginia’s Executive Orders    

Updated Safety Procedures

MOBILE CHECK-IN AND KEYLESS ENTRY

 Utilization of the World of Hyatt app: check-in, access room, and receive your final bill without contact - all from your mobile phone

CLEANING ENHANCEMENTS

Guest rooms will be cleaned using ECOLAB SYSTEM and products recommended and approved by CDC that kill novel corona virus while safe for our guests and staff

LOBBY

No-contact payment stations added to the Front Desk. 

 HAND SANITIZER STATIONS

Touchless hand sanitizer dispensers placed throughout common areas

 HOUSEKEEPING

Based on length of stay, we will offer modified housekeeping frequency, replenishing of linens and in-room dining delivery. All staff will be required to wear the proper PPE before entering a guest room.

SOCIAL DISTANCING

Floor decals and signage have been added in common areas to remind guests of social distancing recommendations

REMOVE ALL NON –ESSENTIAL ITEMS FROM ROOMS

Removing non-essential high-touch items such as Magazines, note pads, pens, etc.

EVENT SPACE

Social Distance meeting room sets where possible:  Increased number of hand sanitizer stations in event venues and public spaces, along with increase sanitization and cleaning of high contact areas:  Virtual meeting capabilities provided in partnership with AV.

EVENT FOOD AND BEVERAGE SERVICE

Replace Buffets with plated covered options, when possible: If providing buffet service, hotel colleagues must serve food from the buffet with gloved hands or provide self-service glove stations:  

Other Amenity and Activity Modifications

Valet / Arrival

Valet service will be temporarily suspended.  The front drive will be designated as a guest drop off for unpacking vehicles and sanitized bell carts will be available for guest’s use. The front drive will also be available for ADA assistance. Covered parking in attached garage will be available for a fee. 

Restaurant

Our restaurant is currently open daily from 6:30am-10:00pm. In-Room Delivery, Carry Out and Dine-In options are all available.  Breakfast will be available from 6:30am-11:00am.  Lunch is available from 11:00am-4:00pm. Dinner is available from 4:00pm -10:00pm. Please dial “54’ to place an order. There remains an array of open dining options within Reston Town Center as well.

Fitness Center & Pool

The One to One Fitness Center and Pool are currently open.  For the protection of our guests, we have implemented numerous safety protocols.  Hand sanitation dispensers and disinfecting wipes will be placed throughout the facilities. Due to safety concerns related to the spread of COVID, we kindly ask that you bring your guest room towel(s) to the pool.