Hotel Policies | The Chatwal | The Unbound Collection by Hyatt
Hotel Policies
Destination Fee
A daily destination fee of $45.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.
- $40 spa credit at Naturopathica per stay
- $15 laundry credit per stay
- $10 F&B credit per stay
- Two in-room movies daily
- Private shopper at Saks 5th Avenue (See concierge for details)
- 60% off any full-priced FlyNYON Helicopter Tour using code Chatwalny
- 20% off One World Observatory and 10% off Priority Admissions
- $5 off per ticket at RiseNY with coupon code HyattPartner
- $10 off Valet Parking per day
- 20% off any full price Circle Line Sightseeing Cruise (only valid for Standard tickets on non-specialty cruises) with code HOTEL20
- Unlimited long-distance calls
Pet Policy
We warmly invite all guests to bring your extended four-legged family to The Chatwal, with special dog beds, toys, Chatwal-themed red food bowls, and even a VIPet Chatwal Tag provided. Kindly note that dogs are allowed in the guest room only. *We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Pet & Deep Cleaning Fees
- $100 + tax per day
- Fees do not apply for guests with service animals.
Weight Limits:
- Only dogs weighing 50 pounds (22.68 kilograms) and under are permitted.
- Two dogs may be allowed in a guest room, provided the combined weight of both dogs does not exceed 75 pounds (34.02 kilograms).
Smoking Policy
The Chatwal is a 100% smoke-free property. A cleaning fee of $500 per day will apply to any violations.
Rollaway Beds Policy
A fee of $100 per night plus tax for each rollaway bed will be applied.
Hotel Accessibility Features
We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests. For a full list of our Hotel Accessibility Features, please visit here.