Hotel Policies
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
Destination Fees
A daily destination fee of $30 plus tax (subject to change) is applied to every room of your stay in order to provide the following services and amenities, which enhance the guest experience.
- Canvas Bag for Sustainable Shopping
- 2 Bottles of Earthview Water. For every bottle, we donate $1 to clean water projects.
- $10 Food & Beverage credit towards our restaurant outlets [one credit per check/max $10 per day/unused daily credit non transferable]
- Premium Wi-Fi service
- Welcome glass of prosecco [3pm-11pm]
- Access to the hotel's Fitness center: [Peloton Bike & Bevi water station to refill your Earthview water bottles]
- Daily Newspapers available in the lobby and in-room upon request.
- Daily Coffee station served in the Lobby [7am-11am]
- Complimentary Bicycles [subject to availability]
- Preferred offers to selected Broadway shows [please see Front Desk for full list of plays & access]
- Local, long-distance, and toll-free phone calls
Check-In
- Digital Key available
- Disinfection of key cards
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our all guests and front desk associates
- Hand sanitizing gels for guest use
- Social distancing markers on the floor at front desk and elevators
In-Room
- Sanitization of high-touch areas using a high-grade disinfectant
- All high-touch items have been removed
- Complimentary individually-wrapped bath amenities available by calling the front desk
- In-room dining will have individually-wrapped single-use utensils
Dining
- People 12 and older are required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine. Children ages 5 to 11 are now required to have proof of vaccination must show they have received at least one dose of a vaccine.
- Sanitization of tables, chairs, condiment, condiment holders before seating guests
- Menus utilize a QR code for touchless viewing
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Hand sanitizing gels for guest use
- Social distancing markers on the floor
Reservations
- The minimum age to reserve a guestroom at Hyatt is 21 years old.
- A person of the minimum age requirement must be present at check in and become a registered guest in the room
Pet-friendly Policy
- Guest must agree to non-refundable $150 pet fee per stay and agree to pay any additional charges should any damages occur
- The guest pet amenity will be delivered to the room upon guest check-in
- Housekeeping will inspect room upon guest departure to ensure room will not need to incur additional fees for pet damage
- Guest is responsible for cleaning up after pet while on property
- Pets are not allowed in the Food and Beverage outlets, unless it is a guide pet
- Guest is responsible for placing "Pet in Room" door tag on outside of doorknob to alert hotel staff when pet is in room
- Guest must be present in the room & pet must be caged when requesting Housekeeping Service, Engineering requests or In-Room Dining orders
- Guest is responsible for any noise disruptions pet may cause during stay
- Pet must be up to date with all vaccinations
- Guest is responsible for any liability by staff or invitee of the hotel as a result of pet