Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

Check-In

Woman Using Hand Sanitizer at Hand Sanitizer Station

Check-In

  • Digital Key available
  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our all guests and front desk associates
  • Hand sanitizing gels for guest use
  • Social distancing markers on the floor at front desk and elevators

In-Room

Wiping Down Guest Room Clicker

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • All high-touch items have been removed
  • Complimentary individually-wrapped bath amenities available by calling the front desk
  • In-room dining will have individually-wrapped single-use utensils

Dining

Lifestyle Food and Beverage Outdoor Dining

Dining

  • People 12 and older are required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine. Children ages 5 to 11 are now required to have proof of vaccination must show they have received at least one dose of a vaccine.
  • Sanitization of tables, chairs, condiment, condiment holders before seating guests
  • Menus utilize a QR code for touchless viewing
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Hand sanitizing gels for guest use
  • Social distancing markers on the floor

Reservations

Front Desk Agent Behind Safety Glass Checking In Guests

Reservations

  • The minimum age to reserve a guestroom at Hyatt is 21 years old.
  • A person of the minimum age requirement must be present at check in and become a registered guest in the room

Destination Fees

Woman and Child on Observation Deck overlooking city

Destination Fees

A destination fee of $28.69 plus tax (subject to change) is applied to every room each night of your stay in order to provide the following services and amenities, which enhance the guest experience.

  • 15% discount at Bowery Road
  • 25% discount on all ticket tiers at One World Observatory
  • High-speed premium Wi-Fi
  • Two bottles of water upon arrival
  • 24-hour access to the hotel's on-site fitness center
  • $15 daily credit towards dry cleaning
  • Daily on-site shoe shine
  • Local, long-distance, and toll-free phone calls
  • $5 off a full priced blowout by DryBar (Flatiron location only. Valid only at the Flatiron location Sunday-Thursday. Not valid for purchase of product, tools, gift cards or memberships and may not be combined with any other offer or promotion.)

Pet-friendly Policy

Dog Bed Bowls Detail

Pet-friendly Policy

  • Guest must agree to non-refundable $150 pet fee per stay and agree to pay any additional charges should any damages occur
  • The guest pet amenity will be delivered to the room upon guest check-in
  • Housekeeping will inspect room upon guest departure to ensure room will not need to incur additional fees for pet damage
  • Guest is responsible for cleaning up after pet while on property
  • Pets are not allowed in the Food and Beverage outlets, unless it is a guide pet
  • Guest is responsible for placing "Pet in Room" door tag on outside of doorknob to alert hotel staff when pet is in room
  • Guest must be present in the room & pet must be caged when requesting Housekeeping Service, Engineering requests or In-Room Dining orders
  • Guest is responsible for any noise disruptions pet may cause during stay
  • Pet must be up to date with all vaccinations
  • Guest is responsible for any liability by staff or invitee of the hotel as a result of pet