Hotel Policies
Your wellbeing is our top priority. We maintain rigorous cleaning protocols and follow all health guidelines to ensure a safe and comfortable environment for everyone.
Destination Fees
A daily destination fee of $30 (subject to change) is applied to every room of your stay in order to provide the following services and amenities, which enhance the guest experience.
- Premium Internet Access
- Welcome glass of prosecco [3pm-11pm]
- $10 f&b credit towards restaurant outlets [one credit per check. Max $10 per day. No cash value. Unused credits not transferrable]
- Daily Newspapers available in the lobby and in-room upon request.
- Daily Coffee station served in the Lobby [7am-11am]
- Daily bicycle rental (subject to availability)
- Discounts to selected Broadway shows [please see Front Desk for full list of plays & access]
- 10% Discount and preferred entry to Museum of Ice Cream.
- 10% discount on treatments and services at Haven Spa NYC
Check-In
- Digital Key available
- Disinfection of key cards
- Sanitization of counter and table surfaces
Reservations
- The minimum age to reserve a guest room at Hyatt is 18 years old
- A person of the minimum age requirement must be present at check in and become a registered guest in the room
Pet-friendly Policy
- Guest must agree to non-refundable $150 pet fee per stay and agree to pay any additional charges should any damages occur
- The guest pet amenity will be delivered to the room upon guest request.
- Housekeeping will inspect room upon guest departure to ensure room will not need to incur additional fees for pet damage
- Guest is responsible for cleaning up after pet while on property
- Pets are not allowed in the Food and Beverage outlets, unless it is a guide pet
- Guest is responsible for placing "Pet in Room" door tag on outside of doorknob to alert hotel staff when pet is in room
- Guest must be present in the room and pet must be caged, leashed or restrained when staff is present in room, including for Housekeeping service, Engineering requests or In-Room Dining orders
- Guest is responsible for any noise disruptions pet may cause during stay
- Pet must be up to date with all vaccinations
- Guest is responsible for any liability by staff or invitee of the hotel as a result of pet