Hyatt Ziva Los Cabos FAQs

Whether you are traveling to Los Cabos for a wedding ceremony, family vacation or business incentive trip, our spectacular beachfront resort has everything you need to relax, have fun and explore the Baja Peninsula. Here are some helpful tips and travel information to make of the most of our all-inclusive Los Cabos resort, from the distance to the nearest town to how to exchange currency, rent cabanas and book spa services and tours.

Q. What is the distance to town from the resort?

A. We are 10 minutes driving distance to town.

Q. Is pre arrival check-in available? If so, how?

A. Yes, guests arriving before 3:00PM may check-in, and we will save their luggage in storage. Access to the room will be provided before 3:00PM if the room is ready.

Q. Can we use our country’s standard currency or do we need to convert to pesos at the airport? What is recommended?

A. It is recommended to convert to pesos.

Q. Is money necessary for anything on property?

A. Yes, we accept payments for extras in cash (pesos) or credit card. Extras are all services not included in the All-Inclusive Plan:

  • Telephone calls
  • Tours and activities
  • Laundry service
  • Rent-a-car
  • Spa (Massage, facial, makeup, manicure, pedicure, hairstyle, body and face treatments, etc.)
  • Babysitting service
  • Taxi
  • Transportation
  • Suite Upgrade
  • Private Events
  • Rent of meeting rooms
  • Menu tasting
  • Hairstyle and Makeup test

Q. What is the smoking policy?

A. Hyatt Ziva Los Cabos is a non-smoking resort.

Q. What types of beer are available?

A. We offer draft beer and canned Tecate beer.

Q. I am traveling in a large group, how can I ensure our rooms will be close by each other?

A. You may request upon reservation that your party be placed close by each other. This is subject to availability at the arrival date. We will do our best to accommodate.

Q. Upon arrival, can I upgrade my room?

A. Yes, you may upgrade your room with additional cost and depending on availability.

Q. Is the resort wheelchair accessible?

A. Yes, we are wheelchair accessible.

Q: Are pets allowed at the resort?

A: No, pets are not allowed at any Hyatt Zilara or Hyatt Ziva. 

Q. Is it possible to mail items that we purchased back home?

A. Yes, you may mail items back home at an additional cost.

Q. What laundry and dry cleaning services are available? Can I do laundry myself? What is the cost?

A. We have the following laundry services available: dry cleaning, laundry, press and steaming. There is laundry staff who will pick up clothes from your room; however we do not have public laundry rooms for guests. The cost depends on the type of service you request and the number of items you send. There will be an additional 50% cost for service express (3 hours).

Q. Does the hotel provide accommodations for people with severe food allergies (gluten free, dairy free)? If so, does the hotel need to be notified ahead of time?

A. It is very important to mention any dietary restrictions before your arrival in order to add the proper notes in our system and to provide the best options of meals for you in our restaurants, room service, and pool area.

Q. Does the resort have options for vegetarians?

A. Yes, we offer vegetarian options.

Q. Are their age requirements for entering bars on property?

A. We are a family resort, but alcoholic drinks will be served only to adults. Children are allowed in the bar area only if accompanied by an adult.

Q. Does the resort offer day passes?

A. We do not offer day passes. There is an exception for wedding guests staying in another hotel (restrictions apply).

Q. Does the hotel provide shuttles or transportation around the local area? If so, what is the cost involved?

A. Yes, we provide transportation around the local area, and the cost per person varies.

Q. Are beach cabanas available for rent? Is there a fee for the cabanas?

A. Yes, we have the following beach cabana categories available for rent*:

    Scented wash-cloths
    US $50.00 
    Scented wash-cloths
    US $70.00
    Scented wash-cloths
    1 Bottle of wine **
    4 Bottles of artisanal water
    US $95.00 
    Scented wash-cloths
    1 Bottle of wine **
    4 Bottles of artisanal water
    Fruit platter
    Fish ceviche platter  
    Bluetooth speaker
    10 min. massage for 2 next to your cabana
    US $135.00 

* Prices are subject to change

**A selection of sparkling, white or rosé wine is available


Q. Do any of the restaurants close during certain times of the year?

A. All of our restaurants have different times and opening dates. Please check availability upon your arrival.

Q. What is the difference between an Ocean View and an Ocean Front room?

A. Our Ocean View rooms are 348 square feet and accommodate a maximum of 2 adults. Ocean Front rooms are larger with 2,106 square feet and accommodate a maximum of 4 adults.

Q. Is there an ATM at the hotel?

A. Yes, we have two ATMs on the premises.

Q. Which restaurant(s) are recommended for large parties? Do these types of activities need to be planned in advance?

A. Restaurants are only for individual guests and we do not accommodate large groups.

Q. Are there tours available?

A. Yes, you may book tours at our Excursions Desk, located in the lobby. We will be happy to give you more information about specific tours. Some of those include:

  • Fishing
  • Snorkel
  • Camels
  • ATVs
  • Arch Cruise
  • Horses
  • Zip Line
  • Dolphin Encounter

Q. Can you book off-property excursions at the resort?

A. You may, but guests will do so under your own responsibility.

Q. Are all Spa treatments included? If not, what is the general price and can they be booked in advance?

A. Spa services and treatments are available with additional cost, payable by credit card only. You must schedule any appointments in advance.

Q. Can I choose my room online?

A. You may reserve the type of room you wish to stay in online, but the specific room number will be assigned by the hotel one day before of arrival.

Q. Are the pools heated?

A. Only one of our pools is not heated, the activities pool. Our swim up suites' pool, children's pool, adults only pool, and infinity pool are all heated. 

Q. Is there babysitting available? If so, is there a fee for babysitting?

A. Yes, babysitting service is available after hours for kids ages 4-12 and should be requested at least 12 hours in advance. The fee is $20 per hour per kid, or $30 for 2 kids. Service is for a minimum of 2 hours. Cancellations should be requested at least 3 hours prior to service, otherwise a $40 fee applies. 

Q. What are the transportation options to and from the airport?

A. You may rent a car or pay in advance for transportation. The Hyatt Excursions Desk can help with this.

Q. Are there balconies in all rooms?

A. No, there are not balconies in all rooms.

Q. Are there any restaurants open late at night?

A. Spirit of 68 Sports Bar is open until 2:00AM

Q. Do you offer rates that are not all-inclusive?

A. No, the resort only offers all-inclusive rates.

Q. Do you have any unique offerings for birthdays, anniversaries and honeymoons?

A. We will send a complimentary amenity to your room.

Q. Does the resort have a swim up bar?

A. Yes, we have a swim-up bar, Bar AZul, in the main pool area with amazing ocean views. We also have Baja Bar, which is our pool bar in the adults’ pool area.

Q. Does the resort offer top shelf liquor at every bar?

A. Yes, all of our liquors are top shelf liquor and are offered at every bar.

Q. What type of liquor is included within the rooms?

A. Within the room there is only beer in the minibar.

Q. What types of vodka are offered on property?

A. Absolut Azul, Absolut citron, Wiborowa, Stolichnaya and Vodka Ameral are the vodkas offered on property.

Q. What are the dress code requirements?

A. Dinner dress code for a-la-carte restaurants: Long pants, sleeved shirts, closed shoes for gentlemen. No shorts, no baseball caps, no flip-flops or sandals. Casual dress, sun dress or pants required for women. Exception: Hacienda and Zaffiro, there is no dress code. 

Q. Do you offer private dinners in-room or on the beach?

A. We offer private dinners on the beach and in-room at an additional cost.

Q. Are reservations needed for any of the restaurants on property? 

A. All restaurants are on a first-come, first-serve basis.

Q. Do you offer photography on property? Would this need to be planned in advance?

A. We offer photography on property at an additional cost.

Q. Are kids allowed at every restaurant? Are there any restrictions?

A. Kids are allowed in all of the restaurants on property except for Bon Vivant.

Q. What is the best way to contact the hotel directly?

A. The best way to reach us is via phone at +52 624 163 7730.