Hotel Policies

Pet Policy

Hyatt Regency is certified by Pets Can Stay as one of the finest hotels to host your furry friend. Bring up to two dogs, as long as their combined weight is less than 75 pounds, and let them meet Remi, our resident Boston Terrier named one of Boston Business Journal’s “Hardest Working Dogs in Boston.” Remi greets each four-legged guest with a welcome letter and New England-inspired lobster treat.


1-6 nights: $100 + tax

7+ nights: $200 + tax

For stays beyond 30 nights, deep cleaning fee will be at the hotel's discretion.

Weight Limits:

Two dogs up to 75 pounds combined

Destination Fee Policy

*Destination fee suspended until 04/01/2021*

A destination fee of $25 ($28.75 with tax) will apply to each night of your stay (Courtesy Card Holders & Globalists Excluded) and includes:

Premium High-Speed Wifi Access

Local And Long Distance Domestic Calls

$10 Daily Food Credit (Excludes Alcohol, Tax, Service Charge And Gratuity) For Lunch And Dinner Periods Only At Avenue One Restaurant & Bar, And IRD

Special Boston Keepsake Magnet Upon Departure

Guided Runs - Tues/Thurs AM (Weather Permitting)

Macy's Discount Coupon

Mail/Package Handling & Storage

Luggage Handling & Storage

Rollaway Bed & Microwave (Upon Request)

In-Room Refrigerator

Access To Inkl Press Reader App

Daily Newspapers In The Lobby

24HR Access To Stayfit Gym

Business Center (Notary, Printing, Copy, Fax Services)

Local Zoo Discount For Franklin And Stone Zoos

Cup Of Boston Clam Chowder In Avenue One

10% Discount Off Laundry/Dry Cleaning

Seasonal Welcome Beverage Upon Arrival

Exhale Back Bay - $10 Off Fitness Class Or $25 Off Spa

Old Town Trolley Ticket - Boston Tour - $2 Discount/Ticket From Listed Price Through Concierge Desk

Exclusive 15% Discount Off Food At Taste Wine Bar & Kitchen | Local Favorite

Firearms Policy

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms in the jurisdiction where the hotel is located and for ensuring that the firearm is:

  • Unloaded
  • Secured in a locked, hard-sided firearm container provided by the guest
  • Securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security Department.