The safety and well-being of our guests and colleagues is always a top priority. Safety First, Well Being Always. In light of COVID-19-related government mandates, we are following the rules, procedures and protocols of the World Health Organization and the Ministry of Health Malaysia.

Face masks – Required in hotel indoor public areas and when moving around in outdoor areas. A Health Declaration form is required to be filled out at the reception desk before check in is permitted.

In line with the current Malaysian Government’s Movement Control Order (MCO), we have implemented precautionary measures to protect the health and safety of our guests and colleagues.

In light of COVID-19-related government mandates, bookings for rooms is limited to non-leisure/non tourism related guests- as permitted by the government.

In following the Government’s rule, the hotel’s recreational facilities and guest facilities are closed. Restaurants and Breakfast is operated on a Take Away basis only. Dine In/Drink In- is not allowed in restaurants, lounges and bars as per government law.

Please visit our Hotel Policies page to learn more about the enhanced hygiene measures we have taken. For any further questions, please contact Guest Services at telephone: +603 6419-8688 or email us at kualalumpur.house@hyatt.com.  Please note that the hotel is not a government quarantine facility and is not allowed to be used as a home quarantine, nor as a self- isolation facility for Covid-19 mitigation.