Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

・Hand sanitizer available for guests on ground floor, lobby level & fitness center
・Frequent sanitization of public areas and equipment
・Mandatory masks, daily temperature and wellbeing checks for all colleagues

*Anyone with a fever above 99.5 F (37.5 C) or who is experiencing any symptoms will be advised to contact a doctor immediately.
*Face masks – required in hotel indoor public areas and when moving around in outdoor areas.
*For those who are not following hotel-wide policy might be asked to vacant the property. We thank you for your understanding.

 

Resort Fee Policy

During your stay at Hyatt Centric Waikiki Beach you’ll enjoy endless resort benefits.

Take your time to indulge in exclusive benefits back at our resort, including:
GoPro Rental (Reservations Required)
1 Day Cabana Rental (Reservations Required)
Morning Yoga (Twice Weekly)
Beach Chairs
Beach Umbrellas
Boogie Boards
2 Reusable Water Bottles
Water Filtration Stations on 19th, 7th, and Lobby Floors
Sunscreen & After Sun Aloe Gel
Exclusive Discounts at the Activity Concierge Desk
Unlimited Local & Long Distance Calling
Premium Wifi Access
Betta Fish Buddies

A daily Resort Fee of $33 plus tax will be added to your rate.

 

Pets Policy 

The Hotel is pet friendly. Please inform us if guests will be bringing a pet (or pets) at least three days prior to arrival. A pet or pets must weigh no more than 50 pounds collectively in order to stay at the Hotel. A mandatory cleaning fee will be charged.

One (1) to six (6) night stay: $100 plus tax

Seven (7) to thirty (30) night stay: $250 plus tax

 

Package Handling Fee

Packages will be charged a per package fee of $5+tax per day.

 

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant and electrostatic sprayers
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities
• Room unoccupied 24-48 hours after cleaning

 

Check In

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Hand sanitizing gels for guests’ use