Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. 

In-Room

Mother and daughter on the bed

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

Dining Outlets

mother and children dining

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Sanitizing Front Desk Pen with Staff

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

Spa

Spa Single Room

Spa

  • Mandatory mask for our spa therapists
  • Sanitization of tools under UV light after each treatment
  • Sanitization of high touch areas every hour in the spa premises
  • Enhanced cleaning and disinfection of treatment rooms after each guest
  • Hand sanitizing gels for your use

Fitness

Fitness

Fitness

  • Sanitization of all fitness equipment & yoga mats after guest use
  • Alcohol wipes to self-clean equipment
  • Reduced capacity of fitness classes to allow for physical distancing
  • Mandatory masks for our fitness hosts
  • Deep cleaning of facilities on a daily basis
  • Increased frequency of cleaning air filters 

Swimming Pool

Freeform Pool

Swimming Pool

  • Daily monitoring of chlorine levels
  • Sanitization of lounge chairs and tables after each guest use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing