The standard cancellation policy for flexible reservations is 24 hours before check-in. Special offers may have different policies, as outlined in your booking confirmation.

Check-in is at 3 p.m. and checkout is at noon. Early check-in and late checkout are available for an additional fee.

Babysitting services are available at $15 per hour for one child or $25 per hour for two children. These can be booked through the concierge.

The resort has five outdoor pools: a main pool with a swim-up bar, a kids’ pool, a pool by the plaza, and a section for Preferred Club guests with a Preferred Club pool with a swim-up bar and a Preferred Club kids’ pool.

The resort offers family-friendly activities for every age, including the Explorer’s Club for Kids ages 3–12 and the Core Zone Teens Club for ages 13–17, plus a water park, beach volleyball and nightly entertainment. Height and age restrictions apply for select water park slides.

Yes, small dogs under 10 kilograms (22 pounds) are welcome in select room categories for $65 per night. Restrictions apply, and dogs are not permitted in areas such as the pool, beach, fitness center, spa, retail shops, nearby golf facilities or restaurants.

The resort offers 14 restaurants with various cuisines, including Italian, Mexican, seafood and Asian fusion. Dining options include a la carte restaurants, a buffet, a snack grill and a 24-hour café.

The resort features a water park with seven slides and splash park for children, open from 10 a.m.–6 p.m. Height and age restrictions apply for select slides.

Smoking is prohibited in rooms but designated outdoor smoking areas are available.

Guests are responsible for transportation costs to and from the resort. The concierge can assist with arranging airport transfers and other transportation services.