Dreams Natura Resort & Spa welcomes small dogs up to 10 kilograms (22 pounds) in our accommodations and on property. This service is available for $65 USD in the required room category. To reserve a room for a guest with a dog, please contact reservations by emailing DRENA.GS.Reservations@hyatt.com. To check availability, you can contact reservations before booking. 

Dog-friendly guest rooms include the following:

• Welcome letter with guidelines and restrictions 
• Dog bed 
• Food and water bowls 
• Floor mat for bowls 
• Rope toy 
• Small plastic bone for dogs 
• Dog waste bags 
• Dog-in-room door hanger

Guidelines, restrictions and availability apply and are subject to change at any time. Please check with your airline for information regarding traveling with pets, including security and TSA guidelines. 

Required at check-in:

• Dog’s name, weight, age, color and breed for identification purposes during their stay 
  Vaccination certificate from veterinarian proving Bordetella and rabies vaccinations within the past 12 months
• Evidence that a current treatment for fleas and ticks is in use
• No more than one dog is permitted in any guest room. Dog is allowed only on designated dog area(s) of the hotel grounds. Dogs are not allowed in the pool, fitness center, spa, shops or golf facilities.
• Due to local regulations, dogs are not allowed on the beach.
• Dog must be on a controlled leash at all times or in a dog carrier when not in the guest room.
• Guests are responsible for cleaning up after the dog on resort grounds and properly disposing waste in designated areas.
• Dogs cannot be left alone in guest rooms for periods longer than two hours. Guest must notify the front desk and hang the “dog-friendly room” door hanger when leaving their dog unattended in the guest room. Guest must answer the cellphone number provided to the resort while their dog is unattended in case there are any issues.
• Dogs must never be left alone overnight. Please contact the concierge if boarding recommendations are needed.
• Guest room cleaning services will not be carried out unless the guest is present. The dog owner must be in the room if the dog is present when the guest’s room is cleaned to avoid frightening the pet and to avoid the risk of a pet’s escape. Please contact the concierge to schedule convenient cleaning times.
• The resort reserves the right to request the dog’s removal if the above guidelines are not adhered to.
• Restrictions, guidelines and availability are subject to change at any time.
• Service dogs are excluded from the small dog policy.
• Additional requirements may apply and vary by destination. Please contact the resort prior to booking to confirm all requirements are met.
• Proper paperwork must be provided prior to check-in.