I stayed at the Dream Midtown for two nights, Saturday and Sunday, and unfortunately, the experience was disappointing from start to finish. First, the basics. The bed was uncomfortable, and the shower had virtually no water pressure. I’ve had stronger streams from a watering can. It was honestly like the shower was peeing on me. Then there was housekeeping. At 6:30 PM, I called the front desk because my room had never been cleaned. Rather than an apology, I was told, “Well, sometimes that happens. We can send someone now.” I said that would be a good idea, and they promptly hung up on me. No apology, no acknowledgment of the inconvenience, nothing. The gym situation was equally frustrating. The hotel doesn’t have an on-site fitness center but advertises access to an off-site gym. Unfortunately, that gym is closed on Sundays, which happened to be the day I needed it. When I asked the front desk what alternative they could offer, I was told there was nothing they could do. Given that one of the amenities wasn’t available during my stay, I asked whether they could discount or refund my destination fee. After all, what exactly was I paying for? Their response was that it was “impossible.” Here’s the thing: Hotels have problems. Beds aren’t always perfect, showers malfunction, and housekeeping occasionally misses a room. I understand all of that. What separates a good hotel from a bad one is how the staff handles those problems. At Dream Midtown, the answer seemed to be indifference. If refunding or adjusting a destination fee is “impossible,” then I can assure management that returning to this hotel will be equally impossible. There are far too many hotels in New York City to settle for this level of service.

Hotel is clean, staff friendly and attentive, our room faced 55th St. and we were on the second floor, I would request a higher floor, as there was late night and early morning noise due to garbage pickup and construction. The location to Broadway shows, Central Park and great restaurants is fantastic! Also, close to metro stops for the subway.

Best Value, Best Staff, Best location. What a great hotel. We are here three times a year and are always taken care of wonderfully.

The rooms were clean and headboards were fun as well as the fish in the lobby. The hotel has few amenities. No coffee/tea maker or coffee in the building. If bare bones is what works this hotel might be good for you, but there are many other Hyatts in the area that are better appointed at the same price point.

The location was great - a minute walk to our theater and very close to Central Park. The room left a lot to be desired. The furniture was very worn, the refrigerator had a very strong smell of mildew (I'm not even sure it was plugged in), the mattress was lumpy and the toiletries in the shower were empty. I would only recommend this hotel because of its location, but there are nicer hotels in the same area, so I would not stay at Dream Midtown.

Hotel is in a great location but needs TLC. Tiny room, no gym, bar being remolded, bathroom needing repair, elevator down for a time. .................

The pillows smelled rotted! it was disgusting! I do not understand why they would put pillows down that smelled like that!

Always a great stay. The staff isn't in your face, but they are there when you need them. I would suggest upgrading to the suite if possible. Offers good amount of room.

Stayed for two nights with my son and our pup in a Silver King room. Perfect size, great location, quiet room. They brought in a rollaway bed for my son, and it fit fine - rooms are small in NYC (to be expected). Staff was kind and respectful. I had hoped for a suite upgrade, and due to the unavailability of a suite, I was comped a bottle of wine.

Do not stay here. While the staff are nice, the hotel is dirty and the rooms are awful. I took off my shoes and stepped on the carpet in my room and it was wet. The smell of mold is overpowering. There is major construction happening and it is loud. As someone who loves Hyatt and almost always stays at Hyatt properties....find somewhere else, this will ruin your NYC experience. If the Thompson is in budget, stay there instead.