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the people and staff Are extremely nice, but there were two cockroaches in my room. My friend also stayed in another room during the same weekend and there was rust in her water when she tried to brush her teeth in the morning. Just a lot happening honestly.

I don’t think I’ll be coming back

Dream Midtown is a C-tier Hyatt hotel. Great location, minimal globalist benefits for Hyatt Members. Walking distance to Times Square and other NYC landmarks. The rooms are on the older side, TV has only local channels streaming not available. Its a no frills stay, ok for the price point and location but dont expect much.

Midtown Hyatt C-tier hotel

very clean rooms, location is absolutely perfect, in the heart of New York city just a few steps away from times new square

Perfect location, very clean rooms

We went as a family from Dec 2 - Jan 3rd for New Years. We arrived at the hotel a few hours early 12:30pm. Check in wasn't until 3pm and our rooms weren't ready yet. The front desk staff said they would call me when the room would be ready and guaranteed it by 3pm. The staff was very nice and offed to store our bags in the lobby. There were a lot of other bags there as well and they put stickers on each bag and gave us a ticket to claim them when it was time to check in. So we went to grab some food and explore the city for a little bit while we waited. We returned t around 2:30pm and the front desk staff said it would be a bit longer. so we sat in the lobby and waited. 3pm still not ready, 3:30, still not ready...we were getting aggravated by this point. The hotel was extremely busy but it had been a long day of travel and we wanted to rest. we finally got to our rooms around 4:30pm. The rest of the stay was fantastic. The location was great! very near to the subway and walking distance to many different restaurants and activities. The staff was exceptional. the rooms were clean and very small but that was to be expected. Our room faced Broadway which was nice to people watch but a little noisy at times. My daughters room faced another building and was much quieter. Our plane did not leave until 3:30pm so I asked for a late check out and it wasn't a problem. This made up for getting to the room later than expected. If we ever go back to NYC I would definitely consider staying here again.

Family New Years Trip to NYC

The location is great and the staff was very nice.  The housekeeping was also very good.    But the hotel itself is a little tired.  The rooms were pretty roomy for NYC.  The lighting was very dim in the bedroom and the bath which I didn't like.   The bathroom door didn't close all the way.  To be fair, we did not complain or demand another room.  It was all fine.  Just thought we would get more for the price we paid.

Not as nice as I expected

Owner Response

Was given a horrible tiny room inside looking at a wall very basic incredibly uncomfortable and hotel did not to try to change it actually pretending to have given a “high floor” ??? Totally mocking me as was a high floor looking at a wall !!!

Never again !

Dream Midtown is close to most of the things you want to do for the Holidays in NYC as well as the Broadway shows. It is four star establishment all the way. The staff was very friendly, helpful, and professional. The hotel is very safe, quiet, and clean. We will be back.

A Midtown Dream!

I’ve stayed at the Dream previously and even held a corporate rate there when the hotel first opened roughly 15 years ago. The primary issue with this stay was the significant construction project directly behind the property. Construction noise began promptly at 8:00 AM.

I understand that this is New York City—I lived there for over a decade—but noise of this magnitude, without any advance disclosure from the hotel or notice at check-in, is unacceptable. I was only staying for one night and returned late, making rest particularly important.

As an executive and long-time Marriott loyalist, sleep is a limited and valuable commodity. Had I been informed in advance, I would have made a different accommodation choice. The lack of transparency significantly impacted what should have been a straightforward overnight stay and resulted in a very poor experience

Beware of construction noise

The hotel and rooms could use a little TLC—our queen room was on the tighter side and had more of a “cruise cabin” feel. However, the staff truly made our stay exceptional. Housekeeping kept our room spotless every single day, which we absolutely loved!

Mike at the front desk was caring, courteous, and incredibly kind.

The location is fantastic—just a short walk to Central Park, great shops, Columbus Circle, and multiple train stations.

Keep in mind, this is NYC, so honking, sirens, and general city noise are normal. Don’t expect complete quiet. We were on the 7th floor and could still hear the street noise, but as frequent NYC visitors, it didn’t bother us. If noise is a concern, requesting a higher floor might help.

The bell staff arranged a car service for us to the airport. We requested it the day before checkout, and everything went smoothly.

We will definitely stay at the Dream again—no question about it.

We will be back! Great location and staff

Terribly Noisy! Builders watching us! General manager not able to understand situation
Not a Hyatt fan xperience at all

New York, New York Hotel Reviews | Dream Midtown, by Hyatt

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