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In general, the staff is very friendly and efficient. And the location of the hotel is fantastic for Tempe Arizona. However, on the morning of the 26th, the front desk attendant was not very friendly. Later, around 2:00 PM, when we went outside to catch the airport shuttle, the attendant simply looked at us and said it had already left. After that initial interaction, the tone became slightly friendlier. The shuttle driver, however, was extremely indifferent—almost gruff—and dropped us off at the airport without providing any instructions or guidance on where the check-in counters were located.

Great with a few fixes needed

I enjoyed my stay in Phoenix. While the hotel itself is nice, I expected more for the nightly rate. My room was just okay. There was quite a bit of wear and tear shown in the room, leading one to wonder about the overall level of cleanliness. My shower temperature never increased beyond lukewarm, and anyone taller than 5'4" would have trouble with the ceiling height of the shower. I did experience a very loud neighbor beside me, and I was impressed with the responsiveness of the front desk in addressing the problem. The gentlemen at the front doors were always ready to help assist with a ride, with opening the doors with a smile, and to offer suggestions for coffee or a quick bite to eat. I appreciated the location of the hotel in relation to restaurant options around.

Nothing special but was a fine choice

Great location and right on Mill Ave where it was lively, full of bars. Amazing hiking trail and view, next to ASU as well.

Great location

Clean and quiet hotel with spacious rooms, free parking and friendly staff.
Restaurant and bar on property

Great value for Tempe stay

Great staff, great food, great everything. They were so very accommodating to any of our business meeting needs.

Best stay in a long while.

At 9:40PM a staff member acted in their own prejudice and biases and made me and my family feel unwelcome as he committed racial microaggressions towards us. Interpreted a very fun time with his prejudge accusations and harassment.

Need diversity training on how to communicate with guest without using assumptions and biases

This is not the first time I have stayed at the hotel.  This time was as good as the first, if not better because I was returning to a place that I had liked before.  The room was very clean with absolutely no strange odors!  I slept very well that night with no noise in the hallways.  Upon arrival, the host at the reception desk told me that my room was upgraded to a courtyard view two queen room.  I was very happy and comfortable with the staff and the entire experience the hotel had to offer.  Thank you!

Wonderful hotel.  Would return again.  Would recommend.

The hotel charged me over $400 in liability for 3 nights which is ridiculous. Then our third night they had a big party in the courtyard. It was so loud we couldn’t even even hear our tv or try to sleep. You could actually feel the bass in our room. Worst night ever.

Terrible stay

The room was cosy and clean. It has a nice small garden and close proximity to Downtown Tempe, Arizona State University, and "A" Mountain for jogging in the morning.

Clean Room and Kind Staffs

This is the second year our firm has had its annual retreat at the Tempe Mission Palms. The rooms and amenities were great, as was the breakfast buffet in the morning. I look forward to returning in the future.

Hotel Reviews | Tempe Mission Palms | Destination by Hyatt

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