FAQs

Our multilingual staff speak languages including English and Chinese. For other languages, translation assistance can be arranged. 

Yes, adapters are available at the housekeeping —just let us know your device needs. We use a ­­220V, 50Hz electrical system with a Type 250V 10A adapters, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and date/confirmation number.

Yes, complimentary Wi-Fi is available in all rooms and public areas, if you need assistance, please contact us at any time.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

 We offer meals inspired by Shanghai and Western cuisines; if you have a cultural preference, we’re happy to recommend suitable dishes.

Yes, room service is available daily 24H. For menu and hours, please visit the Dining page.

Absolutely, just contact the guest service center (dial 0 in your room) to schedule your wake-up time, we will take care of the rest. 

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Simply contact the guest service center (dial 0 in your room).

Unfortunately, we do not offer childcare services.

We kindly ask guests to dine on-site, as outside food delivery is not permitted for security reasons, we are unable to deliver to your room. 

Yes, we provide cribs and extra beds (rollaway bed) upon request, but the quantity is limited.

Select special room type’s room are including sofa beds, and we offer rollaway beds but the quantity is limited. 

Yes, all our rooms are non-smoking rooms.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by phone and leave a note when you’re making a reservation.

Bathtub-equipped rooms are available and can be requested when you’re checking in.

Certainly! If you’d prefer a quieter room, let us know by phone and leave a note when you’re making the reservations.

Meeting spaces are currently not available, but we utilize hotel restaurants, bars and patios as unique event spaces for social gatherings, small weddings, parties, salons…

Yes, guests are welcome to enjoy our indoor pool located on Level 15F.

Yes, our on-site fitness center is open 24 hours a day on 15F.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available, if you need printing services, please go to the L floor ask the front desk for help.

Spa services are not offered at the hotel, but we recommend nearby wellness centers Green Spa which is approximately 4KM away from the hotel.

We are located approximately 10km from Shanghai Hongqiao Airport, which takes about 25-minutes by taxi. 

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest station is just 30 minutes away by taxi, about 7KM away from hotel.

Buses, subways, and taxis are easily accessible just steps from our entrance Hongqiao Road 283.

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day. 

Yes, we can assist with car rentals or limousine bookings through trusted partners, with a variety vehicle options available.

Absolutely, we offer printed maps and insider tips at the front desk and concierge.

Many of the city’s top attractions—like Jing’an Temple and Nanjingxi Road are within driving distance 30~40minutes.

Yes, we are within walking distance of ITC Mall and a variety of local restaurants are with a 5-7minute walk.

Yes, we offer on-site parking. For the rates,you can check here for the informations.

We currently do not offer valet parking, but self-parking is available, we have the underground parking garage beneath the hotel.

Yes, EV charging stations are available in our parking area, you may charge your vehicle yourself. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Children’s menus are not regularly available, but many items can be customized to suit younger guests. 

Meeting spaces are currently not available, but we utilize hotel restaurants, bars and patios as unique event spaces for social gatherings, small weddings, parties, salons. Please check the informations here.

Our team provides full event coordination, from layout setup to customize menus.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions—just contact our Food and Beverage or Sales team.

We do not offer connecting rooms, but adjoining rooms may be requested by contacting the hotel in advance and adding a note to your reservation.

Yes, pet-friendly rooms are available. For details, please visit the Rooms page.

Yes, we offer complimentary pet amenities including the bowls and beds and toilet, we also will prepare the pets canned goods*3.

Yes, we are located close to several green spaces that welcome pets, including the XUJIAHUI park and XUJIAHUI sports park.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features but accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we have accessible rooms with roll-in showers and mobility-friendly layouts, but the accessible rooms only (only 2), please confirm availability in advance.

These devices are not available on-site.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid photo ID and passport

Yes, guests must be at least 18 years old, Minors need be accompanied by an adult.

Yes, we offer luggage storage service at the concierge.

We are unable to guarantee early check-in, it is subject to availability. 

Late check-out is not available during peak dates, however, if you have the urgent request, you can call the guest service center to apply, we will arrange it based on the current situation.

Yes, express check-out is available by phone. Once we have verified your information, will happy to help you.

Our hotel is 100% smoke-free per local laws.

Lost items are recorded and stored securely for 3 months, contact our guest service center with a description and date of loss, we can help you to express delivery for you.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces, please do not wear a bathrobe or slippers.