FAQs

Our multilingual staff speak languages including English and Chinese. For other languages, translation assistance can be arranged.

Yes, adapters are available at the housekeeping —just let us know your device needs. We use a 220V, 50Hz electrical system with a Type 250V 10A adapters, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and date/confirmation number.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the guest service center (dial 0 in your room) to schedule your wake-up time, we will take care of the rest.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Simply contact the guest service center (dial 0 in your room).

We kindly ask guests to dine on-site, as outside food delivery is not permitted for security reasons, we are unable to deliver to your room.

 Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, additional breakfast can be added to your reservation. Please contact the guest service center (dial 0 in your room) to get detailed information on breakfast policies and pricing.

All in-house guests enjoy complimentary access to the Andaz Lounge and its exclusive benefits.

Yes, we provide cribs and extra beds (rollaway bed) upon request, but the quantity is limited.

Rollaway beds are unavailable, but alternate bedding options.

Yes, all our rooms are non-smoking.

Upon request, we can provide the following amenities: toothbrushes, toothpaste, combs, shaving kits, cotton swabs, cotton pads, and shower caps.

 The room types equipped with bathtubs are the Andaz Suite, the Metropolitan Suite, and the Capital Suite.

Certainly! If you would like a quieter room, please contact us at +86 25 6666 1234, and we will do our best to accommodate your request.

 Yes, guests are welcome to enjoy our indoor pool located on Level 11 For the latest details on opening hours please visit our homepage.

Yes, our on-site fitness center is open 24 hours a day on 11F.

Spa services are not offered at the hotel.

Yes, the 380-square-meter multifunctional meeting and banquet area on the 31st floor accommodate any kind of gathering.

The hotel features a selection of restaurants and bars, offering a variety of cuisines, including Chinese Huaiyang cuisine and Asian BBQ cuisine, to cater to diverse dining preferences. For more information, please refer to our Dining page.

We are located approximately 40km from Nanjing Lukou International Airport, which takes about 50 minutes by taxi.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest Nanjing South Railway station is just 20 minutes away by taxi, about 9KM away from hotel.

The nearest metro/subway station to the hotel is Yuantong Station (Metro Line 2), which is approximately 5 minutes away on foot. 

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day.

Yes, the hotel provides luxury limousine service. If you would like to arrange this service, please feel free to contact the Concierge.

Absolutely, we offer printed maps and insider tips at the front desk and concierge.

Many of the city’s top attractions—like Jiangnan Examination Hall and Jiangnan Examination Hall are within driving distance 25~30minutes.

The hotel is located in the Hexi CBD and some rooms offer beautiful views of the Yangtze River.

Yes, we are directly connected to ifc Mall, allowing guests to walk straight into the shopping and dining areas within the mall.

Yes, we provide underground parking. Guests enjoy complimentary parking throughout their stay.

We currently do not offer valet parking.

Yes, EV charging stations are available in our parking area. For further details, please contact the Concierge. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

Yes, connecting rooms are available. For booking assistance and specific room configurations, please contact our Reservations team directly.

Our hotel can provide complimentary baby cots/cribs, high chairs, children's tableware and other child-friendly amenities upon request. Our restaurants also offer kid-friendly menu options to cater to young guests.

Yes. We’d be honored to host your celebration Our 31st-floor Andaz Studio and 6th-floor Outdoor Terrace Garden, supported by our experienced planning team, are available for your event. For details, please visit our website or call +(86) 25 6666 1234.

Our team provides full event coordination, including layout setup, vendor arrangements, and catering, to ensure a seamless and memorable experience.

On-site catering is available with customizable menus for all occasions. For details, please contact us: +(86) 25 6666 1234.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please contact our reservation team.

Unfortunately, we are unable to accommodate any animals—even certified service animals—due to building restrictions.

To check in, please present a valid photo ID.

Yes, guests must be at least 18 years old, Minors must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay).

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to check in at any time.

Our check-in begins at 3 PM, and check-out is by 12PM.

We are unable to guarantee early check-in, however, you may submit a request in advance, and we will do our best to prioritize the arrangement based on availability.

Late check-out is not available during peak dates. Should you have an urgent request, please contact the front desk for assistance.

Currently, we do not offer express check-out.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact us +(86) 25 6666 1234.

In accordance with the regulations of Jiangsu Province, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.