FAQs

Andaz Mexico City Condesa is a lifestyle hotel in Condesa, blending local art, modern design, vibrant dining, and wellness experiences.

The hotel is located in Condesa, one of Mexico City’s most walkable neighborhoods, near parks, cafes, and cultural landmarks.

Check-in typically begins at 3 PM and check-out is at 12 PM. Early check-in or late check-out may be available upon request.

Andaz Mexico City Condesa is set in the iconic I421 Live District (Conjunto Aristos), a 1961 architectural landmark by José Luis Benlliure Galán, recognized by INBAL as artistic heritage.

Yes, the hotel hosts monthly events across its restaurants, offering guests and locals trendy, curated experiences inspired by the city’s culture.

The hotel reflects Condesa’s artistic spirit with contemporary interiors, local materials, and curated cultural elements.

The hotel offers stylish guestrooms and suites with modern décor, city views, and locally inspired touches.

Yes, coffee and tea are included for all rooms.

Yes, rooms include functional workspaces, ideal for business and leisure travelers.

Mexico City is lively and energetic. For guests sensitive to noise, white noise machines are available upon request for a more comfortable stay.

Yes, valet parking is available for guests at an additional cost.

EV charging availability may vary. Contact the hotel directly for current details.

The hotel is approximately 25–35 minutes from Mexico City International Airport, depending on traffic.

Private transportation can be arranged upon request through the hotel concierge.

The hotel features signature restaurants, bars, and an iconic rooftop offering local and international cuisine. View more.

Yes, the hotel offers a wellness area with spa treatments designed for relaxation and rejuvenation. More information.

Yes, a fully equipped fitness center is available for guests, opened 24/7 and we offer towels and water. 

Yes, the hotel features a rooftop pool with city views, exclusively for guests.

Yes, complimentary high-speed WiFi is available throughout the hotel.

Yes, guests can use Hyatt digital services including mobile check-in and digital key.

Yes, families are welcome, and the hotel offers spacious accommodations suitable for group stays.

Connecting rooms may be available upon request.

Our entire hotel is pet-friendly, and guests are welcome to bring one pet per room at a cost of $100 USD per room, per stay.

Yes, pet-friendly amenities such as beds and bowls are available upon request. Guests can also visit Wooftop Beer Garden & Canine Club, our exclusive pet-friendly restaurant where dogs can play and enjoy a curated menu, including chicken tacos and dog beer.

Yes, the hotel offers accessible rooms and public spaces designed for comfort and ease of access.

Yes, select rooms include accessible bathrooms with adapted features.

Andaz Mexico City Condesa is near Parque México (~5 minutes), Parque España (~5 minutes), and Chapultepec Park (~10 minutes).

The best time to visit Mexico City is from March to May, when the weather is mild and the city is less crowded. In March, jacaranda trees bloom across the city, adding a vibrant purple backdrop to your stay.

Estadio Azteca is approximately 14 km (9 miles) from Andaz Mexico City Condesa. The fastest and most convenient way to reach the stadium is by rideshare service or taxi, with travel times generally ranging from 20 to 40 minutes depending on traffic. Guests looking to use public transportation can travel via the Mexico City Metro and connect to the Tren Ligero (Light Rail), which stops at Estadio Azteca Station. Whether you are attending a sporting event, concert, or special event, our Concierge team can help plan the best route from the hotel.

Options include rideshare apps, taxis, Metro, and walking in the Condesa and Roma neighborhoods.

Yes, Condesa is considered one of the safest and most visitor-friendly neighborhoods in the city.

Explore parks, art galleries, cafes, nightlife, and nearby museums like Museo Tamayo and Museo de Arte Moderno.

Autódromo Hermanos Rodríguez is located approximately 10 km (6 miles) from Andaz Mexico City Condesa. The fastest and most convenient way to get there is by rideshare service or taxi, with travel times typically ranging from 20 to 35 minutes, depending on traffic.

Guests may also use Mexico City's Metro system (subway), with convenient access via nearby stations. Our Concierge team is happy to assist with transportation recommendations and route planning.

Cancellation policies vary by rate. Review your booking terms or contact the hotel for details.

Yes, guests can earn and redeem World of Hyatt points during their stay.