FAQs

Andaz Amsterdam Prinsengracht is ideally located in the heart of the city, within walking distance of many of Amsterdam’s most popular attractions.

Nearby highlights include the charming Nine Streets (De Negen Straatjes), known for its boutiques and cafés, as well as the Anne Frank House, Rijksmuseum, and Van Gogh Museum. You can also easily explore Dam Square, the Royal Palace, and the vibrant Bloemenmarkt (flower market). 

For a more relaxed experience, take a stroll or bike ride through Vondelpark, or enjoy the surrounding UNESCO-listed Canal Ring right outside the hotel. Many of these attractions are just a short walk or tram ride away. 

 The hotel is ideal for design lovers, as well as families, couples, and business or solo travellers seeking an authentic Amsterdam experience. 

Yes, sustainability is an important part of our operations. We have achieved Green Globe Platinum Certification after 11 consecutive years of meeting its standards, reflecting our commitment to environmental and social responsibility. 

For stays of 8 nights or longer, reservations cannot be completed online. To ensure we can provide the most suitable accommodation, rates, and stay experience, these bookings are handled directly by our Sales team. Please contact us at AMSAZ-RFP@andaz.com, and a member of the team will be delighted to assist with your request.

Check-in starts at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available upon request. 

Yes, we’re happy to store your luggage before check-in and after check-out.

Smoking is not permitted inside the hotel. Guests may smoke outside along Prinsengrachtstraat or Keizersgracht. 

You can reach us at +31 20 523 1234 or via email at andaz.amsterdam@andaz.com. 

Our team can assist you in both English and Dutch. However, we have colleagues from 49 different nationalities working at the hotel, and depending on their work schedules, we are confident that we can assist you in many other languages as well.

Andaz Amsterdam offers a number of rooms to choose from. Rooms include queen, king, or twin options with atrium, garden, or canal views, along with a Queen Room with terrace. For more details of our rooms and suites, click here. 

 Andaz Amsterdam Prinsengracht offers three distinctive suite types, each designed with spacious layouts, bold design by Marcel Wanders, and thoughtful touches. 

• Andaz Suite (54 sqm): Located on the top floor, this suite features floor-to-ceiling windows overlooking the atrium. It includes a separate living and dining area, a king bedroom, and a spacious bathroom with a soaking tub, walk-in rain shower, and mirror TV. 

• Andaz Large Suite (55–57 sqm): Offering additional space and flexibility, these suites feature a separate living area, king bedroom, and views over either the canal, garden, or atrium. The layout is ideal for both relaxing and entertaining. 
• Prinsengracht Suite (141 sqm): The hotel’s signature penthouse suite features a large private terrace with canal views. It includes a generous living room, dining area, kitchenette, library/study space, and a king bedroom. The bathroom includes a designer bathtub by Marcel Wanders and a walk-in shower. This suite can also be converted into a two-bedroom suite by connecting an adjoining twin room. 

All suites include premium in-room amenities, curated minibar, and premium bath features, offering a distinctive and upscale Amsterdam stay. For more details of our rooms and suites, click here. 

 Yes, all rooms include a desk and workspace. 

Amenities include a flat-screen TV with STAYCAST/Google Chromecast, individual climate control, plush robes, a hair dryer, local bath toiletries, minibar, a Nespresso coffee maker, an iron and ironing board (provided upon request), an in-room safe, and complimentary Wi-Fi and local phone. 

Hypoallergenic bedding and pillows are available upon request 

Daily housekeeping services are provided and can be customised to your needs. These can be requested via phone (+31 20 523 1234) or at the front desk. 

Yes, all rooms have individual climate control. 

Rollaway beds are available in our Deluxe room and Suites upon request. Let our team know if you would like to have one prepared for your stay. A roll-away bed is €65 per day. We recommend requesting it prior to arrival.  

The hotel features a fitness center, spa, restaurant, bar, concierge service, meeting spaces, and Wi-Fi throughout. 

The fitness center is open 24/7 and is equipped with the latest cardio machines and free weights. We also offer personal training and private yoga classes, which should be requested in advance via phone (+31 20 523 1234) or email (andaz.amsterdam@andaz.com), to ensure availability. The gym is open 24 hours a day 7 days a week.

 Andaz Amsterdam Prinsengracht features the Essence Spa, offering massages, facials, body treatments, a sauna. For more information, click here. 

The hotel offers three distinctive dining experiences: Renvy, a modern Dutch restaurant; Prins & Aap, a vibrant cocktail bar; and The Magic Table, an immersive private dining concept. Each venue offers its own unique atmosphere and culinary approach. For more information, click here. 

 Renvy is our signature restaurant, offering a contemporary take on Dutch cuisine with an emphasis on seasonal and locally sourced ingredients. Guided by the vision of Michelin-starred chef Randy Karman, Renvy combines local ingredients and refined technique to create a dining experience that resonates. 

Prins & Aap is a lively bar and restaurant overlooking the UNESCO Amsterdam Canal District. With locally sourced ingredients and crafted high-end cocktails, each bite and sip narrates a story. It is perfect for both hotel guests and locals.

Magic Table is an immersive experience where magic and culinary art collide. Andaz brings the magic to life through 3D storytelling and interactive illusions. Enjoy a carefully curated five‑course menu, with each dish woven into the story. 

Reservations are recommended at all Andaz dining venues. 

 Multiple spaces are available, from 12 up to 150 guests. Bookings are possible via our email address (andaz.amsterdam@andaz.com) or via phone (+31 20 523 1234), or learn more here. 

Yes, a garden is available for guests to enjoy. 

We take dietary restrictions seriously, and have vegetarian, vegan, and allergy-friendly options. If you have any allergens or dietary restrictions, please let our staff know.  

Amsterdam Airport Schiphol is approximately 15 km away. 

We offer limousine transfer from and to the airport, and point-to-point city transfer. Our stand-by service offers a driver for a set period, taking you to desired destinations, with multiple stops if needed. Read more about our transportation services here. 

Andaz Amsterdam is close to two tram stops. The Prinsengracht Tram stop is a few minutes away on foot, from where you can take tram 1, 2 and 3. Through these lines you can access Van Gogh Museum, Dam Square, Oude Kerk, Rembrandt House, Stedelijk Museum, Rijksmuseum, and the Vondelpark. From Elengracht tram stop you can take tram 7, 10 and 17, which will provide you with easy access to Access to The Movies, De Hallen Amsterdam, Foodhallen, and the Albert Cuyp Market. 

The hotel does have an underground parking garage, however the space is limited due to being located at a UNESCO-protected canal zone. Parking is available at €70 per day, subject to availability on the day of arrival. Unfortunately, it cannot be reserved in advance. Parking space rental is possible at nearby parking garages. 

The height limit for the parking garage is maximum 1.95 meters (6 feet). To learn more about parking, click here. 

Yes, for €30 per stay. 

It is possible to park your bike in front of Andaz by the canal at the designated bike parking spots. 

Andaz Amsterdam offers help with carrying your luggage to your hotel room, and to the lobby at the end of your stay. Our bell attendant is ready to help you! 

Yes, €18 per day. 

We offer room connecting options for families. Our King Bed garden View Deluxe room can be connected to a Twin Beds Garden View Room upon availability. Our Prinsengracht Suite is also ideal for families as it can be turned into a Two Bedroom Suite  by connecting a Twin Room to it. Check out more details about our rooms here.

We offer baby cribs (including linen), children’s bath amenities and soap, a small Nijntje (Miffy) gift, and baby chairs in the restaurant. 

The hotel offers a number of event spaces suitable for large groups, events and weddings.  

• The largest event space, Studio 1 is suitable for up to 150 people. Our Gallery, featuring a live cooking station, provides space for up to 100 people.  
• The Atelier in the Keizergracht building is spacious for 80 people.  
• The Garden View can fit up to 70 people.  
• Studio 2 is one of our smaller event spaces suitable for meetings, that fits 30 guests.  
• Studio 1 and the Delft Blue Room are our smallest spaces, perfect for up to 12 guests.

To learn more or to make a booking, contact us via our email address (andaz.amsterdam@andaz.com) or via phone (+31 20 523 1234), or learn more here. 

Our hotel is dog friendly. We provide pampering amenities to ensure a comfortable stay thanks to our VID (Very Important Dog) program. Amenities include a dog bed, a blanket, and two designer dog bowls. Dogs visiting must be housebroken. Read more about our Dog Friendly Service here. 

Service animals are welcome. Thanks to the hotel's VID (Very Important Dog) program, your four-legged friend is welcome and will enjoy amenities like a dog bed, a blanket, and two designer dog bowls. 

Accessible rooms, lifts, and step-free access are available. 

Our Queen Bed Garden View Room is easily accessible with wheelchairs. The room includes a queen bed, a tulip reading chair, an open-concept shower with a walk-in rain shower. Click here to read more about the room, or if you have any questions about accessibility, contact our team via phone on +31 20 523 1234. 

Yes, complimentary high-speed Wi-Fi is available. 

Yes, STAYCAST/Chromecast is available in all rooms. 

The cancellation and modification policy depends on the rate booked by the guest. 

Yes, through the World of Hyatt program. 

Early check-in and late check-out are available upon request. We recommend getting in contact with our team as soon as possible to arrange this.