Been here many times and we love it! Excellent hotel, lovely kind staff, perfect location & setting and we love the my favourite club upgrade & private lounge!!!
Lovely adult only hotel. Wasn’t too busy when we went, friendly staff and warm welcome. The plane noise was louder than expected and our room unfortunately had no view only the neighbouring house. I think we would prefer to be located further up the coast nearer to the restaurant area next time although we did enjoy the short walks to get there. The hotel was clean and modern. Breakfast had a great variety of food although would of preferred fresh orange juice.
Lovely hotel, lovely pool area overlooking sea. Rooms nice and clean, our shower leaked constantly room 220, we we're on the side of the hotel right on the flight path which was extremely loud, so had to keep balcony door shut. Breakfast was nice with good selection of food, shame the hot food wasn't hot 😕 Lovely walks, go left and plenty bar's and restaurants, go right and it's an Amazing coastal path, excellent for running/ walking. We got taxi from airport £20 euros, got bus back couple euros and literally 5 minutes. £2 euros into palma. Overall lovely holiday but unfortunately due to where hotel is situated we wouldn't return 😕
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Karen, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Yusuf
The hotel overall is very good. The restaurant is never that crowded and no problem getting sunbeds. But you do not feel welcome. MFC is definitely not worth the extra. Half board is also not worth the extra, there are far better restaurants close by. I would not recommend this hotel in comparison with the other Alua hotels we have stayed at.
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed several aspects of your stay, particularly the overall hotel facilities, the relaxed atmosphere in our restaurant, and the availability of sunbeds throughout your holiday. At the same time, we are truly sorry to learn that you did not feel as welcome as you expected. Providing warm and attentive hospitality is one of our top priorities, and it is disappointing to know that we did not leave you with this impression. We also regret that the My Favourite Club experience and our half-board offering did not meet your expectations. Guest feedback is invaluable to us, and your comments help us identify areas where we can improve and better deliver the value our guests expect. We appreciate your honest observations and thank you for choosing our hotel. We hope to have the opportunity to welcome you again in the future and provide an experience that better reflects the high standards we strive to achieve. Kind regards, David Leal
Nice hotel at the end of Can Pastilla. The hotel is a nice size and not too big to have massive queues. Food and staff were very good. Bed was very comfortable.
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Mark, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel's location in Can Pastilla and appreciated the comfortable atmosphere of a hotel that is not overly large. It is especially rewarding to know that our food, staff, and comfortable beds contributed positively to your stay. Your kind words will be shared with our team, who work hard every day to provide a welcoming and enjoyable experience for all our guests. We hope to have the pleasure of welcoming you back again soon. Kind regards, David Leal
The ocean view on front rooms is amazing. Pool and restaurant are great. The hotel is very clean and staff is helpful....
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Fernanda, thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed the amazing ocean views from our front-facing rooms, as well as our pool, restaurant, and the overall cleanliness of the hotel. Your kind words about our helpful staff mean a great deal to us, as providing a welcoming and enjoyable experience is always our priority. We truly appreciate your comments and hope to have the pleasure of welcoming you back soon to AluaSoul Palma. Kind regards, Jose.
This was my 4th year at Alua Soul Palma. Although I found some aspects of the food available a little under par from previous years I can still thoroughly recommend the hotel and especially their friendly and hard working staff
The hotel was well situated a lovely room and the hotel was very clean . The breakfast was fine but the evening buffet was mediocre.We went to dinner at 8.30 one evening and the choice of food was poor and hardly any desserts left the ice cream fridge was empty. Would have liked to see an aqua aerobics session even though the pool was fairly small this hotel was down as a luxe collection holiday which I think didn’t match that
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Brenda, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, found your room comfortable, and appreciated the cleanliness standards throughout the hotel. It is also great to know that you enjoyed our breakfast offering. At the same time, we are sorry to learn that the evening buffet did not meet your expectations. Your comments regarding the variety and availability of food and desserts later in the service, as well as the empty ice cream freezer, have been noted and will be shared with our Food & Beverage team for review. We always strive to provide a consistent dining experience throughout service hours, and your feedback helps us identify areas for improvement. We also appreciate your suggestion regarding aqua aerobics and additional daytime activities. Guest feedback is invaluable when evaluating our entertainment and activity programs, and we will certainly take your comments into consideration. While we are pleased that you enjoyed many aspects of your stay, we regret that the overall experience did not fully align with your expectations of a Luxe Collection holiday. We value your honest observations and will use them as an opportunity to continue enhancing our guest experience. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, Jose.
Excellent service 5* Staff were extremely helpful and very professional throughout our stay. I would highly recommend to anyone
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Josh, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had a very comfortable stay with us and that our team provided you with excellent service throughout your visit. Your kind words about the professionalism, friendliness, and helpfulness of our staff are truly appreciated and will be shared with the entire team. It is always rewarding to know that our efforts have contributed to a memorable holiday experience, and we are especially grateful for your recommendation to future guests. We hope to have the pleasure of welcoming you back to AluaSoul Mallorca very soon for another enjoyable stay. Kind regards, Jose.
We enjoyed our stay at the hotel. It was very clean and tidy, the rooms very comfortable and the food excellent and the pool lovely but there were a couple of things that for us, let it down. We were half board and at breakfast the drinks choices were many and as you’d expect free. Champagne was available, many fruit juices, tea, coffee and other hot beverages from a machine and water from machines with a choice of sparkling and still. But at Dinner, for some reason, access to the water machines weren’t available and access to them blocked and if you wanted water with Dinner you had to buy it at €3.50 euros for a small bottle. I found this infuriating. We also paid a bit extra for the My Favourite Club access and it was a really nice thing to have. You get a Bali Bed outside your room, reserved seating in the Dining room, access to a rooftop pool area with nice views but we only went up there once. The ‘pool’ is very small and the space not huge. You also get access to the My Favourite Club lounge area with snacks (pizza squares and sandwiches, fruit, cakes as well as a hot beverage machine, water and soft drinks). At 4.30 pm till 6pm they do a nice thing where they put out 3 bottles of Cava but in a few occasions the Cava wasn’t put out and I had to go ask at the bar for it which was a bit embarrassing and made me look desperate for it. On one occasion it got a bit warm in the the room and we took our glasses of Cava to the outside seating area and were told off by a member of the bar staff, in front of other guests, that we weren’t permitted out if the My Favourite Club room with our drinks. It put a bit of dampener on our evening.
Hotel AluaSoul Palma, Guest Services / Front Office at AluaSoul Palma, responded to this review
Dear Stuart, thank you very much for taking the time to share such a thoughtful and balanced review of your stay with us. We’re truly delighted to hear that you enjoyed the cleanliness of the hotel, the comfort of the rooms, the excellent food, and the lovely pool, as well as the relaxed atmosphere and warm welcome you received upon arrival. Knowing that these aspects contributed positively to your holiday means a great deal to our team. We also appreciate your honest feedback regarding the points that affected your experience. Your comment about the water availability at dinner is completely understandable, and we recognise how the difference between breakfast and dinner service can feel confusing or inconvenient. Your perspective is valuable, and it helps us continue improving clarity and guest comfort. Regarding the My Favourite Club, we’re glad you enjoyed many of its benefits, including the Bali Bed, reserved dining seating, and the lounge offerings. At the same time, we’re sorry that certain moments—such as the cava not being available without asking, or the situation when taking drinks to the outdoor seating—left you feeling uncomfortable. This is not the experience we want any guest to have, and your feedback will be shared with the team to ensure interactions remain courteous, discreet and aligned with the spirit of the service. Despite these details, we’re truly happy to know that you still enjoyed your stay overall. Your comments help us refine the experience we offer, and we’re grateful for the opportunity to learn from them. We hope to welcome you again in the future and offer you a stay that feels completely seamless and enjoyable from start to finish. Jose.
Se muestran 10 opiniones desde 17 de agosto de 2026.