Our multilingual staff speak languages including Mandarin, English, Cantonese, Korean, French, Japanese and Italian.

Yes, adapters are available at the front desk—please inform us of your device requirements. We operate on a 100-250V electrical system with a Type plug, so kindly check your devices and bring a converter if necessary.

Yes, we can accept packages before your arrival. Please include your reservation number, name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk or guest service center to schedule your wake-up time.

Yes, our guest service team is happy to help with dining, attractions, and transportation.

Yes, we offer laundry and dry-cleaning services on a daily basis. Please feel free to reach out to our guest service center with your requests.

We do not provide childcare services.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.

Outside food is permitted only in your room. 

Yes, room service is available daily, 24 hours a day.

Yes, cribs or extra beds are available upon request and subject to availability. 

Rollaway beds and sofa beds are currently not available.

Yes, we are a non-smoking hotel. A cleaning fee will be applied if evidence of smoking is found in guestrooms. 

If you are looking for a particular view, you can choose the corresponding room type when booking.

All suite types are equipped with bathtubs. To ensure you secure a room with a bathtub, we recommend selecting a suite during the booking process.

All of our rooms are located at a considerable distance from the elevator.

Yes, guests are welcome to enjoy our indoor pool located on Level 5. Daily opening hours are from 06:00 to 22:00.

Yes, our on-site fitness center is located on Level 5 and is open 24 hours a day.

While we do not provide a formal business center, we offer printing services for a fee and complimentary Wi-Fi access.

Yes, spa treatments are available on-site. You can schedule a session by calling +86 21 6256 8888.

Yes, our well-appointed meeting rooms are designed to accommodate a variety of meetings and gatherings. For more details, please visit the Gatherings page.

We are situated approximately 17.3 kilometers from Hongqiao International Airport, which is about a 60-minute drive away, and 46.1 kilometers from Pudong International Airport, requiring roughly a 1.5-hour drive.

Our limousine service is available for transportation to and from the airport. It is advisable to make an advance booking.

The nearest train station is Shanghai Railway Station, which is only a 20-minute drive away.

Buses, subways, and taxis are easily accessible just steps from our entrance. Metro lines 2, 12, and 13 are conveniently located near our hotel, with the station named WEST NANJING ROAD.

Downtown can be reached by subway, bus, or taxi. Our hotel is located in the heart of Shanghai, adjacent to the traditional Shikumen architectural complex known as Zhangyuan.

Yes, we can assist you with limousine bookings through our guest services for an additional fee.

While maps are not available on-site, our staff is more than happy to provide verbal directions and information about nearby attractions.

Many of the city's premier attractions—such as Louis Vuitton's "The Louis" Ship and Zhangyuan, the Shikumen architectural complex in Shanghai—are conveniently located within a short walking distance.

Yes, we are conveniently located within walking distance of HKRI Taikoo Hui Mall, as well as a variety of local restaurants on Weihai Road, Shanghai.

Yes, we provide on-site parking facilities at a rate of CNY 20 per hour.

We currently do not offer valet parking services.

Yes, EV charging stations are available in our parking area, subject to availability. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

We provide rooms equipped with external connectivity. 。

Yes, we provide kid-friendly meal options and child portions on request.

We would be delighted to host your celebration. For more details, please visit the Weddings page.

Our team offers comprehensive event coordination services.

We do not provide this equipment directly; however, arrangements for rentals can be made through local suppliers.

On-site catering services are available, featuring customizable menus tailored for any occasion—simply reach out to our event team for assistance.

Some areas may be difficult to access for guests with mobility needs. Please contact us to plan your visit.

Accessible rooms are limited, so we recommend confirming availability in advance.

Roll-in showers are not standard in all rooms, but alternate arrangements may be possible.

These devices are not available on-site.

-Accessible parking is not available on-site.

Yes, service animals are permitted at no extra charge; however, a relevant certificate is required.

To check in, please provide a valid photo ID or passport along with the visa page.

Guests who are 18 years of age or older may check in without any restrictions; however, guests under the age of 18 must be accompanied by a guardian.

Yes, we provide luggage storage services at the concierge located on the lobby floor.

Our front desk is available 24/7, ensuring that you will always have access to assistance.

We cannot guarantee early check-in; however, you could confirm with us regarding room availability.

Late check-out is not permitted during peak dates; however, you may confirm room availability with us.

Yes, express check-out is available through Guest Service Center.

Our hotel is 100% smoke-free per local laws.

Lost items are recorded and stored securely—contact our guest service with a description and date of loss.

While there is no formal dress code, we kindly request that guests wear appropriate attire in public areas.