Wonderful, deep breakfast selection, incredibly helpful staff, and absolutely stunning property. The free photoshoot caught me by surprise, and I was happy to have 5 professional photos to remember my stay with.

Stunning property and wonderful overall experience.

Helpful staff. Facilities are a little bit old but no problems with them. Really enjoy the building and view there. The breakfast was really good with a peaceful view of the pond. The hotel is not that easy to access Wuzhen comparing with others inside Wuzhen, but it is great for staycation.

Great choice for staycation

Very nice retreat an hour from Shanghai and the best guest service team with Barry Cai the head host. We had a lovely time with him looking after us.

Alila Wuzhen

My second time here. Got a Garden Suite for my family vacation. Wuzhen is such a beautiful town, and Alila Wuzhen will always be my top choice in Wuzhen. It is located a 10-minute drive from the Wuzhen scenic area. It is quiet with exceptional privacy. Though rainy, the hotel itself is modern and full of designs. San Bai, the bar, is definitely worth visiting. Breakfast goes until 11 a.m. on weekends, making my day unpack without any rush.

Great place to restore inner piece at Wuzhen

I want to extend my heartfelt thanks to the incredible staff at Alila Wuzhen. When I accidentally left my passports and remote work token in the room safe, they went above and beyond to help me. They took immediate responsibility, called me right away, and upon learning that I had already left the area, they reassured me and arranged to send everything to my next hotel via overnight courier. During a moment of stress when I had trouble checking in elsewhere, they kindly took photos of my passport and sent them over to assist. Their prompt, thoughtful, and compassionate support made a huge difference, and I’m deeply grateful. I’ll wholeheartedly recommend Alila Wuzhen to friends and will definitely return the next time I’m in the area.

Amazing team!

We are here for family vacation! Room is huge and clean. The beds are very comfy! Great location beautiful hotel and friendly staffs! Highly recommended, breakfast buffet    is awesome and excellent! We would love to come back! Thank you for leaving the snacks for us -the candies and apples

Excellent Alila hotel

This is by far the best experience we had at a hyatt property. The property itself is well designed and fits into the water town theme. We booked a garden villa but got upgraded to a larger pool villa thanks to my globalist status. The villa itself is such a joy to live in. The service/breakfast/dinner experience are impeccable. Will definitely return in the future if I am near Hangzhou.

The hotel location is very good, the room is very big and comfortable.  The hotel design is very beautiful, modern and relaxing.  If you want to enjoy with your family / friends, this will be a good place to relax and enjoy with the people you loved.

Beautiful and relaxing hotel

The Alila Wuzhen team was amazing and helpful. They helped us with our arrival (being English speakers and not native Chinese speakers), checking in, and going above and beyond when an item in the room did not work. The property truly was a blissful microcosm of the Wuzhen canals and was relaxing as can be. When traveling, normally I only want to sleep in my accommodations and see the sights outside during waking hours. At Alila Wuzhen, this was different. We wanted to relax at the property, even though the historical sights in Wuzhen were interesting and close-by via Didi. We are grateful to have stayed at Wuzhen and will return.

Incredible Service and Wonderful Ambience

The place is beautiful and the rooms clean, modern, spacious and comfortable. What was exceptional were the staff. Ollie at the front desk was so friendly and helpful and spent much time and effort to assist us to plan and book interesting side-trips and activities which made our trip so much more fulfilling.

Hotel Guest Reviews | Alila Wuzhen | Hyatt

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