All suites are equipped with standard North American electrical outlets, including Type A and, in some cases, Type B sockets. Guests traveling with European, Asian or other non–North American devices should plan to bring an adapter.

Yes, Hyatt Ziva Los Cabos is an all-ages resort, and children are welcome throughout the property.

The resort accepts Visa, MasterCard and American Express only.

Yes, a pre-authorized hold is required at check-in as a deposit. Guests without a credit card may provide a cash deposit in Mexican pesos, which will be fully returned at checkout if no additional charges apply.

Your all-inclusive plan covers meals, drinks, entertainment and many activities. Additional cash is recommended for off-site expenses, spa services, tours and transportation. Currency exchange from U.S. dollars to Mexican pesos is available at the resort, subject to availability, and major credit cards are accepted.

Yes, in-room safes are provided in all suite categories. The resort is not responsible for unattended personal items left in public areas.

Drinking tap water is not recommended. Filtered and bottled water is available throughout the resort, and all water and ice served on property are filtered and certified to meet sanitation standards.

A medical doctor is available on-site 24 hours a day for an additional fee. Certified lifeguards are present at pool and beach areas, and first aid services are on hand for emergencies.

Shipping availability depends on the item and applicable customs regulations. Additional fees may apply.

The package includes all meals and drinks, on-site entertainment, fitness facilities, beach and pool butler service, non-motorized water sports, daily activities, 24-hour room service, an in-suite minibar and complimentary Wi-Fi. Tastings, bubble parties and social activities are also included. Please visit here for more information.

Spa and beauty services, tours and excursions, third-party boutique purchases, airport transfers, taxis, car rentals, national and international calls, beach cabanas, select specialty wines and spirits, laundry services, nanny services, lobster and private specialty dinners are not included unless otherwise noted.

Yes, day passes are available. Guests should contact guest services for pricing and availability.

Inclusions vary and should be confirmed directly with your Interval International travel agent.

Yes, a 79 Mexican peso environmental tax per room, per night is due upon arrival.

Tours and transportation can be scheduled prior to arrival through the E-Concierge service.

Activities are included as part of the all-inclusive plan, while excursions are optional off-site experiences offered at an additional cost.

No, topless sunbathing is not permitted due to local regulations.

Guests can enjoy a variety of water experiences, including spa pools with water beds, hot and cold plunge pools, vichy showers, bucket showers, and water aerobics.

Yes, photography services are available with advance planning and are subject to availability.

Yes, several shopping destinations are located just minutes from the resort. 

Club suites include private check-in and checkout, personalized guest services, an upgraded minibar with snacks and an espresso machine, petit fours and a bottle of sparkling wine, access to the Club Level Lounge with premium drinks and light fare, complimentary phone calls and 15 percent off spa treatments, excluding salon services and retail purchases.

No, room assignments are made at check-in and are subject to availability.

Yes, upgrades may be available at check-in for an additional cost.

Yes, connecting rooms may be requested at check-in and are subject to availability.

Oceanfront rooms offer unobstructed ocean views and enhanced amenities, while ocean view rooms offer partial ocean views. 

The concierge team assists with orientation, reservations and on- and off-site arrangements and is available daily from 7 a.m.–11 p.m. 

Suites feature either king beds or double beds, depending on availability. 

Yes, solo travelers are welcome, and the resort offers a variety of activities that encourage social connection.

Upper-floor rooms include balconies, while ground-floor suites feature terraces, some with semi-private swim-up pools. 

The resort is approximately a 20-minute drive from San José del Cabo International Airport and about five minutes from downtown San José del Cabo.

Airport transportation and other services may be arranged in advance through the resort’s E-Concierge service.

Yes, complimentary guest-only parking is available, subject to availability.

Beach attire is permitted at beach venues. Resort casual allows dry swimwear with shirts or cover-ups. Smart casual requires collared shirts and closed-toe shoes for men. Resort formal calls for trousers and closed-toe shoes for men and elegant evening attire for all guests. Guidelines may vary by venue.

Most dining venues operate on a first-come basis. Reservations are required for Hibachi tables and can be made daily in the main lobby between 9 a.m. and 5 p.m.

Yes, gluten-free, vegetarian and other dietary needs can be accommodated with advance notice or at check-in.

All of our dining venues offer a kid's menu, and options.

Yes, cocktails made with select international and national premium spirits are included. Certain specialty bottles are available for purchase.

Yes, 24-hour all-inclusive suite service is available.

Restaurants typically close at 10 p.m.

A variety of beers are available, including XX, Indio and Heineken 0%, with select artisanal beers offered at an additional cost.

Yes, guests must be 18 years of age or older to enter the bars.

All restaurants operate year-round, though one or two venues may close on select evenings due to themed events.

Yes, the resort features a swim-up pool bar.

Yes, private in-room and beach dinners are available for an additional charge and may be arranged through the concierge.

Yes, pool and beach cabanas are available for rent and may be reserved through the E-Concierge. 

No, spa and salon treatments are not included but may be booked in advance by contacting the spa. 

The adult pool and children’s pool are heated, while other pools maintain comfortable temperatures year-round.

No, the only rates we offer are all-inclusive. 

No, pre-arrival check-in is not currently available.

Yes, the resort maintains a hurricane policy. Guests should contact the resort directly for the most current details, as policies may change.

Hyatt Ziva Los Cabos is a smoke-free family resort with designated smoking areas located in the motor lobby, lagoon and beach. Smoking outside these areas will result in a fee of 5,000 Mexican pesos.

All tips and gratuities are included in the all-inclusive package. Additional gratuities are always appreciated if service exceeds expectations.   

No, pets are not permitted at the resort. However, we do welcome service animals with proper documentation.

Yes, the resort is wheelchair accessible, and accessible suites are available by request.

Yes, babysitting services are available with advance request for an additional fee.