Hyatt Ziva Cancun
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American appliances/devices, we recommend bringing an adapter.
Our resort welcomes guests of all ages with some minor exceptions. The Turquoize tower is exclusively for adults (ages 18 and older), La Bastille is an adults-only dining and party venue, and parties held at Punta Vista welcome adult guests only.
We accept only Visa, Mastercard and American Express.
No, we only offer all-inclusive rates.
Yes. A pre-authorized hold will be applied as a deposit. For specific details, please consult the Front Desk.
No, we do not offer pre-arrival check-in.
Your all-inclusive plan includes meals, drinks, entertainment and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours and transfers. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Cash payments are accepted in CAN/US Dollars and Mexican Pesos.
In-room safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.
Yes. Please contact resort for further details as hurricane policies are subject to change.
Hyatt Ziva Cancun is a smoke-free family resort; however, we do have designated areas where smoking is allowed.
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
We recommend not drinking faucet/tap water. The resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards and best practices.
A medical doctor is always available on-site, with services provided at an additional cost. Certified lifeguards are available in pool and beach areas, and first aid is provided on a 24-hour basis for emergency situations.
It depends on the items as some restrictions apply due to customs regulations. Additional fees apply.
No, pets are not allowed. However, we do allow service animals.
Yes, babysitting service is available at additional cost and should be arranged in advance. For additional information, availability and costs please contact canif-ayr@hyatt.com.
All drinks and meals are included, as are on-site entertainment, fitness facilities, non-motorized aquatic sports, daily outdoor and indoor activities, in-suite minibar and Wi-Fi. Tastings and multiple social activities are also part of the all-inclusive package. Please consult here for more information.
Yes, for additional information, availability and costs please contact canif-ayr@hyatt.com.
Day passes are subject to availability based on occupancy, and prices are subject to change.
The following services are not included in your all-inclusive package, except as otherwise provided:
Spa & beauty services
Third party on-site boutique stores
Off-site tours and excursions
Airport transfers, taxis, local shuttle services, car rentals
National and international telephone calls
Certain specialty wines and spirits
Laundry and dry-cleaning services
Babysitting services
Double Deck beach cabanas
Access to the resorts wine cellars
Lobster and specialty private dinners
Premium meat cuts
Please note that a mandatory Environmental Tax of $85.40 MXN per room, per night is not included in the reservation total and must be paid upon arrival at the resort.
You may schedule tours, activities and other services prior to arrival by using our E-Concierge tool.
Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third-party vendors at an additional charge.
Double-deck beach cabanas may be reserved at additional cost; please visit E-Concierge to learn more.
Spa and salon treatments are not included. Treatments may be booked in advance by contacting our spa manager: erick.blanco@hyatt.com.
No, due to local regulations.
We offer all-inclusive water sports such as water cycling, Aquastrong, water volleyball, Zumba and more.
Yes, subject to availability with prior planning. Additional costs apply.
Yes, there are several shopping destinations just minutes away from our Cancun resort.
We are a 30-minute drive from Cancun International Airport.
Airport transfers are available at an additional cost. To book, please visit the Transportation page or contact our concierge team at phrmx-transport.hyatt_ziva_cancun@hyatt.com.
Yes, we offer guest-only free parking, subject to availability.
Guests celebrating a honeymoon will be greeted with an in-suite complimentary amenity. Additional celebratory amenities are available for anniversaries and birthdays at additional cost. Please contact the concierge prior to your arrival to arrange.
Please consult the Dining & Drinks section of our website for specific dress code information per venue. Below are some further guidelines, which are illustrative but not definitive.
All of our dining venues are available on a first-come, first-served basis.
Yes, the resort offers gluten-free and vegetarian options, and additional assistance is available in accommodating special dietary needs. Please notify the resort ahead of time or at check-in if you have specific dietary needs.
Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. A variety of specialty spirits and bottles, such as champagne and first-rate wines are available for purchase.
Yes, 24-hour, all-inclusive suite service is available. Liquor service is available 11 a.m.–11 p.m.
Restaurants close by 11 p.m.
We offer a variety of beers, including Dos Equis, Tecate Light and Superior. A selection of artisanal beers is also available at Tres Cervezas.
Yes, you must be 18 or older to enter our bars. La Bastille is an adults-only restaurant, and Tres Cervezas is an adults-only venue after 9 p.m.
All of our restaurants are open year-round. Some restaurants may close at night during the week whenever there is a theme night. Please contact the hotel for details.
Yes, we have a swim-up bar, Pool Bar.
Yes, at additional cost. Please contact the concierge for more information.
No. Rooms are assigned only at check-in and are subject to availability.
Yes. Additional costs apply.
Connecting rooms are available and may be arranged upon arrival. Connecting rooms are subject to availability.
Oceanfront rooms offer unobstructed, panoramic ocean views and superior amenities. Ocean View rooms offer a partial ocean view.
Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have. Concierges also offer orientation and assistance in coordinating on-site and off-site services. Our concierge desk is available 7 a.m.–11 p.m.
We offer king and double beds and some suites have sofa beds. Specific details on bedding configurations are outlined on the Suites section.
Yes. With our varied resort activities, all guests will find ample opportunities to make new and long-lasting connections with like-minded people.
We offer ground-floor suites that are fully equipped for guests with special physical needs, please contact us directly to learn more, and to book.
Yes.
Rooms above the ground floor have balconies, while ground-floor suites offer a terrace and/or a semi-private swim-up pool.