Hyatt’s Commission Statement
Hyatt hotels and resorts will pay 10% commission to approved travel agencies for all Eligible Rates worldwide.  “Eligible Rates” means certain rate plans communicated to Travel Advisor as commissionable.  The Eligible Rate applies to the portion of the room rate paid by the guest. Commission does not apply to incidentals, taxes, mandatory fees, e.g. resort fees or gratuities.

Commissions for stays at Hyatt’s hotels and resorts will be paid for each night stayed at an Eligible Rate, up to the first 29 consecutive nights of a guest’s stay. Back-to-back stays within a 24-hour period at a single Hyatt hotel are considered one stay.  Unless otherwise agreed, Commission is not paid on convention bookings, government rates that are net/non-commissionable, any internet-only (not including Hyatt.com) rate programs, Hyatt gift cards and rates booked through online travel agencies.

Please contact Onyx customer service for additional commission payment information, including the dates commission checks were issued, client changes which affect commission payments and questions regarding no-shows.

All commission payment inquiries must be submitted within 9 months of the guest’s check-out.

Onyx
Phone: 1.214.396.3280
Email: commissionresearch@onyxpayments.com

Due to the law in Turkey, money cannot be sent without an invoice. Therefore, travel agents must apply for their commission. Travel agents must send an invoice dated on the day of the check out and addressed on the invoice as:

This is for invoice only: 

Goktrans Turizm Ve Tic As
Buyukdere Cad. Dogus Han No. 42/3
Mecidiyekoy
Istanbul
Turkeyit managers

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