Hotel Policies

Future Changes: Bookings on and beyond December 01, 2024 - A daily destination fee of $25.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• Two Welcome Beverages at Check In
• Use of House Car (within 3 mile radius; subject to availability)
• Premium Internet Access
• 10% Discount at Spa
• Thompson Branded Water Bottle
• Priority Access to Pool & Cabanas
• Priority access to hotel happenings (see Concierge for details)
• Hydration stations on each floor
• Fresh fruit daily on each floor
• 10% discount on tickets at Hopscotch San Antonio
• Various neighborhood discounts (see Concierge for details)

The safety and security of our guests and associates is of utmost importance to Hyatt.

This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises. Hyatt recognizes that guests may legally possess firearms for a variety of legitimate purposes.

This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

The Open Carry of Firearms on Hyatt private property is prohibited, regardless of State or local authorities.

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any Hotel Guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that:

• All handguns, firearms and ammunition must be transported into and out of hotel property secured in a locked, hard-sided firearm container provided by the guest
• The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel)

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.

Thompson San Antonio – Riverwalk by Hyatt is proud to be a pet-friendly hotel. Pets must be licensed and wear ID tags at all times in the hotel. Dogs must be leashed at all times while in public areas. Please note pets are not allowed in food and beverage service areas. Guests are responsible for any damaged caused by pets.

Dogs may not exceed 50 pounds each. Maximum two dogs per room, not to exceed total of 75 pounds.

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

There is no smoking allowed in the public areas or guestrooms of the hotel. This includes, but is not limited to, electronic cigarettes. The hotel will apply a $250 cleaning fee to any guestroom that violates this non-smoking policy.