"The hotel has gone down hill. Stay somewhere else."
Room flooded. Robes were dirty. Breakfast was gross. After asking for the bill, it took 30 mins to get it. Every time. Coffee tasted old and reheated. There was a bad leak coming from our bathroom wall. Not a huge deal. It took 3 hours and multiple trips to the front desk to get someone to help. We had to pack up our stuff for a weeks stay and move rooms. However they put us in a worse room. Didn’t offer anything for the time wasted dealing with their issue. Overall it was very disheartening that the experience at Thompson Playa has drastically declined. Location is great. But there’s hundreds of places with good locations.