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Average rating based on 278 reviews



Trip Type


  • 5 stars

    "The hotel has gone down hill. Stay somewhere else."

    Room flooded. Robes were dirty. Breakfast was gross. After asking for the bill, it took 30 mins to get it. Every time. Coffee tasted old and reheated. There was a bad leak coming from our bathroom wall. Not a huge deal. It took 3 hours and multiple trips to the front desk to get someone to help. We had to pack up our stuff for a weeks stay and move rooms. However they put us in a worse room. Didn’t offer anything for the time wasted dealing with their issue. Overall it was very disheartening that the experience at Thompson Playa has drastically declined. Location is great. But there’s hundreds of places with good locations.


  • 5 stars

    "Fantastic Hotel"

    This hotel has a great location with a beautiful beach and very close to 5th Avenue, without all of the noise from 5th Avenue. The rooms are very nice with great amenities. The room we were in had a fantastic bathroom with a wonderful shower, a large bathtub with a view, separate toilet area and a large vanity area with a lighted, magnifying mirror. The bed was very comfortable and had a ceiling fan, which we loved! We had a Nespresso maker in the room and a great, large balcony with comfortable seating and a beautiful view. The pool was very nice and uncrowded with a bar in the pool area and plenty of lounge chairs. This hotel left us wanting for nothing.

    Jennifer B

  • 5 stars

    "The Best Luxury Resort in Playa del Carmen"

    Both Thompson Main House and Beach House are wonderful resorts. Both are well maintained with courteous and professional staff. Main House is closer to all the actions in PdC plus a rooftop pool/bar with wonderful ocean view. Beach House, a 5 minutes walk away, is a quiet oasis with ocean front view. You cannot go wrong with either locations.

    Terry K

  • 5 stars

    "Recent stay"

    We recently stayed at Thompson Playa del Carmen Beach House. It was a beautiful hotel, staff were very attentive to our questions and needs, the location was perfect for a quick dip in the ocean. I can highly recommend staying here.


  • 5 stars

    "Awesome stay"

    Great hotel, great location, if you don’t like noise don’t stay here, but if you want to be in a central location to fun clubs, outdoor activities and more then it’s perfect. Would definitely stay here again


  • 5 stars

    "Great location, beautiful room, wonderful staff"

    Only disappointment was that we were supposed to have a junior suite with a partial ocean view and a tree totally blocked the ocean view. We are people that are very content to sit on our lovely balcony and read and watch the water/beach so this was very disappointing. Thank goodness the room was very nice though!


  • 5 stars

    "outstanding hotel!"

    The Thompson blew me away! First class operation. Everything is beautiful from the lobby to the hallways to the room. And the rooftop pool is magnificent! You can enjoy the cool of the pool while watching the ocean just a few blocks away. The location of the hotel is so central--close to 5th Avenue--yet really quiet. So convenient for walking to any restaurant, bar, club, shop, or the beach!

    Tanya R

  • 5 stars

    "very good hotel"

    from the moment we arrive we got very good costomer service we cant ask for better ! its few stepss from the bech and they have grate taqila tasting daily we really love it the price was fair for the season !


  • 5 stars

    "Amazing Resort!"

    This resort was the best that I've stayed in in years, perfect stay. I couldn't ask for anything more. Would highly recommend to anyone. Service was unbelievable as well. I can't wait to return on my next trip.


  • 5 stars

    "Amazing stay in Playa del Carmen"

    Great place to stay right in the center of everything in Playa del Carmen. The hotel is beautiful and loved having access to both the main house and the beach house. I’ll definitely be back and recommend to everyone!


    Francisco Franco

    Guest Services / Front Office at Thompson Playa Del Carmen,

    responded to this review

    Dear enels5, Thank you for taking the time to share your wonderful review of our resort. We are delighted to hear that you loved the properties and you found them beautiful. We appreciate your kind words and recommendation to others. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay. It is rewarding to know that our efforts have contributed to making your stay a memorable one. We look forward to welcoming you back in the near future and thank you once again for choosing Thompson Playa Del Carmen as your destination. Best regards, Francisco Franco / Vibe Manager