Average rating based on 244 reviews
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Service was exceptional and hotel location was excellent. Would stay here again. Pool and Umi restaurant was delicious. Tried the fish tacos, guacamole, spicy marg, sushi and all of the apps. Saturday pool party was fun and pool service was great.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Hello Jen! Thank you so much for your lovely comments! We are so happy to know that you had a great time with us and you enjoyed our delicious food! Please come back soon, we will be waiting for you! Sincerely, Nadia Bolaños - Front Desk Manager
Absolutely awesome place to recharge, relax, swim, enjoy great views etc. World class service. We had been traveling for two full days before arriving and we’re greeted by one of the most helpful front desk ppl I’ve ever encountered (Stefan). He got us registered, and ready to go in record time. Our stay was perfect.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Hi Rudy832! Wow what a great review! thank you so much for this! Your wonderful comments are our fuel to keep delivering the great vibe that characterize us! Stefan will be very happy to know that he helped to make an awesome stay for you! Please come back to visit us soon! Kindly, Nadia Bolaños - Front Office Manager
This place is beautiful and located in the middle of all the action.Its super clean and the staff are always super nice and helpful. I have stayed here 8 times now in the past 3 years. It's not on the beach but you can always go to the Thompson Beach house only a few minutes away.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Hello danyudin! I am so happy to know that you had a great time with us as usual! The team and I are always delighted to welcome you back, thank you so much for keep choosing us to pamper you! Kindly, Nadia Bolaños - Front Office Manager
Love this hotel, looks like all rooms have a balcony, clean, beautiful, great attentive staff, gorgeous roof top pool, food was good at the restaurant, beautiful views from the roof top, perfect location, would definitely stay here again, can’t wait to return
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Dear keishaa, Thank you so much for sharing your review with us! We are so happy to know that you had a great time with us! We cannot wait to welcome you back in a near future! Sincerely, Nadia Bolaños - Front Office Manager
The hotel was amazing. The location can’t get any better. The staff is very attentive. You can feel safe and comfortable. Great restaurant choices in your backyard. Amazing housekeeping. I didn’t enjoy the umi restaurant (service drinks and food were horrible) so I wouldn’t recommend it.
Beatriz Cid
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Dear ChassTodd, Thank you very much for sharing with us your amazing experience and to have chosen us as the place to enjoy your birthday. We are very happy to know that we achieved our goal, to create memorable experiences for each of our guest. We regret that this feeling was not the same during your visit to UMI, we are working every day to keep improving our service in all aspects, so your comments are very helpful to be able to polish those opportunity areas. We hope you will give us the opportunity to welcome you again. Sincerely.
This hotel has a nice location and they allow you access of the Hyatt beach house location which is nearby. The staff is courteous and friendly. The rooftop pool looks amazing and I wish we had a chance to try it out.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Daydream227546, Let me thank you to take the time to share with us your feedback, we are more than happy to hear you had a great time during your stay with us, as well as the good job our colleagues are doing. We hope to see you back very soon, it will be a pleasure to greeting you and also to know your opinion about our wonderful rooftop, I´m sure you will love it! Best.
The hotel is situated perfectly, right on the beach front, just off of the main 5th Avenue, everything you need is just a minutes walk away. The facilities are lovely and staff are attentive & friendly.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Ella H, Thank you for taking a moment to share your experience. We are pleased to hear you found the Hotel to your liking, since we are compromised with the quality and satisfaction to give the best experience to our guests. We look forward to welcoming you back to our hotel in the not-too-distant future. Best.
All staff are extremely friendly and helpful. The Room is clean and neat. The rooftop swimming pool is a unique amenity, it has an excellent view of the sea and there is also a DJ playing live music. The hotel is located in the city center. There are a lot of restaurants near the hotel, you can find a lot of good restaurants within five minutes. There is also a tequila tasting event every day, I am a tequila lover and I learn a lot from that event. There is a lot of nightlife around the area.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear 280cl2023, I would like to thank you for taking the time to share your feedback with us, all your comments are vital to keep improving our service day by day. Our purpose is to take care of people so they can be their best and this is the reason of why we are more than happy to hear you had a great time during your stay with us, relax, have fun and why not? learn a little bit about one of Mexico´s treasures, such as tequila. We look forward to welcoming you back to our hotel in the not-too-distant future. Best regards.
We've stayed in Playa del Carmen many times. This stay at the Thompson was extremely comfortable. We were close to restaurants and shopping. Breakfast on the roof was fantastic. Super comfortable beds.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Bethcvhmgr, First of all, I would like to thank you for sharing your feedback with us. There is no better reward for us than to know that we succeed in creating satisfying experiences for our guest. It will be a pleasure for us that we continue to be considered as your choice of accommodation during your next visits in Playa del Carmen. We remain at your service. Best.
I booked through Priceline and upon check in we come to find out that the funds that I had originally paid weren’t successfully sent over to Thompson so therefore… we had to PAY for the stay twice! I contested booking.com / Priceline and they informed me that we paid and that they’ll contact the hotel! Well it’s day 3 and the guy at the front desk didn’t even bother to get management! Like this is someone’s JOB not mines! We had email confirmation along with receipts that we paid OVER $3,132.72! Very disappointed about how everything was handled!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Kevsotokev, Thank you very much for taking the time to share your experience with us, I am very sorry that this time we have not been able to meet your expectations in terms of the service provided, please be assured that we will be following up on this report as soon as possible. We will be contacting you directly to clear up this misunderstanding. I sincerely apologize for all the inconvenience caused by this. We hope you can give us another opportunity, for us will be a pleasure to welcome you back in the near future! Best regards,
