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4.5

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4.5/5

Average rating based on 45 reviews

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  • 5 stars

    "Beautiful location"

    Stunning beachfront room, not sure how a view could get better. The room itself is also nicely appointed. Soaking tub on the deck overlooks beach. Since we are still dealing with Covid, very good protocols in place to protect guests and staff. Restaurant was good, staff very helpful… unfortunately not many customers (seemed to be only guests), however I believe this is a choice of the hotel to keep staff and guests safe. The music is good, but slightly loud… however that is the way of everyplace in Playa Del Carmen. No real complaints, well taken care of and beautiful location!

    gowalk123

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear gowalk123, I would like to thank you, on behalf of every employee at Thompson Beach House, for sharing such heartwarming comments. It is very rewarding to read that our staff, facilities and location offered you the experience you were looking for. Our guest’s enjoyment is always our top priority. We do hope to have the opportunity to host you again on your next visit to Mexico. Sincerely Nadia Bolaños Leader on duty

  • 5 stars

    "A Place to Always Return To"

    It was such a treat to be welcomed by Nadia and Oscar who remembered us from previous visits. The entire staff was super accomodating and made excellent boating and dining recommendations. The food at the hotel was very good and room service was quick which is always a great thing. The resort is small but its location is excellent which is why we return as often as we can (usually for our anniversary and my birthday). It is just footsteps away from Calle 5 which hosts outdoor clubs, upscale to basic restaurants, and plenty of shops. We enjoy golfing and The Thompson is just minutes away from some of the most beautiful golf courses in Playa del Carmen. This makes it an excellent choice for the avid golfer.

    Zoraya L

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Ms. Zoraya L, On behalf of the entire Thompson Playa del Carmen team, receive our most sincere appreciation for your loyalty to our property. We feel truly satisfied we exceeded your expectations and we want to thank you for choosing Thompson Beach House as your preferred hotel to celebrate your anniversary and birthday, this is very rewarding for us. We look forward to welcoming you next year to spoil you and make you feel at home again Sincerely Nadia Bolaños Leader on duty

  • 5 stars

    "Thompson Beach Playa del Carmen"

    Great experience! Team went above and beyond to meet my requests and expectations! Great view and location of beach! Very clean place, high on covid safety and cleanliness! Highly recommended! In the center of epicenter, everything close by within one block! Great job to entire Thompson Beach Team!

    RXALonghorn

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear RXALonghorn, Thank you for taking the time to share your Thompson Beach House experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that our staff offered you the service you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely, Nadia Bolaños Leader on duty

  • 5 stars

    "Always a pleasure staying at Thompson"

    From cleanliness to staff being super helpful and extra nice, It's still the only place we stay at when in Playa. Wouldn't try any other hotel unless it was free lol We stayed at the beach house this time though and my fiancé liked it better than the other location. He's more into the beach views and access. I enjoy the other pool and the dj. Still both places are great.

    angiegonzalez2015

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Angiegonzalez2015 I would like to thank you, on behalf of every employee at Thompson Beach House, for sharing such heartwarming comments. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Leader on duty

  • 5 stars

    "Beautiful room and excellent staff!!!"

    The property itself is gorgeous, we had the ocean room suite with the jacuzzi and it was beautiful. From the bed you can always see the view of the ocean. If you are on the 1st floor, there is a bit of light coming from the restaurant at night but that can be covered by the blackout curtains. The staff was amazing -- bartenders, front desk and housekeeping. We stayed during Hurricane Grace and the staff was proactive in getting us evacuated from property into the the other Thompson hotel, appreciated them taking care of our safety and helping move our things over.

    msobczak14

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear msobczak14, I would like to thank you for sharing such heartwarming comments regarding your recent stay at Thompson Beach House. We want to express our gratitude for contribute with this positive review. We are also delighted to hear you appreciated our room amenities; those views are the best for sure! Our guests’ comfort, enjoyment and security are always our top priorities. It will be always a pleasure to welcome you back. Sincerely Nadia Bolaños Leader on duty

  • 5 stars

    "amazing service and greatest location possible"

    the staff were extremely helpful and the most polite staff i ever found in a hotel. the concierge helped us to make our daily itinerary and would leave us emails saying they found activities we were looking for.

    nechyhofman

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Nechyhofman, Thank you for taking the time to share your Thompson Beach House experience with us. We are delighted to hear you experienced the warm service of our entire team. Our guests’ enjoyment is our top priority. It will be always a pleasure to welcome you back. Sincerely Nadia Bolaños Leader on duty

  • 5 stars

    "Vacation and Belated Honeymoon"

    Hotel was clean and right on the beach. Staff was excellent and took care of every need. Would stay again. Beware, as there is no self parking and if you get a car you must pay for Valet parking even though Hyatt stated it was free.

    Jeffrey B

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Jeffrey B, Thank you for taking the time to post your review on TripAdvisor, we are so glad that you and your wife enjoyed your honeymoon at Thompson Beach House. Truly, we cannot thank you enough for choosing to spend this important moment with us. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Manager on duty

  • 5 stars

    "AMAZING"

    Can't say enough good things about this hotel. The service, cleanliness, and rooms were all exceptional. And a special shout out to Diego who really made my best friend's bachelorette experience unforgettable and easy! Can't thank you enough!

    sathana123

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Sathana123, Thank you for such a great comments regarding your recent stay at Thompson Beach House. We are happy to know that you were able to live the Thompson experience. Diego has been informed about your recognition to his outstanding job; he is a true example of the warm service we strive to provide everyday. It will be always a pleasure to welcome you back at Thompson Beach House, your home away from home. With warmest regards Nadia Bolaños Manager on duty

  • 5 stars

    "Great beach hotel"

    Great hotel with amazing staff that would certainly go out of their way to make your stay a memorable one! Centrally located in Playa Del Carmen, right on the beach right off the main street. Staying here you'll have access to sister hotel up the street with infinity pool, dj and restaurant.

    Joe I

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Joel L, I would like to thank you, on behalf of every employee at Thompson Beach House, for sharing such heartwarming comments. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Manager on duty

  • 5 stars

    "Vacation in Playa del Carmen"

    This was my first time visiting Playa del Carmen and it was busier than expected. I was grateful to stay at the Thompson upon reccomndation. Clean, intimate, service was outstanding. From Rafael at checkin to Patty our breakfast server and everyone in between. They made sure our stay was comfortable. Stellar service.

    Gabriela C

    Nadia Bolaños

    Atención al huésped/Recepción at Thompson Beach House,

    responded to this review

    Dear Gabriela C, We would like to thank you, on behalf of every employee at Thompson Beach House. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Tripadvisor community. We hope to have another opportunity to welcome you back in the near future. Sincerely Nadia Bolaños Manager on duty

Thompson Playa del Carmen Beach House

Calle 8 Nte y, Playa s/n, Centro Playa Del Carmen, 77710, MexicoOpens in new tab or window.

Tel: +52 984 206 4800

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playareservations@thompsonhotels.com
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