The safety and wellbeing of our guests is a top priority for Hyatt.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as you.
Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to allow for more flexibility regarding your upcoming travel.
Guided by our purpose of care, we are temporarily adjusting our policies to allow for flexibility to help you make the right decisions regarding travel at this time:
Reservations can be changed or cancelled up to 24 hours before a scheduled arrival on www.hyatt.com or via the World of Hyatt app (subject to the exceptions noted above). For full details or to opt for the 10,000 World of Hyatt Bonus Point offer, please call one of our Global Contact Centers or email us at email@example.com.
Please note: these policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
Reservations booked through Hyatt with MGM Resorts International, Small Luxury Hotels of the World (SLH), or Lindblad Expeditions are subject to the cancellation policies of MGM, SLH, or Lindblad respectively. For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.
Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.
We are closely listening to our World of Hyatt members and using feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:
We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.
Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.
For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.
In an effort to prioritize the health and wellbeing of our guests and colleagues, and out of an abundance of caution, we have made the difficult decision to temporarily suspend normal operations at all Exhale locations.
We anticipate resuming operations at all Exhale locations as soon as possible based on each location’s situation and will share more information with Exhale members and guests as we can.
In the meantime, we invite you to try Exhale on Demand for access to hundreds of Barre, Yoga, HIIT, and meditation videos. Visit ondemand.exhalespa.com for more information.
While travel – our shared passion – may temporarily be challenged, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.
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