The Best Rate Guaranteed

The Best Rate Guaranteed

Book with confidence on hyatt.com

If you find a better rate, we’ll match it—and give you the choice of an additional 20% off or 5,000 World of Hyatt Bonus Points.

You’ve come to the right place. When you book direct on hyatt.com, you know you’re getting the best rates at any participating Hyatt hotel or resort worldwide. We guarantee it. If you find on another site, a lower, publicly available, and immediately bookable room-only rate for the same stay, we’ll not only match it but we’ll give you an additional 20% off or 5,000 World of Hyatt Bonus Points.

Found a lower rate? 

  • To submit a claim online:
    Complete our online claim form within 24 hours after booking on hyatt.com.

  • To submit a claim in a language that isn't supported on hyatt.com:

    • For participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts, and Sunscape Resorts & Spas brands: contact a local Global Care Center listed here after booking. A representative will review your claim and respond with a status update within 24 hours.  

    •  For all other brands: Contact your local Hyatt Global Care Center after booking on hyatt.com. A representative will review your claim and respond with a status update within 24 hours.

    • Please be aware that, while Hyatt’s Best Rate Guarantee may apply, the hotel’s cancellation policy will apply to your reservation booked on hyatt.com. Hyatt’s Best Rate Guarantee is subject to its complete terms and conditions below.

Frequently Asked Questions