FAQs
Hotel Experience & General Information
Check-in is at 4 PM and check-out is at 11 AM. Early arrivals and late departures depend on availability and may include an added fee. If you would like to see about alternate check-in/check-out time, feel free to reach out to us at 787-657-1234
The resort is located in Rio Grande on a private peninsula near El Yunque National Forest and 30 minutes from San Juan International Airport.
Yes. Our resort sits on a quiet beach with calm, swimmable waters ideal for relaxing, sunrise walks and family time.
No. Our resort offers dining, spa, golf, and activities on an à la carte basis.
Our property Is known and loved by guests for the secluded setting, spacious grounds, lagoon-style pools, upscale dining and easy access to nature. The resort offers you a private retreat while still enjoying modern amenities.
The resort caters well to both. Couples are able to enjoy privacy and spa experiences. Families appreciate spacious rooms, pools, easy beach access, and kid-friendly amenities.
Day passes may be offered depending on hotel occupancy. Guests can contact the property directly for current availability or book them directly on our website: Purchase Your Day Pass Here
Yes. Guests can explore and book curated experiences in advance including wellness activities, culinary moments and on property adventures. You can browse options directly on our experiences platform at: Book Your Experiences Here
Rooms & Amenities
Most rooms feature private all-deluxe accommodations with balconies overlooking the ocean or gardens, each over 520 sq ft.
Yes. The resort offers premium suites and standalone villas with expanded layouts and enhanced amenities.
Yes. Each room includes a mini fridge, coffee maker, and complimentary bottled water.
Cribs and rollaway beds are available upon request; however, they are not guaranteed and are subject to availability.
In-room dining is available daily with a diverse menu.
Parking, Travel & Transportation
The property is about 30 minutes from Luis Muñoz Marín International Airport (SJU). Drive times may vary.
Airport transportation can be arranged for an added cost.
General Tour Desk Information:
Phone: 787-637-0044
Email: info@dragonflyglobaldmc.com
Yes. The resort offers self-parking and valet parking for a daily fee.
Hotel Facilities
Yes. The resort features a variety of restaurants including signature dining, a poolside bar, grab-and-go options and seasonal culinary programming. For any dietary restrictions please reach out to management SJURC-F&B.Management@hyatt.com
Yes. You can enjoy a relaxing time in our spa which offers massages, body therapies, facials, and relaxation spaces designed to recharge and unwind.
Guests can enjoy a lagoon-style pool featuring a swim-up bar. Youngsters can play in the resort’s kids’ pool, while those looking for a more relaxing swim can head to the Regency Club quiet pool.
Yes. The resort has direct access to a championship golf course at the Grand Reserve Golf Club.
Yes. Non-motorized watersports like kayaks and paddleboards are available for guests. We also have tennis and pickleball courts available on property.
Some sports gears are available for guest use. Inflatables and some gear available for purchase.
WiFi & Digital
Yes. Complimentary high-speed Wi-Fi is available in guest rooms and throughout the resort.
Yes. Rooms include smart TVs that allow connection to personal streaming apps.
Yes. Seasonal programming and family-friendly activities are available throughout the year. You can verify with the front desk each day for the programed activities of the day for your young ones to enjoy.
Yes. The resort offers indoor and outdoor venues, catering services and on-site planning support for weddings, meetings, and group events. Over 40,000 sq ft of indoor meeting space equipped with cutting-edge technology are available for your event needs. We also offer well over 14,000 sq ft of outdoor event space with breathtaking tropical views.
Families & Groups
Yes. Seasonal programming and family-friendly activities are available throughout the year. You can verify with the front desk each day for the programed activities of the day for your young ones to enjoy.
Yes. The resort offers indoor and outdoor venues, catering services and on-site planning support for weddings, meetings, and group events. Over 40,000 sq ft of indoor meeting space equipped with cutting-edge technology are available for your event needs. We also offer well over 14,000 sq ft of outdoor event space with breathtaking tropical views.
Pets
Yes. Dogs of up to 35 pounds are welcome. A pet fee applies per stay.
Accessibility
Yes. Accessible rooms with features such as roll-in showers, lowered fixtures and wider doorways are available.
Yes. Public areas, restaurants, pool routes, and common spaces offer accessible pathways.
Booking & Policies
Cancellation policies vary by rate and travel dates. Guests can review the details during booking or contact the hotel for guidance.
Yes. A credit card authorization and/or deposit is taken at check-in for incidentals. This may vary per booking.
The resort accepts major credit cards, debit cards and approved digital payment methods.