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The rooms are very small, took a long time for the hot water to work. Didn’t get daily housekeeping. Location was good. 2 blocks form a grocery store. The hotel is very nice from the moment you walk in but the small oil didn’t meet my expectations.
kishakisha2023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Hello kishakisha2023, Thank you for your rating and feedback. We are happy to know you felt our hotel was very nice from the moment you walk in. We appreciate your insight on your room and will be sure to address this with our management team. Thank you for staying with us. We hope we get the opportunity to welcome you as our guest again. Please let us know if we may be of further assistance. Warm Regards, Betsy
Labrynth
The hotel is a navigational nightmare. Good Luck getting housekeeping services. Even if you request it, they don't show up. On the bright side, the staff was excessively friendly and there to help you when you get lost, and you will get lost inside the hotel!
338autumnh2023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Dear 338autumnh2023, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments about our friendly staff and their willingness to help. However, we are truly sorry to hear about the challenges you faced with the hotel's layout and housekeeping services. We have shared your concerns to with our executive team, please know we will address these concerns internally to improve the overall guest experience. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience stay in the future. Warm regards, Jamie
Great Stay
Great Stay - Need Pants and Jackets for conference rooms - freezing Close to a lot of activities - walking and driving Staff was over the top and very friendly - expected in The Big Easy Just a great stay
nnelson2023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Hello nnelson2023! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that the location was convenient to a lot of activities! We love hearing that the staff was over the top and very friendly as we strive to provide our guests with great customer service. We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Hyatt Regency New Orleans for your stay and for being our guest! Best regards, Veronica
Pretty good but but aware
Hotel was gorgeous inside and had wonderful amenities. But beware, it is also connected to the Hyatt House - so you may be asked to move to a connected tower of the hotel at check in - you might pay for Hyatt regency but get Hyatt house.
stinedoe,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Hello stinedoe, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations, and you enjoyed the amenities. We are however sorry to hear of your hesitation due to the hotel's close proximity. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency New Orleans for a stay that exceeds all expectations. Best regards, Jamison
Comfortable stay away from home
Overall it was a very nice hotel. The staff was all very helpful and friendly. I appreciated all of the extra amenities that were available such as the convenience store that was open any time that I needed something. I appreciated having water bottle stations available throughout the hotel as well.
maleahorn,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Dear maleahorn, Thank you for taking the time to review our Hyatt Regency New Orleans. We're delighted to hear you had a comfortable stay with us, and that you appreciated the additional amenities we offer, such as our market area. Thank you for staying with us, and we hope to have the opportunity to welcome you back as our guest in the future! Warm regards, Jamie
Great Hotel
I stayed at this hotel for a work conference. The only complaint I have was that there was only 1 person working during check-in. The line and wait time was longer than necessary. After check-in everything else was great. Clean hotels, friendly and helpful staff. I would stay here again. Please note this hotel is not very close to Bourbon St. probably about a mile walk.
PearlsFancy,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Dear PearlsFancy, Thank you for your feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We apologize for the initial wait during check in. Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Best Regards, Larissa
hotel
nice, expensive hotel, clean & comfy that's all I have to say but it won't let me post without 200 characters. that's pretty dumb. We waited a long time for service at the restaurant but the busboy got us a waiter so it was all good.
heathermelchor,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Hello heathermelchor! Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us, and that the property was nice, clean and comfortable! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Hyatt Regency New Orleans for your stay and for being our guest! Best regards, Veronica
Above and Beyond
Our stay at this hotel was one of the best experiences that I have had. Everything went according to plan and EVERY staff member had a smile and were willing to help with anything that we needed. I didn't have to worry about anything at all. They went above and beyond my expectations.
p0pej0y,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Dear p0pej0y, Thank you for your excellent rating and feedback. We are so glad to see everything went well and exceeded your expectations. We love that you felt your stay at our hotel was one of the best experiences that you have had. It was our pleasure to welcome you as our guest. Thank you for staying with us. We hope to have the opportunity to welcome you again the next time you are in the area. Warm Regards, Betsy
great convention location
Just attended a conference over the last week and it was so nice to be able to have everything we needed on site. Walking distance to lots of sightseeing and easy public transit that stops in front of the hotel.
workandplay2023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Dear workandplay2023, Thank you for your excellent rating and feedback. We are so happy to hear that you felt our hotel was a great location for your convention and are so glad everything went well. Thank you for staying with us. We hope to have the opportunity to welcome you again the next time you are in the area. Warm Regards, Betsy
Great Stay
I thoroughly enjoyed my stay (once I learned how to maneuver the elevators; Ha!). The hotel was clean and felt very safe. It was also in walking distance to restaurants, which was great. I didn't like the choice of food at the hotel, but that didn't distract from my stay at all.
lmoore7105,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency New Orleans, responded to this review
Greetings lmoore7105, We appreciate you taking the time to provide feedback on your recent stay at our Hyatt Regency New Orleans. It pleases us to hear you thoroughly enjoyed your stay and mastered maneuvering the elevators. We are glad you felt safe and appreciated how clean and well maintained our hotel was. We are sorry to hear the choice of food at the hotel was not to your liking. It is great you found our location to be convenient and within walking distance to local area restaurants that better suited your liking. We will share your feedback with our management team as we are always looking at ways to better improve. We hope the next time you are in our city we will have the pleasure of welcoming you back. Warm regards, Janet