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Not the regular Hyatt experience
Hotel was dated and in need of an update. There is no room service and the food at the hotel restaurant was sub-par. Looks as if it hasn't been updated in 20 years. I expect much better from Hyatt. I will not return.
M00se1969,
November 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Thank you for sharing your feedback with us. We understand your disappointment and appreciate your honest review. Our aim is to provide a superior stay, and we will address your concerns regarding our condition and dining experience. We hope you reconsider and allow us to exceed your expectations in the future. Best, Team Hyatt Cincinnati
Not Satisfied with Customer Service of Hyatt Regency Cincinnati and World of Hyatt
Unfortunately, my experience was unsatisfactory. I was not satisfied with the customer service provided by the Hyatt Regency Cincinnati or World Hyatt. I requested to not have any membership points added to my final receipt (due to government regulations). I did not reserve the room with a membership number. They were unwilling to remove the membership points from the receipt. Government employees will unlikely stay at Hyatt or affiliate hotels due to the issue.
kenyattachandler,
November 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Keny, We are sorry to hear of any confusion. Please know that your WOH number was attached to the reservation from the beginning. Nevertheless, we encourage you to reach out to us offline if you still have any concerns. Thank you, and we wish you safe and happy travels ahead. Best, Team Hyatt Cincinnati
Great experience
Hotel was perfect for a three day conference. Hotel conveniently located in Downtown Cincinnati within walking distance to many restaurants, Fountain Square, and the stadiums. Highly recommend this hotel for business or leisure.
Tonya B,
November 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Tonya, It was a delight to welcome you to Hyatt Regency Cincinnati and we are thrilled to know we helped make your business conference so enjoyable. Thank you for sharing your lovely review. Whether for business or pleasure, we'd be honored to welcome you back again! Best, Team Hyatt Cincinnati
Beautiful view of the river
View was gorgeous, and most of the room was great, but the bathroom could use a little help. There was hair left over in the drain from the previous guests, which left the drain clogged and not draining. Not what I expected for what I paid. Understandable in a different hotel, just didn't expect it at the Hyatt. Everything else was great.
RWTraveler76,
November 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
We appreciate your feedback and are glad to hear you enjoyed the beautiful river view and most of your room. However, we apologize for the inconvenience you encountered in the bathroom. We understand the importance of cleanliness and are disappointed that we fell short of our usual standards in this regard. Our housekeeping team will address this issue to prevent any future occurrences. We hope you'll consider staying with us again in the future, and we'll strive to provide you with an even better experience. Best, Team Hyatt Cincinnati
Stay away from this hotel
The room was dirty and imagine the bathroom was missing a toothbrush and a toothpaste. They don’t even have dinner service in the room lol. We are in 2023 and they don’t have this service. I had to check in early but they didn’t give me any refund. Please stay away from them. They don’t care about you.
abdullahkoder,
November 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Abdullah, We are very sorry to hear about your experience. Rest assured, we will have our housekeeping team address the issues you shared to avoid this situation in the future. We are committed to positive change and hope to welcome you back for a much more enjoyable visit. Best, Team Hyatt Cincinnati
Not impressed at all, wouldnt recommend
The room was beyond tiny, you had to stand to the side to close the bathroom door. Loud noises from other rooms, sink sprayed water everywhere. Room was meant for children not an adult. I am 5'9 and my husband 6'5. He could use the toilet except with door open due to leg room. Horrible experience
nekeishab2017,
October 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Nekeisha, In reading your review, it is clear the room did not meet your needs, and for that, we are very sorry. Your remarks will be shared with the respective teams, as we are dedicated to continually improving guest satisfaction. Thank you, and we wish you well. Best, Team Hyatt Cincinnati
Lovely hotel
Superb hotel in downtown Cincinnati, with pleasant, spacious and clean rooms. I. I spend one night there and everything was perfect. The she-in process was quick, the staff very welcoming, the room had a beautiful view on the Ohio river and was quiet, comfortable and at the perfect temperature. Absolutely lovely.
baptcourc,
October 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
It was such a pleasure to welcome you to Hyatt Regency Cincinnati! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations, hospitable team, and peaceful atmosphere hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel! Best, Team Hyatt Cincinnati
No Housekeeping
We requested housekeeping for all 5 days with three people in a room. The sheets were clean but had blood stains, housekeeping came once, the trash was never taken, towels were not taken, new towels only left once and we had to call down for more towels. We requested a sheet change once and never received it. Good location but definitely not worth the cost for the service. The bed and pillow were also so hard that we all woke up with back pain.
Explore54817405507,
October 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Thank you for taking the time to let us know about your visit. It is great to hear that you found our location convenient for your needs. We want to ensure our guests' requests for housekeeping are met and will be investigating why this did not happen in your case. We thank you for your feedback and wish you pleasant future travels. Best, Team Hyatt Cincinnati
Expect more from Hyatt
I do not recommend this hotel to others. There was ZERO air flow in the room. Bathroom in room is in need of updating. Shower was not cleaned well. We were given no soap for the bathroom sink. Beds were uncomfortable. I expect more from Hyatt!
Julie M,
October 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Julie, Thank you for taking the time to leave your review. We regret to learn that your stay with us was not perfect. Your feedback is very important, and we will surely use it to address the problems you encountered to ensure they are not repeated. Please reach out to us directly so that we can discuss your experience in more detail. It was a pleasure having you as our guest, and we hope that you will consider giving us another chance in the future. Best, Team Hyatt Cincinnati
Queen Bee Half Marathon Race weekend
I came to Cincinnati to run the Queen Bee Half Marathon & 3000 other women & the Hyatt was recommended to me by 1 of the race directors. It was right across the street from the Expo & a mile from the start of the race. I was pleasantly surprised with an earlier than designated check in & a later check out time due to the race. I was able to leave luggage & car while I went up the street to eat which was very accommodating.
vickiblakeman6,
October 2023
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Vicki, Thank you for choosing to stay with us at Hyatt Regency Cincinnati. It is great that you found our location convenient for your needs and that you were able to get an early check-in and late check-out. We hope the race went well and that you will come back and see us again soon. Best, Team Hyatt Cincinnati