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Royal Treatment
The staff of this hotel is amazing, from the warm, welcoming greeting at check-in to the kind assistance, no matter what you need during your stay. The incredible accessibility for guests with disabilities, the fabulous food, and generally the beauty & immaculate cleanliness & comfort, all make this a truly great hotel to stay at while in Cambridge MA (and the Boston area). Particularly great for families visiting MIT students.
Ragdoll13,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Greetings! Thank you for your heartwarming review of Hyatt Regency Boston / Cambridge! We're overjoyed to hear about your exceptional experience, especially our staff's warm greetings and attentive assistance. It's also great that our accessibility features contributed to your comfortable stay. Your kind words are greatly appreciated, and we look forward to welcoming you back for another delightful visit.
Boston
Overall, they would have to make some changes to the amenities and include parking as a free offer at their hotel. I was shocked the pool was closed, couldn't believe parking was 30.00 a night, mind you we didnt use valet service at all. I was in disbelief that there was no breakfast offered for the 209.00 a night charged. It was a clean place, but the rooms need a little upkeep, as our bathroom ceiling was damaged from the room above.
Hayf24,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Hi there! Thank you for your feedback. It's great to hear our cleanliness met your expectations, but we're concerned about the issues you faced. Your insights on breakfast options and room upkeep are invaluable, guiding our team's efforts to enhance our service. We also appreciate your comments regarding parking and will take them into consideration. Your patronage is greatly appreciated, and we look forward to welcoming you back for a more satisfying experience.
Solid.
Good room layout. Decent vibe in the bar. Good public spaces for meeting friends, and also quiet workspaces. Excellent outdoor porch space, covered, with good seating. Good covered parking. Good location. (not so great restaurant, but you have all of cambridge for restaurants)
B3214JVelena,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Hello, It's so good to hear that you enjoyed our spacious rooms, peaceful atmosphere, central location, and all the comfort and amenities we offer. Thank you for sharing your experience at Hyatt Regency Boston / Cambridge, and please come back soon for an even better time.
Good spot for a conference
The rooms are nice and always spotless as is the rest of the hotel. The staff is really helpful. Food was pretty good in the restaurant but the cafe downstairs was only ok. especially at those prices.
Cate H,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Dear Cate, Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled both were the case for you. It's also great to read you enjoyed a delicious meal in our restaurant. The pleasure was all ours, and we hope to welcome you back in the future.
Great hotel
My room on the 11 floor had a river view, which was lovely in the fall. The location is great, the place was quiet, clean and comfortable. The public spaces were clean and comfortable as well. The hotel is well designed for comfort and wellness
zila w,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Dear Zila, Thank you for taking the time to leave us a perfect rating. We are thrilled to read that you enjoyed our beautiful views from the eleventh floor while appreciating the high standards of comfort, cleanliness, and quietness within your accommodations. It is wonderful to read that you recognized our dedication to comfort and wellness for our guests. We are glad that you had a great stay with us, and we look forward to welcoming you back.
Location is Good if need to be this part of town, But stay few doors down for better service for 1/3 price
Bathroom was clean However there is rust on bathroom door frames (not well maintained). Room was small had(expected for big city) Nothing luxury or memorable in room to dictate the high dollar price tag. Defiantly not as nice as other Hyatt Properties. Had to request room to be cleaned daily otherwise, Hyatt cheaps out on servicing the room. SAD VERY SAD!
111familyman111,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Hello, Thank you for taking a moment to share your experience. Many travelers enjoy our competitive rates, so it is unfortunate that this was not the case for you. We apologize for any oversight you encountered and ask that you let us know right away if there is an aspect of your stay that is less than perfect. Rest assured, we aim to provide exceptional value, and we hope to welcome you again in the future, and we hope to improve your perceptions.
Beautifull room Beautifull hotel
Beautifull room Beautifull hotel friendly staff. i loved that they had full sized bottles of shampoo and conditioner in the shower it was of really good quality as well. The in-hotel bar and lounge were nice as well.
nicolefairytails2023,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Hello Nicole, Thank you for your kind words and for choosing to stay at Hyatt Regency Boston/Cambridge. We're delighted you enjoyed your beautiful room and interactions with our friendly team members. It's also great to know you appreciated some of our thoughtful touches, such as the quality of our shampoo and conditioner. We're pleased you had a positive experience and hope to have the pleasure of hosting you again.
Highly recommend Hyatt Cambridge!
Highly recommend Hyatt Cambridge! Super clean, Staff was great and hotel very conveniently located to Fenway Park. I especially love the autoatic lighting on the floors when you get out of bed plus the digital clock embedded in the bathroom mirror.
ginnybrown91,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Dear Ginny, Thank you for your recommendation of Hyatt Regency Boston/Cambridge. We're delighted to hear that our cleanliness, great staff, and convenient location contributed positively to your experience. It's also fantastic that the automatic lighting and the innovative digital clock in the bathroom mirror stood out to you. Your appreciation of these details is greatly valued, and we look forward to welcoming you back for another enjoyable stay.
Great Hotel
Nice location , price little higher Nice restaurant and great food. Room service is excellent. Need transportation from Airport. Little hard to reach the hotel. Front desk is very helpful and nice customer service .Parking is little expensive. š
samsonjust4u1,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Dear Samson, Thank you for choosing Hyatt Regency Boston / Cambridge! We're glad our location was convenient for your trip and that our friendly staff made you feel welcome. Your suggestions for improvement are appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.
VisitorSTL
Everything good except breakfast . Room was great. Bed was clean. Bathroom great. Staff was excellent. I expected shuttle service from the airport. Location is great and river view from the room. I enjoyed staying at Hyatt
jmchemist,
November 2023
General Manager, General Manager at Hyatt Regency Boston / Cambridge, responded to this review
Hi there! We enjoyed you being our guest at Hyatt Regency Boston / Cambridge. While breakfast wasn't your preference, it's nice to know you appreciated our clean accommodations, excellent service, and ideal location. Thank you for the valuable feedback, and we hope to host you again soon.