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Perfect location
I was really impressed with the Hyatt. For starters, the location was perfect! It was easy to walk to restaurants and attractions. It was right in the middle of all the action. The beach had plenty of space even if you didn’t reserve a chair they were very accommodating and tried to help where they good. Food and drinks were great and the staff was very friendly. The entire resort was spotless! They must have had people cleaning around the clock because the place was always tidy. This includes pool/beach side rest rooms. Taxis and transportation were always readily available. We didn’t have to wait longer than 2 minutes for a ride. The area was safe and I felt respected by both staff and the local community. The casino wasn’t huge but definitely big enough to accommodate the crowd. They had both a family pool and adult only pool which was nice. Pools were also kept very clean. I loved the little coffee shop on the property as well. I overall have nothing negative to say. I recommend the Hyatt to anyone traveling to the area.
Jaydubbs246,
December 2023
Hyatt Regency Resort & Spa - Aruba
Heaven on Earth. If you have not been, highly recommend going and the Hyatt Regency is the best resort on the Island! Every aspect of the facility is excellent. I can assure you that you will not be disappointed and will come away not wanting to leave.
Mike V,
December 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Mike V, What a pleasure to host you here on One Happy Island! We appreciate you sharing your thoughtful feedback with other travelers. We are here to help you disconnect from the world, and we love knowing you were able to relax and rejuvenate during your time here. Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
We love Aruba
I think we picked the perfect hotel in the best part of town. Such a beautiful and clean hotel with an amazing staff! The hundreds of koi fish and the black swan swimming right up to where we ate dinner at one of their restaurants made it extra special.
angela02222023,
December 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Angela02222023, Solo ta briya - the sun is always shining! We are glad our beautiful island, with its fantastic weather, and our wonderful resort, along with our wildlife ambassadors were perfect for your vacation. It was our pleasure hosting you, and we hope to make many more unforgettable memories with you in the future here at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
No power, no water, no wifi
While the property itself and casino are beautiful, the staff and management leave much to be desired. During our stay over Thanksgiving, we experienced multiple hours without power, a day without wifi and several hours where the entire property was without water causing a public health concern. Imagine being in a hotel at capacity with no flushing toilets or working sinks… any where on the property. All this without explanation or communication from management. At the very least to post something in public spaces or leave a voice message on the in-room phones acknowledging the issues and what the remediation plan is or at least there will be further updates to follow as progress continues or issues are identified. Leaving guests in the dark literally and figuratively leaves room for panic, frustration and poor customer service. While it is understandable things happen, the lack of communication or accountability of these incidents is not at all what we would expect from a property of this caliber. We are hoping this experience provides a learning opportunity to better handle incidents like this in the future.
sharon_Good11,
December 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Sharon_Good11, Thank you for the review and for choosing our resort for your visit to Aruba. While we are truly pleased that you enjoyed our beautiful resort and casino, we would like to sincerely apologize for the maintenance concerns you had during your stay, and we apologize if we were not responsive to your needs. Each of our associates is devoted to caring for our guests so they can be their best; therefore, we are very disappointed for not meeting these expectations. We have taken the steps to prevent these concerns from being repeated. We are grateful for your patience during this time. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
Hyatt Regency Aruba
A wonderful resort with Uber friendly and helpful stall. My Room on the 7th floor was nice, clean, and beds very comfortable. My only major complaint during my stay was the pitiful spotty WiFi service throughout the property and especially in my room. If you are a digital nomad, the spotty WiFi is the only reason to pass up on this property.on this property.
Richard S,
December 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Richard S, We love that you felt the Aruba Effect on Our Happy Island! Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. Our associates believe in caring for people so they can be their best! We also value our guests’ constructive feedback, and your comments regarding the internet connection have been shared with our team so we may continue to enhance our guests’ experience. Thank you again for making us your resort destination, and we look forward to welcoming you back on your next visit. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
Aruba Family Vacation
The Hyatt Regency Resort and Casino is an absolutely gorgeous hotel! Spotless from morning till night! Friendliest staff who all go above and beyond to make your stay convenient and unforgettable! We will definitely be back!
sherrybroomfield323,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear sherrybroomfield323, What a pleasure to host you here on One Happy Island! We are thrilled to read about your stay and how much you enjoyed the warm service our staff provided. They believe in caring for our guests so they can be at their best. We are glad you enjoyed your visit and had a delightful experience at our resort. Wandering your way to happiness is what we are all about! Thank you for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
Hyatt Regency
Hotel is very clean Great location near many restaurants and shops. Staff very good. Pools and beach beautiful. Housekeeping did great job room sometime cleaned twice a day. Short trip to airport. Enjoyed our stay
guffya111,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear guffya111, What a pleasure to host you here on One Happy Island! We appreciate you sharing your thoughtful feedback with other travelers. We are absolutely delighted to know that you enjoyed every aspect of your stay with us. We take great pride in providing our guests with clean accommodations, personalized service, and wonderful amenities, and it makes our day reading comments like yours letting us know that we delivered on that service promise. Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
Beautiful Property
Property is wonderful, but it’s time for them to update the mattresses in the rooms. Stayed in a lot of hotels but never had a mattress that hurt my back the way this one did. Also had issues where internet and tv went out one morning for about 4+ hours. The same evening we had no water when we came up from the beach. They said it would be out for a couple of hours so we had to go to dinner without a shower that night.
tntraveler2023,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Tntraveler2023, A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! While we are truly delighted to know that you enjoyed our resort’s beautiful property, we would like to sincerely apologize for any discomfort you experienced due to our beds, as well as for the concerns with the internet, television and water. This has been addressed with our team to ensure that we prevent these concerns from being repeated and reinforce the importance of providing timely service. We look forward to making your next stay a perfect one. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
There’s room for improvement. May be willing to give another try if they make it right.
Power outages, snappy assistant managers, food service was a call for help with little attention paid to guests who weren’t in cabanas. Some of the food was delicious, other lunch options were “eh” . Noisy kids running up and down halls with no supervision. Loud obnoxious “18” year olds drinking in the adult only sections.
drewh12023,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Drewh12023, Thank you for sharing your observations, as we are always striving to improve our guest experience. Providing a relaxing and rejuvenating stay is essential to our team and part of what Aruba is all about. Therefore, please accept our sincere apologies for any power-related concerns that occurred, for any disturbances you experienced due to other guests, and for the level of service that you received from our team. We would love the opportunity to discuss this further with you. At your earliest convenience, can you please reach out to us directly at ARUBA-InTouch1@hyatt.com. We look forward to regaining your trust. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
Smoky room, poor manager response, fight for beach and pool chairs
1) I’ll never go back. Never recommend and tell people to avoid this property. Beach chair and pool chair reservation system was a joke. I had two rooms for 6 people but could only reserve 4 chairs without paying $60-70 more for another set of chairs. Then they would be given away or “sold” by the beach chair people before 9:30 or 10:00 and I’d have to go fight to give them back. Family told me they tipped the staff to get those chairs and My reservation was moved from my confirmed chairs to elsewhere. Crazy. So I’d wake up fighting for chairs I pay for. Great way to start my my morning on vacation. We were so ready to leave this property we almost moved to the Ritz. Several hours without water or electricity and no compensation. Room was such a strong smell of smoke j went and bought a diffuser so we could sleep. No remedy for the smoky room by managers. Will never ever return to a Hyatt property again. Oh beach is not clear and sea weed and boat dock next door stirs up so much sand water is not clear. Stay at ritz if you want a nice experience and beach in Aruba. Stear clear.
chip h,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this review
Dear Chip h, Thank you for choosing us and taking the time to share your review. We are always grateful for comments like yours to help us continuously improve our guest experience, and we are evaluating your concerns as our booking system is continually evolving. We would also like to sincerely apologize for the maintenance concerns that you experienced and any frustrations or inconveniences that this may have caused. This has been shared with the appropriate individuals so that we may better prevent these concerns from being repeated. We would also like the opportunity to discuss this with you further. At your earliest convenience, please reach out to ARUBA-InTouch1@hyatt.com so that we can discuss these concerns further. We hope to have the opportunity to provide you with the stay you deserve whenever you return to our beautiful island. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com