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Great jump off point for Venice stay.  Easy boat travel.  Very quiet and friendly town. Area gives you all the feel of Venice without the pushing crowds.  Waking the sidewalks at anytime is easy to  make way back to hotel without getting lost. 

Loved Murano

Nice place to stay. The hotel is opposite the dock.
The room was comfortable. Close all blinds to keep the room cool. The a/c is not very cooling.
The food in the restaurant was awesome. There is a smaller restaurant also Spritz & Fizz which offers small plates. The trim male server is incredibly sweet, I did not get his name.
The breakfast options were extensive.

Really lovely place. Great staff.

Great location for exploring Venice, Murano & Burano. Lovely hotel with a nice chilled atmosphere and some great spaces for relaxing away from the hustle and bustle of the busy city. Easy transfer from the airport and easy to connect with the rest of the city with a paid travel card. 
Rooms were light, bright and airy. The AC was a bit slow to kick in and the overall responsiveness of the staff were a little slow. Had to ask more than once for room service and even then took some time. The bar service was really friendly - but just not enough of them - with varying opening times because of staff shortages for the three different bar areas and then waiting over 30 mins for a drink was a little poor. When it was good it was great, especially with the live singing in the evening! 

Great hotel and location - let down by not enough staff

We selected the Hyatt Centric Murano Venice based on a previous stay while on a tour of Italy with Trafalgar. We enjoyed our stay then so we decided to stay there again. This time was not good.
The hotel itself is clean and very modern. The cleaning staff did a great job, the restaurant staff were good and for the most part, so were the front desk staff.
Where it went downhill was in our room. We were given two rooms next to each other, with two of us in one room, and an elderly family member in the other. That was good. 
However, when we first entered our room after getting our family member settled in the other we noticed a noticeable difference in temperature (it was very hot). When we tried to adjust the thermostat, we noticed there were no lights at all on the thermostat. We called the front desk and were instructed on how to set the temperature. We explained that there were no lights on the thermostat and decided to wait until the next day as it was very late.
The next day, we called the front desk about the thermostat again, with the same response about how to use the thermostat. We were also told that the system is not an AC delivery system and it would cool off eventually.
The next day, we took pictures of the working thermostat in the other room and our non-working one in our room to the front desk. We were told then that someone would come and work on/fix the issue. When we got back, the room was still hot and the thermostat was still not working. After another call to the front desk, the apologetic staff member sent up an electric fan.
This soured an otherwise great stay in Murano/Venice.

Owner Response

Great Hotel...Bad Room

We stayed at the Hyatt Centric Murano Venice for just one night, to wrap up our honeymoon - but we could’ve stayed a week!  It was such a fantastic experience, and we would 100% stay here again! The staff was helpful, the accommodations were nice, clean and taxi service was nearly priceless! 

Best Stay in the City!

We made a return visit here to celebrate our 25th wedding anniversary. Fascinating building, fantastic location  ear the vaporetto stop (peaceful after the visitors leave!) and an excellent restaurant.

Special celebration holiday

Lovely hotel and service to a point. Clean room, bathroom and great bar staff. Unfortunately, one of the receptionists - Francesca was exceptionally rude and dismissive when I brought to her attention that I had been overcharged during checkout on my last day at the hotel. No apology. Just a very curt 'Make sure you check your bill before you pay in future' Mistakes happen but her attitude and manner in front of other guests was unacceptable. My daughter and I had an exceptional stay apart from Francesca's rude behaviour on our last day. We were caught up in the recent British Airways traffic control issue which resulted in delays and cancelling flights. Our flight was cancelled and we had to find a hotel to stay at in Venice for another night but chose not to stay at the Hyatt Centric in Murano due to how we had been treated by this person earlier. Very disappointed by her demeanor. Eventually, a refund was issued by another member of staff who again, issued no apology but just informed me that my account will be credited in due course. A bit of a shambles! 

Beautiful hotel and stay marred by a single member of staff on the last day of our stay

My husband and I fell in love with this property and the amazing amenities it had to offer. The staff were very nice and always happy to help answer any questions we had. This was the perfect place for us to celebrate our honeymoon.

Great Property! Amazing experience

First, it is necessary to point out the Hyatt Centric Murano is located in Murano and not on the main island of Venice where many of the top tourism sites are located. However, do not let this discourage you from considering this property as Murano is a beautiful island with several glass blowing shops to visit. The water taxi system in Venice is easy to use and taxis are running 24/7 between Murano and the main island. A key point is the water shuttle taxi stop is located right out in front of the hotel property, which was very nice coming and going from the hotel. The hotel is modern in decor, and the restaurant provided one of the best meals I have had in quite some time. The front desk associate took time in the morning to help guide us to points of interest in Venice and how to navigate around the city. The room was nice and had all the essentials we needed. Breakfast each morning was wonderful. This hotel also provides free of charge a water shuttle from the airport to the hotel, which was a beautiful welcoming to us. All in all my wife and I were very pleased in celebrating our anniversary here. Definitely would stay here again in a heartbeat. 

Excellent hotel choice for travelers visiting Venice

Simply amazing experience, hotel was very comfortable, staff excellent and location is perfect. Pick up and drop off from the airport and back was very convenient. We didn’t have breakfast but had dinner and food was amazing.

If this hotel is available,book it!

This Hotel was amazing and so nice, the shuttle from the airport is amazing but make sure you booked it asap so you get your time slot you want. Mondays on the island everything closes early so just make sure you get food early. The island is really nice to walk around and has great shops. You do have to take the water taxi in to Venice but it takes about 10 min. Make sure yo get to Water Taxi card before you trip on your phone. 

Summer of 2023

Great location - close to restaurants and water taxi. - without the cluster that is Venice.  Staff was friendly.  Wednesday Murano is dead - be advised to plan to eat in Venice or at the Hyatt.  Great local artwork around the hotel.

Great venue and staff

It was amazing very clean rooms amazing service great food great staff very helpful would recommend this hotel to friends and family over all amazing also to see the glass in Murano was beautiful hotel very convenient in the middle of everything 

Amazing

This place delivers the whole package, we highly recommend staying away from Venice for a more relaxed atmosphere, However walk straight out the front door and your on a boat into the heart of Venice in 15 minutes. Amazing food, drink, rooms and atmosphere. 

Wife’s 50th

Hotel is handsome, clean, convenient with a good restaurant and coffee shop/bar right on the canal steps from the glass museum, shopping and local restaurants.  With easy access to Venice without the crowds, it makes for a perfect vacation spot.

Modern, convenient, charming

Wonderful stay at this hotel. All the staff we met were friendly, kind and very helpful.  Room was very nice and clean (slippers in drawer under bathroom was basin, with other essentials) housekeeping excellent.  Breakfast has a wide choice of quality fresh items, staff at breakfast all helpful and attentive - no lack of coffee here (if it is cooler you may want a jumper, seems to be a covered semi-outdoors area). If you're lucky there may be entertainment on the terrace at the front entrance (we had a very good guitarist and singer)  a smashing way to spend an early evening enjoying good spritz! Murano Museo Vaporetto stop is right outside front entrance - easiest place for tickets is tobacconist shop about 200m to right of front entrance (cash only for water bus tickets).  Murano is busy during the day with visitors and very quiet in the later evening - super relaxing. Read the hotel website information, I believe the building is an old glass factory, don't expect any spectacular views, but you can expect a very nice hotel with lovely, helpful staff. Can't wait to go back.

Absolute Gem

I have stayed at Hyatt Place Vendome and love this hotel more. It's very clean and beautiful featuring Murano glass artwork. The staff is very friendly and helpful. I would recommend buying a water taxi pass for easy travels between Venice and islands. I cannot recommend this hotel enough and special shout out to Mattia! There's also live music on Wednesday, Friday, and Saturday when we visited. There is a free airport water shuttle too. One of our best hotel stays ever.

Great location and the best Hyatt ever

Great location (very close to the Glass museum). Comfortable beds and A/C (we were there during a heat wave). Excellent staff (they arranged our water taxi back to the airport—included, but we tipped the driver) and they stored our bags before we checked in and after we checked out so we didn’t have to drag them around. Not inexpensive by my standards, but I felt a very good value.

We really enjoyed this hotel!!!

Excellent facility beautiful renovation taxi service was unique. Staff attentive patient and kind. Slept great. Quiet location but accessible to everything will try to come back soon.  Murano is a neat authentic place to visit 

Murano

Very nice property, right next to a water bus stop, food very good in the attached Bistro, staff attentive, room lovely. Just be wary that Murano closes around 7pm, so not much to do or eat after that

Murano Hyatt

This hotel is modern, clean and has excellent food!  They had live music both nights we were there and the breakfast is delicious!
I would definitely stay here again.
You can take a water taxi over or scheduled public water transportation to neighboring islands.

Lovely island and hotel! Great when visiting Venice and the area!

Service you would expect do require additional charges (e.g. Sauna), Boots shuttle only with min. 1 week advance booking, no replies on shorter requests, long waiting time at the reception, etc. I know better von Hyatt Hotels. Also breakfast was not at the level I would have expected

Nice Rooms but Service level not where it should be for that class of hotels

Great communication before we arrived , loved the boat transfer and the friendly captain. 
Hotel check in guy was knowledgeable and spent a long time going through maps with us.  Restaurant was lovely as was breakfast (great choice). Room was perfect, water left each day and a bottle of fizz on arrival to celebrate a special birthday. We were sad to leave this lovely hotel.
The area is quiet at night and closes down very early, it’s much busier in the day .
There is a Co op a few doors down and a spar around 10 minutes walk . Great location  

Perfect

The location of the hotel away from te chaos of the grand canal made this a wonderful location to stay. The hotel was lovely and the staff even better. We both agreed if we came back to Venice this is where we would stay. Jada on reception was just the best - thanks for a great holiday

Excellent hotel on Murano

I brought my 18 yr old daughter on a long awaited trip to Italy for the two of us. We arrived to Hyatt Centric Murano Venice and were immediately pleased with the private luxury boat ride from the airport, warm welcoming check in process and our amazing room with a view of the canals. Breathtaking! Our accommodations were clean, comfortable and attention to detail was excellent. We were welcomed with a personal note and chilled bottle of champagne. What a way to begin our Italian experience! Our concierge recommended a lovely glass shop a few minutes walk from the hotel where we were given a complementary tour of the classic Murano glass blowing by an extremely talented artisan. Strolling the quant streets of Milano, having a delicious lunch on the canal, and shopping in the many stores we were greeted warmly by gracious Italians (no pushy salespeople to be found). Ending our first day with another delicious meal on the banks of the canal and back to the Hyatt for a beautiful restful nights sleep in the cozy comfortable bed was serene. 
I highly recommend visiting the Hyatt Centric Murano on your visit to Venice. It is a lovely, quiet escape from the bustle of Venice and just a short, easy boat ride away!

Mother/Daughter trip to Italy

Hotel was responsive with directions to hotel by water boat. Breakfast was absolutely fantastic. Staff were friendly and helpful. Hotel rim was nice but was very hot which made for an uncomfortable night sleeping. 

Murano Island’s restaurants and shops closed by 7 pm which made for a boring evening. I don’t recommend staying on Murano Island. 

Last night in Venice

Really enjoyed our stay at Hyatt Centric Murano. Wonderful position, staff were so helpful going above and beyond our expectations and the room absolutely lovely. The boat ride in from the airport set the tone for a wonderful experience.  Very highly recommended and would love to return!

Wonderful stay

Nice hotel very conveniently located near a water bus station.  The hotel is modern and clean.  One thing I wasn't happy about is the fact that the 'free airport shuttle' wasn't available at 8am to take us to our 11am flight and we had to take a water bus and pay ~$40 euros for 4 of us to get to the airport.  They were able to pick us up at the airport upon arrival later in the day but weren't available for the dropoff, unfortunately.  

Very nice and clean hotel located close to water bus station

Hotel is in a quiet location. The water bus stop is right outside the door so it is easy to hop on and ride 10 or 15 minutes over to Venice. The hotel’s water transport from and to the airport (if available and scheduled) makes this the perfect spot to stay in the Venice area. Great front desk staff that answered all of my questions and accommodated all of requests. Would stay here again.  

Excellent Quiet Location

water faucet hard to use, cover charge despite dinner and dessert.  Thankful for complementary bottle of champagne for 50th Anniv.
Staff were a mixture of caring and indifferent. Overall we appreciated our stay but hope the hotell will listen to feedbak.

Good with some bad

All amenities, very clean comfortable, courteous staff, good breakfast to start day, great location- peaceful yet 1 ferry ride to mainland of Venice, many small affordable cafes close by for lunch. Will definitely recommend. We took a room with a view of canal... worth it

Great choice

Overall a great stay at a modern, clean hotel. We stayed during hot weather and the room would not cool down. The reception staff were less than helpful to address the issue and we were provided a fan rather than a room change, it was a hot few nights but the ambiance and location made up for it. We would stay here again (if guaranteed a working cooling system) instead of on the main island of Venice. The boat shuttles were extremely convenient and Murano was a great escape from the crowds of Venice. Breakfast was basic but satisfactory. 

Beautiful modern hotel

On amazing place to stay. Conveniently located within minutes from Venice found it to be a great location to get away in the evenings and enjoy a little piece of quiet. The staff was very helpful and I felt as if I were at home.

Amazing place to stay!!

Rooms are okay, dining is terrible, service is terrible. With the right management it could have been a better stay. We never felt welcomed there. I’ve stayed at Hyatt many time but I would not stay there again. 

Not your normal Hyatt experience

Great hotel, but is a little far from the main attractions in Venice. Costs 25 euro/person for water bus for 24hrs. Restaurants in area close quite early! Overall nice hotel but location is inconvenient

Good stay

Lovely hotel 
Staff were very helpful
Would definitely go back again for a short break
Lovely touch by getting a bottle of champagne in our room on arrival 
Loved all the murano glass displayed in the hotel

Holiday

Clean hotel, lovely Nuxe toiletries, spacious rooms, good option at breakfast (would’ve been perfect if the vegetarian and meat options were not in the same pan and I think the hotel should make this change) and great location with Murano Museo platform literally in front of the hotel! 

Lovely hotel and staff

Great place to stay , clean rooms and professional staff . Close to the shops and restaurants. Ferry is located right outside the hotel and option for private water taxi is available . Only critique would be the staff should help the tourist with a fair price for water taxi , since getting to the hotel was 70 euros and coming back we were quoted 90 but charged 110 . Same amount of people/luggage/ pick up and drop off location. 

Great location

A lovely hotel on a beautiful island, but there are limited options for dining in the evening as the hotel often books out the restaurant to private functions (2/3 nights we were there!) and the restaurant staff were so rude and inattentive that we left on the one occasion we dis get in. With very few evening dining options on the island, be prepared to have to dine in Venice in the evening. Reception staff were very helpful and the room was large and clean.

Let down by their restaurant

The rooms were very large with amazing showers.  Typically showers in Italy are very small. The beds were quite comfortable.  The only downfall was the room overlooked the courtyard and people were very noisy at 11 (23:00) pm at night when we were trying to sleep.  I would definitely stay here again.  It was nice to be away from the hustle and bustle of Venice.  Very peaceful and relaxing.  The water bus goes right in front of the hotel too!

Extremely comfortable & exceptional breakfast!

Staff at the check in counter were good and their service mostly exceeded my expectations. Enjoyed the restaurant for breakfast and dinner. Clean room. I would stay again. Though this hotel is far from tourist attractions. 

Clean room, good value

Perfect, peaceful location with great service and easy access to water bus. Staff was friendly and really helpful. Great location for rest. Away from the hustle of Venice Murano is a beautiful quiet place with beautiful glass shops. 

Quiet get away from Venice

The location is jus off the main Murano canal.  The complimentary water taxi from the airport takes you literally 10 steps from the hotel. Staff are extremely helpful and polite.  I’d highly recommend this hotel. 

Wonderful location on Murano Island

Overall stay was really good. 
We looked straight out onto a brick wall so that was the’view’!!
The shower for us ( both in our latter years) was dangerous. 
Cannot book a breakfast even though the restaurant was half empty!!

Recent Weekend Stay

Easy access to Venice and Marco Polo Airport and the staff was extremely helpful with all our travel needs. They even recommended some local restaurants that were amazing! Bar service was great, Stan was helpful in offering suggestions for local wines. Make sure to go see him in the bar! Hotel is located right in front of the water taxi station so to and from Venice was easy and there is a supermarket less than a block away.

Great Hotel

Attractive and very clean hotel with great customer service.  Convenient location steps from vaporetto stop.  Excellent breakfast buffet, plus lovely outdoor cafe.  Recommended for any visit to Venuce area.

Great hotel

Originally didn’t realize this hotel was not on the main island of Venice.   This proved to not be an issue at all given the hotel’s proximity to the water bus, which was ratepayers from the hotel door.  One drawback was difficulty finding restaurants for dinner.  

Great find in Murano- away from the crowds in Venice

Hotel may seem a little more expensive than you may want to spend, but when you factor in the free water taxi service to and from the airport and the amazing buffet breakfast, it is really great value for your money. The service from the front desk was awesome, so accommodating and the hotel was quiet and comfortable. Highly recommend staying here. 

Great hotel and services

Excellent, Breakfast is rich with many varieties, My wife and I were satisfied. The personnel did take care of us, any question was responded promptly and to my room. It is convenient everything was close by, We sat outside after hours very friendly environment. 

Murano Venice

Lovely modern hotel on a quiet island making it a perfect escape from the busy mainland. The barman was so knowledgeable and helped us plan an amazing day out in Venice off the beaten track. Just let down by lack of air conditioning when it was 24 degrees 

Amazing hotel on a lovely island

Hyatt is in a great location. Transfer to the Hyatt by the hotel shuttle boat from airport was super. Staff were excellent and the breakfast one of the best I have ever experienced. Only issue was room was very hot.

Great visit love Murano

The Hyatt is a perfect property for visiting Venice.  Hop on the ferry boat right outside the hotel.  The customer service is top notch.  Murano is much less crowded than Venice and has great restaurants too.

Stay in Murano

Great hotel with very responsive and kind staff. 
The room is spacious and nicely furnished.
Shuttle from and to the airport is super helpful. 
Water bus station in front of the hotel. You can get to Venice in 15 minutes.
The food in Osteria restaurant was ok.                                                                                                                 

Perfect place to saty while visiting Venice

We were in room 145 and the walk through the corridor from the lift was not pleasant at all. The foul sewage smell all the way to our room door was horrendous. Tap in our bathroom was broken (super stiff to use, not what you expect with a hansgrohe tap). I did report to a tall gentleman at front desk and nothing was done about it to be honest. I did not say anything further as I did not want it to spoil my wedding anniversary as it was reported once and that should be enough for something to be done about it. The other major issue in our room was the fact some landscaping work was going on literally down beneath our opening door to the courtyard/restaurant view. Every morning from 8am the hammer banging, stone cutter noise was also not welcome as it was spoiling our relaxation element on waking up in Murano to constant building noise. I did not say anything as I had already reported the smell and tap issue and nothing was done, so I left it as I did not want it to spoil our trip. Common sense should prevail here, why put us in a room right next to this work?

Majority of staff were brilliant, hotel is lovely and modern, limited services and menu.

Great hotel on Murano.

Murano is a lovely island with good transport links to Venice and surrounding Islands. The Hyatt Centric Murano Venice hotel is perfectly placed to visit the other Islands by water bus. The island offers plenty of things to do from shopping, eating and of course visiting glass foundries.

Good position

Overall it is ok. reception staffs are helpful and very informative. Location is spot on. it is easy to find and people around this place are very helpful. We are happy to stay in this hotel and sure. I will recommend this place to others

Murano experience

Had a wonderful time. Beautiful hotel, clean and upscale. All staff was friendly and helpful. Easy to get around water taxi stops right at front door. The hotel environment as well as the island quiet and relaxing would absolute go back to the hotel and the island. 

A great place to stay.

Lovely hotel, very friendly staff and hotel very clean.
Breakfast was lovely so much to choose from, we ate in the restaurant on our first  night and was disappointed with the food then so maybe wouldn’t recommend eating in there. Overall can’t complain 

Lovely Hotel

The staff was great.  They provided assistance when we needed it, however, to pay for a hotel which had the stench of sewer water is not something I would do if I had know.  The stench was unbearable.      k 

Sewer stench in the Hallway

Had a great stay. It’s an excellent location. Murano is less congested than Venice but the water taxi stops right in front of the hotel so traveling to Venice is easy. The staff was very friendly and helpful.

Beautiful location and friendly staff

I stayed with my husband for the purpose of traveling, and I was worried because it was an area called Murano, but it was a very good hotel. We were able to pick up from the airport and take a water bus to the main island right in front.
If I go to Venice next time, I think I will stay here again.

Good

Lovely setting and amazing quality of care. From reception, room and recommendations of wine the care was above and beyond. I have already told loads to visit and it was only yesterday I was there myself 🙂

You must stay here...

The staff is extremely friendly and helpful with whatever you may need. They all went above and beyond to make sure my family and I were comfortable. Irene, at the front desk, is simply marvelous. Additionally, the rooms are clean and refreshing. 

THE BEST

Great stay in a perfect location. Nice and quiet away from the main island. Food is brilliant and the staff are always there to help out. Big clean rooms with excellent facilities. Cannot fault the Hyatt and will be planning a return. Oh and don’t forget to book the airport shuttle for a real movie star experience.

A fantastic long weekend.

I just came back from staying 2 nights in the Hyatt Murano with my family ( wife and 2 kids). We really enjoyed the space and how quiet everything felt in Murano. The airport shuttle made the whole difference during our stay. For the kids it was a very exciting way to reach the property and for the adults it just took the stress away from dealing with the bags.
We found decent dinning options in the island.
I would definitely go back.

Family Stay

We enjoyed our stay at Hyatt Centric
Murano Venice. Rooms were clean and comfortable. Our coffee bar was replenished, towels were folded and bed was made daily. Have no fear if you stay here.  The staff was friendly and helpful. The dining and bar was great as well. Irene was an especially welcoming person. She talked to us in conversation and was helpful when we had questions.

Honeymoon was Amazing

Amazing stay at Hyatt Centric and a fantastic trip. Hotel spotless, lovely room, great location, busy trip but peaceful and relaxing stay. There was so much variety at breakfast and the Bar man was awesome, so kind and friendly and kept the drinks flowing. Would highly recommend and definitely go back 

Amazing hotel, great location

We had an amazing time at the Hyatt Centric Murano.  I had been to Venice over a half dozen times, but never to Murano and the other islands (Burano, Torcello, etc.)  About 6,000 local Murano Venetian residents make this location feel extra special with great restaurants, and one can hear the Venetian language (objectively/academically not a dialect).  The hotel is located 20 minutes from central Venice on the vaporetto water bus, and it is super frequent.  The hotel is located in a former glass warehouse, has character and atmosphere.  The room was spacious and beautifully decorated. The hallways are a little dark (intentional design decision), the on-site bars and restaurants are great.  Dev, the bartender is great.  We met a local 90 year old local named Elena who is a regular at the cafe lounge, and she even sang to us since she and her husband used to be gondoliers.  I would definitely go back.  

Excellent Location with Hyper Local Neighborhood Authenticity, & Excellent Staff Service & Atmosphere

Murano is a wonderful place to get away from the hustle and bustle of Venice.  The Hyatt was a welcome change of pace. It was relaxing to stay here. The breakfast buffet had a wide variety of foods and definitely a bargain at 22 euros.  Also, having a bar open at night was enjoyable.  Would come back for sure!

First Rate Hotel Stay

We stayed for 3 nights at the end of February. The Murano location was perfect: not too many people, many great shops and restaurants, and easy access to the main island. We had a beautiful room overlooking the canal and the staff was exceptional! They helped with transportation (getting us a water taxi to the airport at 3:15am for an early flight out), recommendations on restaurants and clubs, and custom drinks in the bar. Our bartender Stan made the evenings a delight. Thank you for a great visit!

Quiet Location with Incredible Staff and Bartenders!

Location: The hotel is right in front of a ferry stop at Murano, very convenient to travel to nearby islands and Venice.
May consider getting the ACTV unlimited ride pass.
There is also a supermarket nearby.

The hotel is very modern, clean and well maintained. The suites are amazing, especially with the front view of the canal. 

Most important of all, it's the helpfulness of the staff that made our 2 night stay an unforgettable and memorable one. Thank you again Francesca for accommodating our request!

Amazing Suites and Staff

It is new, modern yet artistic, and clean hotel in Venice. Despite the location is not in the main island of Venice but the water-transport station is right in front of the hotel. It makes convenient to travel.

New and clean hotel in Venice

We went to Venice during what I believe was the off season to enjoy a small weekend. The duplex room was spacious, but very dirty. My wife noticed pee stains on the bowl, that we ignored the first day as we were very tired and expected it to be cleaned the day after, unfortunately it was not... We also booked the duplex as a 3 person stay just to be provided 1 towel, we requested two more but when they "cleaned" they removed them and replaced it with just 1 towel again.

The heater was broken and did not go below 24C which felt so much hotter in the second floor of the room, which is where you sleep.

The room carpet was very dirty with small and noticeable pieces of rocks all over it, to be polite I didn't address these issues but did request to get my stay shortened and was told that after check-in there is nothing that they can do and I will have to pay for a whole stay; I had to ask her if she can at least give me free breakfast as I was leaving the day after, to which she agreed but only was willing to give one day of breakfast. I left the morning after as I did not want to stay another day in the dirty room.

Dirty Room

We had a lovely stay at the Hyatt, staff were extremely attentive and helpful. The location was ideal for us as a family travelling with 4 kids and elderly relative. There is a water bus stop outside the hotel- and it a short transfer to the airport. We would highly recommend the hotel, location and staff

Fantastic family friendly hotel

The hotel had great facilities and was of a unique design in a former glass factory. Staff were excellent esp the Sommelier Stanislav in the Osteriva restaurant, he provided great suggestions regarding the food and wine - the food was exceptionally well presented and absolutely delicious - try the Meatballs and the Ravioli with scampi, fresh mushrooms, bisque and an authentic Tiramisu.
The reception staff were extremely helpful and always smiled.
The hotel provides a complimentary transfer by private launch to and from the airport which was impressive.
The Murano Museo vaporetto (water bus) is right outside the hotel and provides an efficient and enjoyable journey over to Venice or the other islands. The travel element added to the enjoyment of our stay.
I cannot speak too highly of the hotel itself and the staff - it was a wonderful 4 night stay and will most certainly visit and stay again.

Superb hotel, location and staff

Had a recent 3 night stay and I have to say this is the perfect place to stay if you  are visiting Venice and would also like a little bit of peace and tranquility away from the hustle of the main island. The hotel is perfect in every way.

Peace, Tranquility and Venice

Lovely staff, clean and beautiful hotel, great location once you have figured out the boats and times into the centre . So you have to plan a little more to schedule your day, but can access everywhere in 20-30 mins! And in the heart of Murano glass making area.

Fantastic as always!

We had a wonderful stay at the Hyatt Centric Murano. The island is great and nice to walk around. You can get fast over to Venice and back, the connections are super, just a bit expensive. 
The staff is very friendly and helpful, the breakfast really delicious and the hotel very clean. 

Great hotel on Murano Island

Perfect and convenient location - it has a vaporetto station right in front and it is a few minute walk to Mazzega Glass Factory. It even has a 3rd generation glass jewelry shop right beside it, Tomassi.

Book in this hotel and nowhere else

We stayed here recently and the hotel and staff were exceptionally helpful . The hotel was perfect . Thank you for all your help and especially Francesca she went above and beyond for our stay . Thank you we will return . 

Birthday celebration

We had booked pre pandemic so we had to wait 3 years to stay it was wonderful a 5 star hotel in an absolutely fabulous location murano so picturesque and relaxing hotel was a warming modern graceful place to stay 

5 stars

Nice room. Comfy large bed  quiet so slept well.  Water bus over to Venice right outside. Breakfast excellent. Staff pleasant and helpful would stay again and recommend without hesitation. Shuttle from airport in private water taxi was great

Excellent A+++++++

Great modern hotel with easy connections to Venice (the vaparetto stops right outside the hotel and has a frequent service to Venice). It is a great alternative to staying in the main city with the hustle and bustle of crowds. There is a good buffet breakfast to set you up for the day and the staff are very welcoming and helpful. Also, the free speedboat connection between the hotel and the airport is something you should try to take advantage of if your flight doesn't land/leave too late in the day. 

Great place to stay away from the hustle of Venice

I went for my boyfriend birthday, the staff were fantastic, I asked for a cake for midnight at the last minute and they provided it right away. I really liked the hotel, it's a pity that at this time of the year it's raining a lot in Murano and the day we arrived was a Friday, we didn't have anywhere to have dinner outside the hotel because everything was closed and, quite honestly, the food wasn't the best. My risotto came raw ( they call it al dente ) but they didn't charge me, so in general they were super attentive. I would go back for sure . 

Wonderful

From the hotel pick up at the airport, check in, the room and the breakfast, I couldn't fault my stay.  All the staff were extremely friendly, helpful and welcoming; they went above and beyond.  Bed was very comfortable and guaranteed an excellent night's sleep.  Rooms were large and well appointed.  Added bonus was having the water bus stop directly outside the hotel.  Travelling was a breeze!  I've stayed in Venice a number of times but this is by far the best experience that I've ever had.  Looking forward to booking a return visit next year.

Superb Hotel in a Fantastic Location

While this hotel is located in Murano and not Venice proper, it is part of the water taxi system and fairly convenient to get to Venice. On the plus side, it is a modern hotel with all the amenities, which are pretty much non existent in Venice, and the property is very quiet so you can get a great night's sleep. 

Great Option for Venice Hotel

Tucked away from busy Venice and the crowds.  
Modern facilities, friendly and helpful staffs. Clean facility, great restaurant. Definitely Highly recommended.
Will definitely visit again when next in Italy 

Great facility

Very clean and modern hotel. Very close to public transport to Venice and the airport. Free shuttle to hotel was amazing and staff were incredibly friendly and helpful with everything. Would recommend to stay here

Excellent hotel

The hotel is perfectly located to enjoy the Venice way of life, away from the center crowded places. 
Our room (Junior Suite) was great, the modern and intimate design of the hotel is very attractive and the whole experience is just perfect. 
After a long visit day, it’s just pure pleasure to take the boat, disembark at Murano Museo Vaporetto stop and be in our room just 2 minutes later.
Although we unfortunately missed the private shuttle service at our arrival from the airport due to a small delay of the plane, it was great to enjoy this service at the end of our stay.

A great place for a first discovery of Venice

We stayed at this hotel for three nights while visiting Venice.  It's a lovely, newer property.  The rooms are spacious and clean.  The included breakfast was varied and delicious.  There is a vaporetto stop right in front of the hotel, making it easy to connect with the main islands of Venice.  It's a lovely hotel!

Lovely stay

We loved our stay at the Hyatt Centric in Murano--the location was more convenient than we expected, especially with the beautiful ferry to the airport on a classic wood-paneled boat, and the interior space of the hotel was relaxing, plush, and very comfortable. It was a place to relax and recharge after hectic times at the Biennale and meeting friends. Usually we've stayed on the main island when coming to Venice, but we will stay at the Hyatt Centric on Murano in times to come!

Beautiful, serene, and surprisingly convenient!

Gorgeous modern hotel in great location near water bus stop. Great coordination with airport transportation. Friendly English speaking staff. One staff member helped us make travel arrangements on the phone with our next destination. Another helped with luggage and water bus arrangements. Friendly breakfast staff and wonderful hot  breakfast overall. Will return. Treated wonderfully as World of Hyatt Globalist members. Thank you!

Excellent location, property and breakfast

On November 6 - 7, 2022, my wife and I stayed at the Hyatt Centric Murano Hotel after completing a cruise on Norwegian Cruise Line. We were met by the hotel's shuttle boat outside the airport (VCE) and taken directly to the hotel dock which is out front of the hotel. As we arrived before check-in, our luggage was stored for us. After taking a walk around Murano, our room was ready and our luggage had already been taken to our room. We found the room to be spacious, clean and comfortable with a very nice bath room having a walk-in shower. The hotel is equipped with two elevators. As our reservation included breakfast, we found the buffet type offerings to be very nice with multiple choices for a beverage. It should be mentioned that a public water taxi stop is immediately out front of the hotel entrance (Museo) for transport to other stops in Venice.

November 2022 Stay at Hyatt Centric Murano

Great hotel - Attentive staff - Tastefully designed hotel in a former industrial building on Murano - Location next to the Murano Glas Museum - Wonderful with private boat transfer from and to the airport - Easy boat connection to main islands of Venice - All in all an excellent experience - Many thanks : )

This fabulous Hyatt is on the serene Island of Murano away from the over crowded Venice by a short boat taxi. They have a great restaurant for dinner and breakfast, as well as a lovely cafe on the water. They have a lovely glass collection and glass details throughout the property. The hotels design facilitates privacy and utility. The staff is 1st class and they help you navigate your travels and activities. They even assisted me with the forwarding of some personal effects left in my room. Perhaps my favorite part was being transported from and to Marco Polo Airport by Hyatt's private boat. this courtesy water shuttle made me feel like a jet setter!

The best place to stay while visiting Venice if you want to relax and feel like a VIP!

The hotel is located in Murano but thanks to vaporetto (stop located just outside the hotel) one can easily visit proper Venice at any given time.
The hotel is great. The quality of breakfast--superb. The selection of the food offered--enormous. 

Great location and even greater breakfast

Perfect location on Murano, close to everything.  Very professional and friendly staff, always there to assist and help you. Comfortable and clean rooms. Great breakfast each morning. This hotel is just a wonderful place to stay. 

Our stay at the Hyatt Centric Murano Venice

Room location was terrible. A so called King bed was nothing but two beds pushed together. no Air conditioner and night staff solution was a fan. A/C was great in the hall and lobby. should have slept in the hall or lobby couch

Location was excellent. food was good. water taxi to the Airport was great 