ReviewsMasthead

Reviews

TripAdvisor

ReviewsFilters

ReviewCardsList

Entry hall is nice, friendly receptionist, no wait time. Wireless worked well and I could work from there. Ironing shirts was easy. I booked a room for one person and its size was sufficient. Storage of luggage after check out was for free. I would come again. 

Really centric and a nice roof top bar

Very clean and comfortable hotel in Mid-town.  Enjoyed walking to NY Public Library and Korean BBQ for dinner.  We were able to leave our luggage early.  Paid parking just down the street.  Easy to get in and out!

Owner Response

Great Location

My wife and I were stranded for 48hours due to the weather after arriving at JFK.  We found this hotel through the Hyatt app and had a fabulous 2-day extension to our vacation.  The location was ideal.  It is close to everything, but on a relatively quiet side street.  The restaurant was very good, and the lounge/bar on the 22nd floor gave an outstanding view of the Empire State Building.

A gem in mid-town Manhattan

We were delighted with the location as it was very central in a quiet area. Our room with two Queens was clean and quite roomy.  Zero noise from inside or outside the building meant a great night's sleep.  The roof top bar was an unexpectedly nice place with a good ambiance.  And the staff there and at the front counter were excellent.

Excellent location, great stay

This place keeps getting better and better. The team here always makes me feel like its home. The area is perfect, and it has a boutique hotel type of feel. I would highly recommend staying here on your next nyc trip.

Consistently Amazing

Loved the convenient location, fun furnishings and knowledgable staff. Quiet, too, and breakfast (for Globalist members) served in the restaurant versus a club. Above and beyond. Highly recommended! PS Unlike other NYC Hyatts, there's no resort fee added daily!

Intimate hotel with generous room size and attentive staff

I cannot say enough about all of the staff we encountered at the Hyatt Centric 5th Ave but would especially like to call attention to Jackie at the front desk.  She was so in tune with the needs of our family and in particular, our special needs son.  She was a God send!  The housekeeping staff were attentive and added a special touch of tucking in my boys' plushies in the bed when they were made! And while a separate entity, the A to Z rooftop lounge staff were so welcoming to our young boys, even making lemonade from "scratch" at the boys' request.  We will most assuredly be back and highly recommend this hotel to any family looking to stay in midtown Manhattan!

Outstanding from beginning to end!

What makes this hotel exceptional is it staff and service. Great location in midtown. Room was clean with very comfortable bedding. A to Z rooftop bar was perfect after a long day of sightseeing. A quick thank you to hotel general manager Anthony Damiano for quickly addressing HVAC issue. HVAC stayed on 24/7 with no air flow. I would definitely recommend Hyatt Centric 39th and 5th. 

Hyatt Centric 39th and 5th

Much larger rooms than expected in midtown NY.  Super comfy king bed.  High quality linens and pillows. Modern spacious bathroom.  Even had a large upholstered arm chair with ottoman - rare in Manhattan. Wood (or wood tile?) floors. Black out shades. Remarkably quiet on the 17th floor.  Plenty of AC outlets and USB ports everywhere.  Well-designed desk.  Hanging space and high quality glass door mini-fridge.  Housekeeping every day.  Huge flatscreen TV (maybe 65 inches) with a generous channel selection.  Perfect midtown location on E. 39th Street.  CVS open late around the corner.  My new go to midtown hotel.

Wonderful guest rooms

This is a great hotel near Times Square.  The rooms are on the small side but are very quiet which made for restful sleeping. The staff was very professional and responded quickly to a couple of requests that we made.

Quiet Retreat Near Times Square

I was in town attending my father's funeral, and chose this hotel because of an Amex Offer for Hyatt Centric and because the location was perfectly positioned in the city for my plans.  My Hyatt elite benefits were recognized at check-in, I got the military veteran rate, and the WoH app worked flawlessly for the stay.  The hotel is a 10-minute walk from Times Square and the Empire State Building, is nestled near all of the major subway lines running throughout New York City, and yet is a classy, quiet spot in a very vibrant area.  I had a serious problem initially during my stay which was promptly and professionally dealt with personally by the general manager (Anthony D.) and director of operations (Greg) to my complete satisfaction.  

The hotel is in very good condition, is tastefully decorated in a colorful, yet subdued motif, the rooftop observation deck has a great view of the Empire State building, and this stay increased my affinity for the Hyatt Centric brand's emphasis on location.  Just like the Centric Montrêal, it's very close to what you want to see, and getting around NYC on the subway is a cinch.  It caters to millennials without being crass and party-like...more like a classy business casual hotel.  A button-up shirt and slacks, no tie.

This stay made a difficult time much easier for me, I was treated very well overall, and I highly recommend the hotel.

Classy, well-positioned in midtown Manhattan

Hotel was convenient to Grand central and suited our travel plans. Staff was fantastic from checkin through checkout. Our room was a corner suite and very comfortable.  Rooftop was a pleasant surprise and a great intimate space to have a quiet drink and food. 

Great hotel and staff

Perfectly located in mid-town, Hyatt Centric is lovely and understated.  Fairly large room for NYC, friendly and unobtrusive. The bonus is a rooftop bar with a stunning view of the Empire State Building. Also, surprisingly quiet.

A gem of a smaller hotel

Entire hotel and restaurant staff were superb, even during a very hectic time.  Every opportunity I have to come to NYC, my go to destination is Hyatt Centric Midtown NYC.  Really appreciate the welcoming nature of the entire staff!

Best Hotel Experience in Midtown!!

Best hotel experience I've had i years (and I'm a 100+ nights a year in hotels, guy).  Staff was excellent.  Everyone I came in contact with greeted me with a smile, a "hello" and a "how is your stay going?" Manager in Lobby saying hi to guests- when was last time that happened to you- right?

Fantastic Stay!!

Our stay at the Hyatt Midtown was amazing.  Hotel staff provided excellent customer service, the hotel is kept in optimal conditions.  The rooms are very modern with plenty of room for a couple. The beds are super comfy and the whole vive in the hotel was just excellent. 
Shout outs to Arlene at the main reception, she took care of us like no other.  Can't wait to be back.

Excellent time at Hyatt Midtown

Anthony went out of his way to make sure our stay was good for us. The location is perfect in the city. Very safe, great walking distance to all the good things to see. Will only stay here when visiting Manhattan. 

Will be back!

I stayed at this Hyatt in June of 2023. It was really easy to get to from Grand Central. The front desk staff were very helpful. The room was small and didn’t have a great view but was easy to get to, quiet, and had everything I needed. If there were 4 people it might be a snug fit bit for the price it was great. I had seen some negative reviews and really not sure why. Location is excellent as well. 

Perfect for the vacationing traveler

Great overall location and hotel with a nice roof top to enjoy with friends. Rooms were very stylish and felt like a boutique hotel experience. Roof top has a view of the empire state building which was a bonus!

1st Time at this location

Location, location, location! Hotel was clean, modern, and well maintained. Room was nice with a great view of the city. Staff was friendly and helpful. Rooftop bar was nice with a great view of the city.


NYC Hyatt @ 5th and 39th

Overall excellent experience. Left with the notion of coming back to this hotel again. From the moment I walked into the hotel I was greeted professionally and I felt valued. The hotel was clean and the room was nice as well as clean. I would recommend this hotel to friends and family. 

Excellent choice of accommodations

Great location with easy access to Times Square, Broadway, Grand Central and other tourist hotspots, but far enough away for a little quiet.  It’s a newer hotel, which means there’s plenty of places to plug in your tech. 

Close to Time Square but far enough away avoid the crowds and the crazy.

The hotel was very clean and centrally located.  The staff helped our family of 5 get rooms together.  They provided a late checkout and helped arrange a car to the airport.  It was a wonderful stay, and I would recommend the hotel to others.

Wonderful Service

Ok, my bad, I booked the wrong hyatt centric. We had stayed at 45th st before-friendly staff, great location for theatre, nice view from big window. 
The hotel at 5th and 39th is awful- beaten up, no view, not particularly convenient. A/C very loud when it turned on. Staff not responsive. Not cheap either. Couldnt wait to leave

Small, dark room with no view

This hotel is unassuming in looks, but big on customer service! Andrea at the front desk is dazzling and super charming! As are all the front desk staff. The team was vey quick to offer answers to questions and even go above and beyond for the extra touch. Thank you! 

Great service!

We had a great experience staying at this hotel. Very clean and quiet. Convenient location to many NY attractions such as Time Square, Madison Square Garden. The staff was very friendly and professional.  Highly recommend. 

Clean and charming hotel

The rooms were a bit small but welcome to NYC.  The room was spotless and had everything I needed.  Even free water!  Woohoo!  The staff were extremely friendly and helpful.  The fitness center is good with cardio machines and weights.  The location of the hotel was amazing.  short walk to Bryant park which was our breakfast place each morning.  Also a short walk to Times Square.  I loved being near Times Square but not in it.  Definitely recommend this hotel.  

Amazing Hotel and Location

When the air condition in the room wasn’t working, the staff was more than accommodating to fix the situation, without making us feel like an inconvenience. They orchestrated a room switch in the middle of the night and set us up for the next day while we were out for our event.  

Excellent staff

This is a well-kept hotel with pleasant staff in a great central location. I stayed for a week for work and I was very comfortable. There are plentiful restaurants in the area and I enjoyed ending the day at the on-site bar. 

Very Pleasant and Serviceable Hotel

I have been staying at this hotel off and on for over 6 months. Staff are friendly and facilities are great. Good location as Bryant Park is right around the corner and Ramerinos makes I very good complimentary breakfast as part of your stay as a Globalist so if you travel frequently definitely worth stopping in 

Another Great Stay

I am grateful to have found this gem of a place.  Everyone is committed to your stay being fantastic.  It's lovely to be addressed by your name even when you return even after a long while.  The location is excellent.

Home away from home.

I work in midtown Manhattan and stayed here after a late dinner. Hotel is newer. Rooms are clean and efficient. The staff were some of the nicest, most professional team I have met. Check in was easy. The manager was personally greeting guests the next morning in the lobby.
 I observed the night staff engaging 4 out of town visitors on the best things to see in NY and also sending a bottle of prosecco to them to enjoy. Kudos to this team

Good location, newer hotel and professional service

We've stayed at several Hyatt properties in NYC and really like the Centric Midtown for both quality of the hotel and the convenience of the location. Rooms are comfortable and quiet, staff is both welcoming and helpful, and location is convenient to transit, restaurants and venues. The on-site restaurant and rooftop lounge are both good options if you don't feel like exploring the wonderful options in the surrounding blocks or broader NYC. 

Great hotel in convenient location

The hotel is conveniently located in midtown. It’s small footprint and focus on service put it above the other hotels in the area. The team went out of their way to make sure I was taken care of and the breakfast service was exceptional. 

Great hotel in a great location

Customer service was exceptional! The receptionists and the managers helped me solve my problem (a mix-up with my reservation). Location is great. Walking distance within everything. Thank you for making my stay pleasant. 

Excellent customer service!

Hotel is in a great location.   Walking distance to many great places in Midtown.  Rooms are small, but that is expected for the area.  Although small the room was clean and accommodated all of our needs.  The staff, especially Janette and Anthony, were exceptional.  

10 out of 10 would stay Again!

We were so excited when we walked into the room and saw all the surprises they had for my daughter’s birthday! They put rose petals on the bed, and even gave her snacks and a balloon! I want to thank the staff at this location, they truly went above and beyond to make my daughter feel special! I appreciate it greatly

Above and Beyond

Perfect room, nice gym, great location. Very near some great restaurants and subway. Highly recommend this hotel. Great coffee shops near by. Also close to the park. Cant beat the location and access to everything. 

Hyatt stay

I was in NYC for an event. Hyatt Centric was in an ideal location for my meeting, room was very clean and front desk team was friendly. I will stay again. I was surprised by how quiet the room was (I was on 21st floor)

Nice stay

Great location and it’s fairly close to the subway and major attractions, making sightseeing convenient. Surrounding area is safe as well. Rooms are not exactly soundproof and it might affect light sleepers like myself. Bed is large and comfortable 

Great stay

Entire experience was excellent: from checkin, cleanliness of room, and excellent food at the restaurant. This was my fourth time to stay at the Hyatt Centric and I will definitely stay there my next trip to NYC.

Stay at Hyatt Centric NYC

Staying at this hotel for a short vacation with my wife. The location is amazing and the staff very nice, helpful, and welcoming. Definitely is a place I would love to stay again when visiting New York.

Hyatt Centric

It was a nice stay, we were close to the central station to connect fast everywhere, 5th av right in the corner with public library and Brian’s park just in 2 minutes. Rooms were comfortable (has king bed! Not easy to find in NYC), nice and clean. The restaurant inside the hotel, Ramerino, has amazing food. The staff so helpful and friendly. We had a wonderful stay!

Close to everything, nice rooms and staffs!

Amazing experience at this hotel. Very comfortable beds and clean rooms. The service is very fast and on time. The front desk is very welcoming and helpful with their information to the guests.
Breakfast was phenomenal the food was really good and also the staff was amazing.

Amazing time at the Hyatt centric midtown.

I was impressed with the staff and service.
Location is amazing. Price is reasonable. They let me do a late check out and also were really helpful to keep my luggage few hours before my check in. 
Nice and clean for the money.   

Better than expectation

The Hyatt was clean and comfortable and was within walking distance to all the major attractions downtown!  We loved their rooftop area that showcases The Empire State Building and the lovely NYC skyline at night!  The rates are average for NYC and the service is top notch and friendly.  I highly recommend a stay here!  The rooms are clean and comfortable as well! 

Great place to see NYC at a good price!

Restaurant was cold, we had to wear coats and food and coffee were not hot. They had one small space heater by one table near back of restaurant and services was subpar at best. For over $140 for 4 people to eat omelets and toast, the food should have been better as well as the space we ate in. 

Hotel was clean but breakfast less than expected

Safe and well-lit area. Rooms are comfortable and have more space than a standard NYC hotel room (not just a bed between 2 walls). High quality hair dryer. Turn down service and tidying up every night. 

Clean and good location

I love this hotel for its impeccable staff who always strive to go above and beyond to ensure guests' comfort/needs are met with a smile. It is increasingly hard to find such exemplary service in this day and age, when even the most basic requests at other hotels are met with grudging mediocrity.
The interiors and rooms are clean and inviting. The mattresses are comfortable and do not have the uncomfortable dip from hundreds of previous visitors. The clean aesthetic carries on to the restaurant, which serves superb food that is fairly priced - no gauging. 
Speaking of gauging, for the past four years or so, most NYC hotels (even the substandard ones) have added a “resort fee,” -- $25 to $70 daily, on top of the listed room rate. Guests are often surprised when checking in because they only become aware of it upon check-in. It's absolutely obscene! Hyatt has never charged guests this additional fee -- ever.
The Hyatt Centric is relatively new and I've returned three times in the last year. I anticipate many more stays in the future.

Hyatt Centric: Exceptional in every way, and does NOT gauge NYC guests a daily “resort fee”

New York is a limitless array of entertainment and world class restaurants. Hyatt Centric midtown is perfectly located from broadway, time square and Madison Square gardens. The exterior of the building is modern glass while the interior is colourful and trendy. The beauty of this hotel is location. The beds are comfortable and shower is great. The staff is professional and friendly. Shannon at the front desk has great advice and a warm, greeting smile every time you enter the lobby. I highly recommend the Hyatt Centric Midtown. 

Amazing weekend in NYC

We loved this place for its convenient location to shows, sightseeing and shopping. We come to NYC every year and this will be where we stay from now on. Its new, great service, comfy beds. Recommend the rooms facing the interior. So quiet - great night sleep.  Great service, clean and comfy. Cant wait to come back

Amazing location, new hotel, ideal place to stay

This has been the worst hotel experience I have ever had. To be honest I cannot understand how Hyatt can have a hotel in NY with that lack of client services. The employees are very disrespectful and without any education (lot of times their answers were "Yeah" - with a "I don't care about that...." tone, without even looking at us and repeating the same several times. They even hanged the phone up when my wife call to ask for them to clean the room.
The first night (December 23rd) there were lot of noise coming from other room (through the ventilation system assume). We went to sleep at 10pm and after trying to sleep without success, at 3am I went to talk with the person at the reception. I told him that I could not sleep and I wanted him to do something. The security guard (that was there too) told me that the noise was coming from 17th floor (I was on the 18th floor) and that somebody already made a complaint about them. The person in charge of the reception told me that they already asked the customers to stop making noise and they will ask again. I return to my room and at 5am I had to go again to the hotel reception to complaint about the same noises (several persons laughing and shouting loudly). The hotel employee told me that they already asked them to stop making noise. I asked him to call the police or to do something about that. He said he couldn't do anything. 
I asked him to give another room to sleep. He asked me "Now?". I replied "Yes, now. I want to sleep". He told me to return to my room that he will bring me another key for another room. Around 15/30 minutes later he brought me another key of another room. I cannot believe it was me (the client) who has ask for a clear solution (too late because I hadn't sleep in almost all night).
The other problem was that few days they did not clean the room (basic change of towels and made the bed) even if we requested that.
On Monday (Dec 26th) we left the hotel at around 11am and when we return around 5pm we found that the room wasn't cleaned at all. We called to request that to clean the room. One person (a man that was at the reception) talked with my wife and he hanged up (after saying "Yeah"...a couple of times) without giving her a clear answer. My wife called again and a woman asked her was the name of the housekeeper that was assigned to clean our room. My wife told her that we didn't know that and that was something they are supposed to know that. The same issue happened other days.

WORST HOTEL EXPERIENCE IN NY

Christmas visit just your ordinary run of the mill hotel nothing stood out about it,a bit more glamorous on the website wouldn’t put anybody off staying there best thing about it was location but wouldn’t recommend it either as I a bit pricey for what it is .!!

Conor Ryan

It’s only 6-7mins walk to grand central station which is make it easy to go anywhere. Super close to Bryant park. Time square, central park, empire, and many other tourist spots are walkable from this hotel. The room is kinda dark but it’s pretty spacious for NY hotel size. The service is amazing. They allowed us to check in earlier and willing to hold out luggage when we check out. Water is not complimentary unless you are Hyatt elite.

Great location and good service

Absolutely loved this location and the front desk staff! Will return in a couple of months! Very helpful and accommodating. Love the decor. Housekeeping made sure the room was disinfected and cleaned! 

Great location & value

My families stay here was tremendous. The staff was so accommodating and welcoming! I felt right at home especially after a long day of traveling! The room was well thought out and the space was well utilized especially for NY! The location is premier as it’s only a hop and skip from the NYC Public Library, Bryant Park, shopping on 5th Ave, and Times Square/Herald’s Square. However, it’s nicely tucked away that noise isn’t a problem. This will be my new go to spot. Hyatt Centric got this one right!! 

This is the PLACE to stay 💗

Took our daughter to NY for Christmas.  Picked this hotel based off of reviews stating how close the hotel was located to things we wanted to see and how friendly and helpful the staff was.  While the first part was true, sadly the latter was not.  We arrived a little early (3:30) and they stated our room was not ready.  We asked if it would be ready at 4pm, our scheduled check-in. They stated no and said they had no idea when it would be ready, but they would call.  We had to pull out items we needed in the hotel lobby and leave our bags.  We went and ate and walked around.  They never called.  When we went back and we had to go up to the front desk three different times before we finally gained access to our room.  We also tried to get drinks from the rooftop bar located in hotel.  Was unable to drink inside because of some type of private event.  Said we could sit outside (in December mind you). We ordered drinks, bartender stated he couldn’t make change.  The bartender was very rude to us throughout this whole transaction so we decided to leave.  We would not stay at this location again or recommend.

Christmas trip

My Wife and I travelled to NYC for her Birthday to see some shows and to renew our relationship with the City. We have typically stayed at a Hyatt hotel when travelling both in Canada and various US Cities. The location of the Hyatt Centric on 38th was perfect, as we walked every day from mid town north to the Guggenheim, and south to Soho. Ideal location. The service was terrific as always, Ramarino restaurant was top of the charts,( and Sammy V is a gem!). All in all we were happy to stay. Rooms are a bit simple, but serve their purpose very well. Happy to stay again. 

Manhattan long weekend.

We had an awesome time during our stay. An awesome hotel that was in an excellent location making everything within walking distance for the most part. Our kids loved the location. Food and everything really close by as well

Great location for family with kids

This hotel is better than expected. Clean, up to date, friendly staff. The rooms are a little small and was tight for 3 people. The location and service from the staff outweigh the size of the rooms in my opinion! The rooftop bar is amazing as well as the the restaurant in the hotel. Shout out to Etma (Emma) in the rooftop bar. We made a point to go up there every night just to talk with her, grab a drink and take in the amazing views. A quick walk to Bryant Park, Times Square, 5th Ave shopping, tons of restaurants near by, you really can’t go wrong with this hotel! 

Great location!

We traveled to NYC with two children, ages 8 and 5, the week of Thanksgiving. This hotel was perfect for us. We felt close to everything, yet far enough way that we didn't feel crowded and overwhelmed by Midtown. Anything we needed was steps away, yet we felt like we were on a quiet street. Within the hotel walls we were happy as well. The staff were friendly and accommodating. The room was spotless and laid out perfectly, so that it was functional for the size. We had a two queen city view room, and we felt it was really comfortable and quiet. Finally, the price was right!

Perfect hotel for a family visiting NYC

Spent a wonderful weekend in the city to see a broadway show with my Mom and two aunts. The location of the Hyatt was perfect to walk to from Grand Central Station. Close to many sights including the New York Public Library which we visited. The beds were extremely comfortable & the shower was a luxurious treat! The view from the rooftop bar & outside terrace was lovely. What a beautiful hotel! The staff was extremely helpful & attentive. Eveline was a standout! We look forward to staying here again for our next NYC visit! 

NYC Weekend Away

The staff at the hotel are amazing and can help you with anything you need. Anthony the manger is phenomenal. Shannon at reception is such a nice person, every-time I would come back to the hotel or leave we would have a lengthy conversation about my day in the city. 10/10 would stay here again and will be staying with them again in the near future. 

Fantastic staff and hotel

Hyatt Centric Midtown was centrally located in Manhattan, with great coffee shops and breakfast nearby.  I recommend Gregory's for a good cup of coffee.  We did not get breakfast at the hotel, as it was too expensive.  Our room was clean, modern and quiet.  Very kind and helpful staff as well! 

Great Midtown experience!

Stayed for one night, room was bigger than expected and staff was friendly. My light was broken in my room, but staff fixed it immediately and were very helpful about it. Overall great experience and would stay again.

Great staff

We had a great stay. The hotel location is perfect. Round the corner from beautiful Bryant park and the NY Public Library. We took a short stroll to the 34street ferry and sailed over to dumbo in no time which I thoroughly recommend. Most things are walkable from here. We had really good sized, well equipped room with a very comfortable bed. The addition of somewhere to hang a towel of robe would be handy. All staff were wonderful and attentive. Arlene in particular gave us great service. It was my first trip to NY from the UK and I hope to stay at the Hyatt midtown 5th Av on my next trip. 

Love this hotel!

Good location.  Rooms and bathroom were clean and fresh and room staff kept up well.  Very good Italian restaurant on site as well as breakfast.  Staff for both were excellent.  Roof top bar was closed which was a bit disappointing.

Excellent hotel mid town Manhattan

Location is fine, property is average, i would a different Hyatt property next time. The room was small, dark, sparse, no closet, seems like the Hyatt was trying to cut corners every strep of the way when it comes to the room.

Not upt to Hyatt Standard

great location, decent stay for the price point, did not like the color of the rooms, too dark and not airy enough, would not stay in this hotel again without a paint lift, staff was friendly, restaurant was below par

decent room, decent price, great staff

...we'd definitely give this hotel another try simply based on the great customer service offered by Greg, the assistant GM, Chantell, Arlene and all the wonderful employees we encountered during our stay. That is the reason we gave it 4 stars. As a Globalist, we had been upgraded to a suite and the room itself was extremely clean and comfortable enough from a size standpoint, except we had a problem with the air conditioning, which made for 2 very uncomfortable evenings.  The other concern was the lighting, which is inadequate, especially considering the dark green color scheme and the eclectic design.  But, the hotel was very quiet for NYC, the bed was comfortable, the shower pressure was excellent and breakfast in the restaurant was delicious.  Plus, you can't beat the location and the price for midtown Manhattan. All reason's why we'd give this hotel another try and recommend to our friends and family (assuming the air conditioning problem we encountered was an anomaly and not the norm since I don't see this issue in other reviews).   

We had Some Problems, but....

It’s a great location and a nicely appointed hotel with some unusual (but good) lighting features in the rooms. Of course it’s small — it’s a NYC hotel — but the rooms make the best use of the space and they don’t feel small. Didn’t try the restaurant or café but they smelled good. Fitness room was perfectly acceptable— nothing special but it did the job. Very friendly staff. 

Charming little hotel

From the minute I arrived, the staff at the Hyatt Centric Midtown 5th Avenue New York were wonderful -- friendly, helpful, professional.  The location is both completely central to midtown Manhattan and easy to get to all parts of the city.  And although right in the most convenient location it was not noisy.  The restaurant I don't think served breakfast but there are plenty of coffee, breakfast, lunch and dinner places in every direction (although NYC prices).

Great Location, Amazing Staff

Great hotel.  Love the HYATT Centrics, but this one is well done.  Great service, clean rooms, perfect location, and, the restaurant and bar are just over the top - food, service, value, and atmosphere!!!  All sooo good!!! 

Great service, clean efficient rooms and a restaurant/bar that feels like walking into a dream!!!!

Room was super clean. We were on 17th floor. There is no view from room though it was higher-floor. Staff were friendly and helpful. Small room for the price, but I guess that is expected in New York. Overall it was a stress free stay for us.

Super clean room and friendly staff

Staff is out going and very friendly! From the time we arrived till the time we checked out, we all felt very welcomed! Rooms are very clean, very comfortable and well thought of, love the design. 
You can tell every detail matters! Loved our stay and would definitely go back! Thank-you for making it so wonderful!

Very nice hotel & amazing location!

Very good location. Friendly staff. Property was clean and comfortable but very basic. I would suppose about in line with the price. Rooms were small and had a few technical issues while staying there.

Decent but not great

Very much enjoyed our stay at the Hyatt Centric! 

The staff was all super friendly, including responding to a few custom requests. 
Our room was nice and clean. Fast elevators that weren't busy.  AC worked well. Modern shower. Blackout curtains kept the room dark. 

Great location too near Bryant Park, as we had easy access to many Subway lines. 
One thing to note is the hotel barely has any lobby (only a small sitting area). This fact had no impact on our stay but I suppose some others may value having more of a lobby for lounging. 

Very Nice Stay!

I Really enjoyed this boutique hotel. It was very comfortable and modern. Couldn't ask for a better location for visiting both downtown and uptown. I had an amazing view. 

Heads up that there's no signage on the door, so it can be tricky to find if you don't see the name on front of the hotel

Super hotel, amazing location, appropriate pricing

Convenient location to all of the popular touristy sites including Times Square; friendly and professional staff; spacious and clean guest rooms compared to other NYC hotels (with a fridge); definitely worth a return stay during our next trip. 

Weekend getaway

The hotel is in an excellent location, within walking distance of all the major attractions. 

Some of the front desk staff were ok (but some were less than helpful). However, we received OUTSTANDING service from Shannon Owens and his manager Gregory Velo - both of these gentlemen made our stay so much more comfortable and enjoyable, and we cannot thank them enough! 

We would recommend staying at this hotel for the excellent service provided by Shannon and Greg, and for the great location. 

Great hotel, great location, great night front desk staff

The location is perfect! Right in the middle of Midtown next to Bryant Park. The staff is extremely nice and will help you with whatever it is you need. They were very welcoming to our kids too. Rooms were always clean with great showers and comfortable beds. 

Great Location and Staff

Just completed our 4th stay at the Hyatt Centric Midtown 5th Ave New York. Each time, we have had a great experience! Staff is very friendly, efficient, accommodating. Rooms are well appointed, comfortable and designed to maximize available space. Midtown location allows for so many dining options - from casual to upscale. All in all, a great choice for a NYC stay.... just cannot wait for the Rooftop Bar to open up!

Another GREAT experience

The staff was so friendly and personable. Rooms were very clean, well kept and modern.  Located close to Penn Station and Times Square and everything you want to see , but off the main strip to be nice and quiet too. Housekeeping was so helpful and kept the room clean and stocked. Bed was super comfy.

Very Clean, Super Friendly staff

We stayed here with a group of friends and family in for a wedding. Location was brilliant. So central for restaurants and shows and we walked to high line also ( if you like walking). 
Rooms were small but comfortable and clean. 

Few days in New York

The location was ideal for touring NYC, dining out and attending plays on Broadway.
The rooms are modern fresh and updated with the latest energy efficient lights. Infact, my wife particularly liked the automatic floor lights located on the base of the beds.
Most importantly, the staff was friendly and helpful. 

New York City Visit

The hotel staff was very friendly. The room and bathroom was very clean. The hotel location is great. Very close to Bryant Park and nearby restaurants. So far my favorite hotel in midtown. Highly recommended!!

Pleasant Stay

My last trip to the hotel left quite a bit to be desired in terms of the customer service. I reached out to the GM prior to this trip, shared my concerns, many of which he was aware of and had already corrected. He assured me that this visit would be very different and he was absolutely right, as you can see by my rating. The only thing I would ask them to consider (which they are) is to allow Globalists access to the entire breakfast menu, and to work out a system where meals and drinks can be charged to the room. However, the team from front desk, to housekeeping, to the restaurant, were all amazing! And the location is perfect.

A Redemption visit

The room was great, spacious, modern and clean. We really appreciated the modern and udated room, it makes for a comfortable sleep after a long day exploring the city. The price was reasonable, considering the room, and location in midtown NYC. Staff was corteous and helpful. 

Clean, comfortable and convenient stay

Overall a good hotel option in a great location. Rooms are nicely appointed and spacious, but the one I was assigned on the second floor had very little natural light reaching it and the wifi performance was poor. However, this is a better than average hotel by NYC “affordable” standards and I would not hesitate to select this hotel again if the rate is under $250. 

Very good for the price

Hotel was nice, clean and convenient.  Staff were very friendly and helpful.  Everything is a short walk or cab ride away, allows a break from the noise of times square hotels without being too far away.

Great hotel

If you want to stay in an upscale hostel ok but if not don’t stay here. From the narrow hall ways to get to your room , to the tight accommodations it was an utter  disappointment . No we’re to put your luggage, you have to request ice, room service comes at 9am and the list goes on

Disappointed,

The hotel is located in a prime location close to time square,
Central Park and some excellent restaurants. The customer service here was outstanding. The staff was always willing to help and constantly asked about our experience throughout the stay. The breakfast was terrific. The hotel was clean. The staff is presentable and professional. Thank you all for a wonderful visit.
 

Exceptional customer service and the perfect location. Very safe!

This is a nice, clean and convenient hotel. Really new and exceeded expectations. Room was nice size with great amenities. Nothing Beats the Hyatt Bed and Pillows. Staff was nice and I enjoyed the quiet atmosphere. 

Great Place!

Pros: The location is fantastic. I loved waking up in the morning and being a few minutes stroll from Bryant Park with of the food/coffee options nearby, as well a super short walking distance to the New York Public Library and shopping on 5th avenue. The room and bathroom were immaculate. Everything was modern, new, and pristine, and the beds were comfortable. I booked a double room and had 2 queen beds and quite a large room by NYC standards.

The con: The street noise was unbearable. No one in my room slept. We were on the 8th floor, overlooking 39th street, and we heard the sirens, the traffic, the garbage/recycling, dumpsters being dropped that sounded like bombs going off, two men fighting in the street, etc. There was zero soundproofing. The beds were very comfortable and I really wish we could have gotten some sleep but I felt like we were trying to sleep in the middle of the street it was so loud. 

Would I stay here again? Absolutely, IF and only if I could get a room on a higher floor and on the other side of the building where hopefully it is a little quieter. 

Beautiful, Clean Room with only one con

Hyatt Centric Midtown 5th Ave is our hotel of choice when we are in NYC for business. It's centrally located and the rooms are spacious (for Manhattan standards), they are clean and comfortable. The entire staff is courteous and acclimating when possible.

Up to the Brand Standard

Pros: Clean,with new linen and towels, ample of soap and shampoo, quiet at night, free wifi.
Cons: procey ($500/night) , small room, no free breakfast and parking. No free water bottles in the room. No other aminities such as swimming pool, Spa, parking garage.

A good hotel near Time Square

Very clean, well organized, very functional hotel. Excellent staff. Great gym. Lots of quick food nearby. The staff brought a glass to my room in 2 minutes, delivered takeout to my room - it's the little things that count when you're on the road. Definitely recommend for a business traveler. Rooms are small but it's NYC. Wasn't disappointed about that. 

Great, Functional Hotel in a Convenient Area

We were really happy with our stay here. The staff were friendly and efficient. The room was a decent size (especially by NYC standards). It's a very new hotel, but not sterile. The location is very convenient--good for tourist visits and likely to be convenient for business travelers. The rates, for a Manhattan hotel, were reasonable. NOTE: The bed was incredibly comfortable. Maybe that's just me--I realize "comfortable" is subjective--but I wished I could have taken the bed home with me. (I couldn't).