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On-site management should reconsider working in the hospitality industry especially in a heavily visited city. We experienced consistent issues during our stay and were often left puzzled by the rude, ill-mannered, combative and impolite onsite manager. This experience was atypical of experiences we’ve had at other Hyatt properties and this is disheartening given the beauty and charm of the French Quarter and the broader city of New Orleans. 

To the executive management team, tighten your hiring and promotions policies. These type of folks should not, under any circumstance, be elevated to this level of leadership without a strong approach to customer service and a people first orientation.  

FYI- the bellman were charming, friendly, and always helpful. 

Owner Response

Awful On-site Management

Overall, the Hyatt Centric is a great place to stay!  The establishment is positive, energetic and aim to ensure that your needs are taken care of when first walk through their doors.  The establishment is well clean and quality of service is impeccable and the location of the hotel is in great walking distance of Bourbon Street. 

Cordy Gras

The receptionist,security, and pretty much all the staff at Hyatt French Quarter are the best. The hotel was clean. The atmosphere was excellent. I was within walking distance of everywhere I wanted to go! 

Hyatt French Quarter is the best

Overall the hotel was nice and our room was quiet. We had a double petite suite, so it was enough room but didn’t look like the pictures. 

Our room had a security lock that wasn’t functioning. It took 4 days for them to fix it to where we could lock it without getting locked in. Yes, we were Locke sun our room and could not get out at several points and had to have the door forcefully broken into from the hallway. If there was an emergency we would not have been able to get out. This issue took 4 days to fix. Front desk staff and managers, just kept telling us to call maintenance and even when maintenance told them they couldn’t fix it and told them to switch our room. They just told them to figure something out. 
Apparently door locks are an issue at this hotel since one maintenance guy was fixing  another door when he heard me struggling with the door one of the nights. 

Safety issue not addressed

Thank you to all the staff at the Hyatt Centric for making us feel at home. Especially Mrs Ellie at the reception, for her kindness and professionalism at all times, and also for assisting us on the tours, which were excellent.

A FAMILY VACATION

Property very good and location excellent , front desk staff very good but concierge was not very helpful unless you were booking a package that was going to benefit him. Rooms were clean and comfortable.

Holiday

I know folks have mentioned noisy areas but our inside room was clean, quiet and a wonderful change from the noise in New Orleans. The bed was extremely comfortable and the staff was professional and accommodating. We loved our stay here!

Wonderful place with quiet rooms.

Good location, very nice interior, modern rooms.  Housekeeping needs to pay better attention.  2 conditioners/no shampoo in several rooms (coworkers mentioned it).  I called the front desk for shampoo; it never showed up.  

Pretty hotel, service lacks

Wasn't sure what to expect of New Orleans but this hotel is perfectly situated for either the nightlife or just a central base. Staff were very friendly and accommodating. Rooms were of a good size with daily cleaning. Would recommend to anyone.

Great hotel

Our experience at the Hyatt was amazing. We used the Hyatt as our daughters wedding venue. Everything was perfect and no detail left behind. Denise and the front staff are incredible. We were treated with exceptional hospitality and our rooms were more than we expected, with phenomenal views of all the action of Canal St. our location was unbeatable and the food options the Hotel offered were more than satisfying. We will return and highly recommend you stay. 

Our experience at the Hyatt was unforgettable. Our daughter used this hotel as her Venue. Everything was top notch. Our

Location in French Quarter didn’t seem safe to us.  Streets seedy and hard to maneuver by someone using a cane.  We were there for two birthdays, and our breakfasts were complimentary, which was nice…. Man helping with directions and suggestions very personable & helpful.  Thought it was unconsciousable to charge $3 for a bottle of water in the room….unless you were a high status Hyatt member. 

Not a good choice for us…over 80

Hotel provided a safe environment, was given a accessible room that came with all necessary provisions if needed. Also like that the room had access to the courtyard/pool wish the weather wasn't so cool the area was very well kept

Solo senior traveler

Staff and Service were awesome! Rooms were very clean and comfortable! This was my first time visiting New Orleans and this hotel was the perfect spot to access all of the excitement that New Orleans has to offer!

Amazing Experience

Terrible restaurant and breakfast.  Even the Southern specialties were bad - like wet biscuits!   Lunch was no better and the bar had an extremely limited menu that wasn't worth eating. The coffee was the only thing worth ordering.  Sad to see in NOLA

Nice hotel but eat elsewhere

We enjoyed our stay. It was a great location for the places we were going for our nephew's wedding. One block off Bourbon. The staff was very helpful when we asked questions. The rooms were cleaned each day. We had a great time. My only complaint is that because it's a block off Bourbon it can be loud at night. Not the hotel's fault. 

Perfect Location just off Bourbon Street

Me and my beautiful Bride had our Honeymoon in New Orleans, and we will be back! The staff at The Hyatt Centric in the French Quarter was amazing!!! Princetta and Tracy were simply AMAZING! We can’t wait for a return visit.We truly felt special!

In Love in NOLA❤️

A less than premium stay at a premium price.  Staff were nice to us but conditions and or of our rooms were necessitated 2 moves.  Never had to do anything like this (move twice) ever before in my life. 

60th birthday stay

It’s very clean. The staff was friendly and professional.  The bar made some very good mojitos. The class of people that stay in that type of hotel was expected, friendly and civilized. I would definitely stay again, mostly because I felt safe the entire time there. 

Great location

This hotel far surpassed my expectations. All the staff were very friendly, seemed to love their jobs and worked as a team, nothing was too much trouble for any of them during our stay. Our room was spotless and comfortable. The hotel is located just a few minutes walk from Bourbon St and about 20 mins walk from Frenchmen St so is ideal for exploring the French Quarter.

Fabulous hotel, great location

Our stay was amazing. From the time we arrived we felt welcomed. My daughter's wedding was hosted at the Hyatt Centric and the staff was amazing. The food for the reception was exceptional. We were treated like family.

Great Stay

Great room nice and spacious! Nice environment. There is water in the room and who doesn't want that! But it will cost you $3 a bottle. I did not like this about the hotel especially since the drink machine on my floor was out of commission for the entire time I stayed at the hotel (4 nights). I was surprised they had charged me! Also a limited menu at the "Bar" area. I would have appreciated a bigger selection and room service. Other than that - I enjoyed this hotel.

Great Rooms but it will cost you if you're thirsty.

Stayed at this hotel for a week before our cruise. Great location to Bourbon Street and staff were all amazing. Rooms were clean and kept tidy throughout our visit. Lounge area was great spot to have a good drink and just relax. 

Vacation

Lovely clean and spacious rooms. Stones throw from everything , breakfast good choice ,great value ,staff very friendly ans helpful , our room had huge.windows light and airey.  Hotel spotlessly clean ,

Beautiful hotel

This is a great hotel at the front of the French and convenient to all entertainment around New Orleans. Everything you need is walking distance, plenty of food, local shops, and entertainment for all the family.

Great Hotel

I was in Rm 419 which was right on the Canal Street side and it was very loud all night. Could not get a restful sleep. Ice machine near my room did not work. Told them about it twice. Nothing. Lady who took my order at the small downstairs cafe was not paying attention and gave me wrong item.  

Poor experience

This is the second time I have stayed at this property and both times I got a balcony room. The first time was absolutely phenomenal! From the front desk, to housekeeping to the bar staff! Everyone was prompt and sweet. This time however, was not an enjoyable as the last. Someone broke some personal property in the room and AND we were exposed to mold located in the bathroom. We informed the front desk and was informed that a manager would reach out but we have been checked out for over 48 hours and have still not heard anything regarding next steps. While I enjoy the proximity of the hotel and the customer service of those who did help - its no fun when things do start to go wrong and no one wants to reach out to fix the issue. They mentioned adding 500 points to my account which I appreciate, it's just not enough to compensate having my health exposed and my personal belongings broken. Definitely not the quality of service I would expect from a "four star hotel" or for the price I paid for the room.

Yay and Nay

Located  in the French Quarter, Hyatt Centric was a very nice place to stay. Easy walk to the trolley on Canal Street. We had both the sit down breakfast and express breakfast. Sit down was better, as express breakfast managed to mess up my order. Our room was nice and clean and more spacious than I expected. I would stay here again. Hyatt never disappoints us.

Very nice stay.

If you pick a balcony room it’s shared with a the room next door and it’s not mentioned anywhere in booking.  When calling back to checking on additional charges.  We were told that  we received drink vouchers and discounts on tours. We never received any drink vouchers and tours cost the same if we have booked them ourselves online.

Hyatt Centric French Quarter

The staff at Hyatt here is the best and was very helpful during our stay.  Great location, walking distance to everything the French Quarter has to offer, food drink, shopping, family outings, etc.  Rooms, grounds, lobby, area for eating were all very spaces and clean.  I would highly recommended staying here.

Great stay.  Excellent Hyatt location in the French Quarter .

All around great customer service throughout my stay.  Valet, check-in experience, concierge, housekeeping and restaurant staff are phenomenal.  My experience with each entity of the hotel will certainly make me consider another visit at this particular property.  

Great choice!

We have stayed here plenty of times. This past trip was not good. Hotel has definitely gone downhill in terms of customer service. They were not friendly or helpful. I do not recommend staying here. So many other beautiful and central hotels in the area. We will not be back 

Do not recommend. Staff was not responsive or helpful. We have been Hyatt members for many years and never have had

Overall, great stay and an awesome location. You're litterally 1.5 blocks away from Burbon street and and 3 blocks from Canal street where you can go to other fabuolus restaunts, shopping, or the trolley. 

The manager was a little rude but she pulled it together when she realized my mom and I were guests. Free yoga on Saturday mornings and a cute DJ session in the early evening was nice. Shout out to Mr Jabari and the valet team! They assisted with all the directions I needed. Great place to stay. Close to everything in that specific area. 

They were a lil stingy with the pillows but the rooms were nice and shout out to housekeeping. If you can get a room with a balcony do it! I prefer on the side that doesn't have the pool (less noise) 

No good the fact that your $25 a day incidental, the overall experience of my stay was no what was expected would not recommend this hotel to anyone will post on social media I give this hotel a two star rating and restaurant was overpriced pool was disgusting staff was nice and friendly housekeeping friendly and nice also very helpful 


Nightmare at the hyatt

The Southern hospitality is real here. We loved everything this hotel offered: food, pool service, customer service, location and decor. We completely enjoyed our stay and cannot wait to return. Location is on Bourbon but far enough down the "strip" where noise level isn't an issue. Special thank you to Ms Ellie and Jabari for going above and beyond for us and making this trip so special.

Wonderful stay in New Orleans

The hotel is right at the end of Bourbon street and on Canal so easily walkable to everything yet very quiet and peaceful.   Easy to access in Uber and there was covered valet with plenty of space to drop off comfortably.  The rooms are large and the beds are very comfortable.  Management was friendly and helpful, recognized customers and gave it a personal touch.  The pool area is nice with comfortable loungers and shade, a bar with food and cocktails.  The cafe downstairs for coffee and light breakfast and lobby bar was nice, food was good and service friendly.

In the room there was kind of an old smell and we had a man's shirt left in the room and housekeeping came early morning the first day and the late check out wasnt updated in the computer which is why I didnt give it 5 stars.  These wouldnt stop me from staying there again if the price was good as the location is ideal but I wouldnt pay a premium because it is amazing for the area.

Everything was perfect during our hotel stay, we had a fabulous time and the hotel was great. Fab rooms, fab service, fab location.  My friend and I absolutely loved it, it finished our holiday in just the right way

Fabulous Hyatt Centric in New Orleans

Very convenient Location in French Quarter! The staff was very responsive, and the amenities were up to speed. It's an short walk to any of the attractions in the Quatrer. I recommend staying here when visiting!

Great Location & Freindlt Staff

Okay hotel but the added destination fee was a joke. For the price paid to have that fee added at check in with no information as to what it entailed. No benefit what so ever. Staff had no idea what it was nor why it was being added.

Be careful of the destination fees added on!

Great location, hotel and amenities. The only thing I will say is that the balconies connect with your neighbors. My neighbors we’re celebrating their 20 yr anniversary and making out so much I couldn’t even enjoy the balcony.

Birthday Celebration

Everything was great from check in to housekeeping.  The beds were super comfortable and the location was perfect.  Didn't get a chance to use it, but the pool and area looked very inviting.  Only had a drink at the bar but the food options looked delicious.

Total Comfort

I stayed in room 402. You can hear the elevator every time it moved up or down. There was a leak in the bathroom, you could visibly see there was damage prior that had been painted over and they did not offer any type of adjustments for the water being all over my belongings. The lobby and bar area was great. The lack of customer service turned me off from this hotel chain. 

Poor customer service

This hotel provides a comfortable stay experience with large rooms, comfortable beds, modern furnishings and a well-kept property.  Everything works, with a helpful, courteous staff.  It features a large bar in the lobby, a restaurant for breakfast, and a great location on the edge of the French Quarter but also convenient to the CBD, Caesar's SuperDome, Smoothie King Center, and Warehouse Dist.

Very nice hotel, convenient location

The staff were wonderful...super friendly and helpful.  The rooms and hotel were super clean and food and drink were reasonably priced for NOLA.  The pool, was soooo relaxing, and loved that I could grab a cocktail and listen to music, while enjoying the weather poolside.  My only complaint, was the level of noise.  I was on the 4th floor and could hear EVERYTHING going on, ALL day and night.  I would definitely stay there and recommend others to stay...just ask for a room, on the Canal Street side!  

Business Trip with perks

1st time in New Orleans and this hotel was reccomended by my friend.  Friendly staff, room was spacious and clean. Wifi worked really well. Food and bar area awesome.  Stayed here, close to all sites. Walking distance to Bourbon Street. Our room located by the pool was awesome and actually quiet. 

Great stay

This is a decent place to stay if you want to stay on Bourbon street. Located just down from Canal it makes for easy access to Canal and street car stops. It's not in the middle of Bourbon so a little quieter, still loud until late though. Clean comfortable rooms, high ceilings. Our room had the balcony over Bourbon so it was good people watching but louder. Noise was not a detractor, can't ask for a balcony over Bourbon then complain about noise level. We had breakfast one morning it left a lot to be desired. Wait service was slow enough we had to call them over for water refills and such. Food was hotel food. Probably more worth your time to take the 5-10 minute walk to a restaurant focused only on food. All in all for a long get away weekend it was a good choice. Would definitely stay here again.  

Decent Burbon Street Accomodations

Very poor lighting. Too dark. Sparse and unappealing. Not worth the price. Free drink ticket not accepted at bar. Small bathroom. Poor tv choices available. Will not use this location again. Valet team was great!

Petite Suite

Central to everything we wanted to see or do in the French quarter. A block off Bourbon Street. Newly renovated, clean hotel. Great service.  Bar and music at pool.   Beautiful lobby We will definitely recommend. 

Definitely recommend

Simply put we didn't feel valued. An offer of a late checkout was withdrawn upon request. The "2 free drinks" coupon was really just a choice between a beer and a Long Island iced tea. And the barkeep that served us breakfast didn't know what quantities were include on items on the menu, so therefore we were charged more than expected. 

Expectations dashed

great service and centric location. i was help at all times the personnel were ready to look after any concern at might have. Got direction to different place need to go and also got taxis driver ready to take me were i need to go

great stay

Old hotel, expensive for what is offered, location is wonderful. Breakfast is not complimentary, parking is expensive, bar is good, did not try food, no microwaves, rooms not insulated well from noise. room air conditioning excellent, King beds are very comfortable, queen beds are horrible. Room with a pool and garden view is not worth it.

Hyatt Vacation Experience

Not sure I have ever stayed somewhere that ticked all the boxes like this hotel, check in was a breeze, upgraded rooms was a smooth transition, advice on tours, where to eat, fun friendly and professional staff. Was waiting for something as it was to good to be true, but left extremely happy 

Amazing, clean, happy helpful staff, central to everything

What a wonderful hotel.   Staff is so accommodating.  The pool was great.  The room was amazing. I could not have picked a better hotel. Bed was so comfy and the room was large.  Definitely will be back and I will most certainly will stay at the Hyatt Centric.  

Amazing

We were unable to utilize the pool area the entire time during our stay. The pool was dirty and needed to be drained and refilled.  They didn’t explain to me that we will be charge a destination fee of $25 per day until check out. So be aware 

Dissatisfied customer

I checked in online and arrived at the hotel as my business meeting was just getting started. I parked using the valet since parking around the French quarter could be a harrowing experience. I was quickly greeted on checkin and given my key card. My king size room was MUCH bigger than anticipated (a good thing!) especially compared to the rooms at even more upscale nearby hotels (which often feel quite claustrophobic. The room was well lit, very clean and comfortable. The amenities/toiletries were pleasant smelling and appreciated. The shower had good pressure and was refreshing. Housekeeping replaced used towels and tidied up the room daily. There were robes in the closet for use during the stay but I did not use them. The king size bed was very soft and clean, comfortably clean.  If I had any gripes, it would be the noise due to the proximity to Canal street and Bourbon St. But once I fell asleep, I was able to sleep through the night.  There was a patio/courtyard as well as fitness room but I did not get a chance to experience them. The meeting room was comfortable and well lit, roomy and comfortable seating, easy to pay attention to the presentations.  The Hyatt Centric also has a convenient indoor hallway connection to the Redfish Grill restaurant, a very enjoyable place to eat. 

Very good stay

This modern, spacious hotel sits one block from Canal Street and one block from Bourbon. One or two blocks from Acme Oyster and Felix's Oyster. Red Fish Grill is in the building. What more could you ask? 
Room was large with a balcony overlooking a courtyard.  Bathroom had only one sink but was a nice size for an old building.

Great Location

Pool was very cloudy and looked dirty.  Bar was without keg beer from Friday til Tuesday...the day we left.  Staff did not respond on why the pool looked or felt the way it did.  Staff was very polite though and the bar staff as well.  Hotel has a nice lobby and prices were lower than other options off of bourbon street, may have been a reason why.

Red Dress Run Weekend

Hotel rooms and the decor is great! The design is very eclectic and artsy. Great bell staff (very helpful), wonderful interns at concierge but full time staff concierge was ineffective at acknowledging and resolving issues of importance. I stayed during a. heatwave where temperatures exceeded 95 degrees daily. There was NO FUNCTIONAL ICE MACHINE in the hotel and I was told to venture to Canal Street to purchase ice from a restaurant and not even extended an apology or offer to assist me in obtaining some. The heatwave lasted for the duration of my 5 day stay and I had to purchase ice daily. The outdoor pool was nice but closed twice because of pool maintenance. During a heatwave this was a major inconvenience. Not every guest desires to roam Bourbon street and become intoxicated. Some guests actually want to unwind and intentionally choose hotels with amenities to utilize them. I am writing this review on August 17th and I sent an email to the hotel manager, Nick on August 12th and still have not even received an acknowledgement or apology. People may not remember what you did, but they will remember how you treated them! 

Great Rooms/ Ineffective Concierge/ Non Functional Basic Amenities - No Ice Machines During the Heatwave!

The location is great. Walking distance to many interesting place, restaurants, bars and also grocery shop. Very noisy at night especially on the weekend because of the location. Overall the hotel is great. Spacious room and nice bathroom

Great location but lot of noise at night

This place has a great staff, is very clean and updated, and located in a great location. It is close to everything and they have a great bar to enjoy.  Pool was great to enjoy.  Overall this is a great place to stay.

Great Place

Beautiful lobby, great valet, clean rooms and the concierge was so nice to help us out.  I do wish I would have known ahead of time that in order to get the deal for valet and breakfast you had to do it when booking the hotel.  Maybe I overlooked that.  Also, the pool was closed the second day and that would have been nice to know in advance.  

The inside of the property was very nice and clean. The outside was a different story, but after a few days, we figured out where and how to walk to get around most of the trash cans and human bodies lining the sidewalks. The Holmes cafe had a great selection of breakfast items and the Red Fish Grill was superb! The concierge services were helpful in arranging activities during our stay. All staff members that we interacted with were professional, helpful, and kind.

Helpful, friendly staff

My party of 5 stay for 3days & 2 nights in a queen suite. The room was roomy, beautiful and clean. Housekeeping did a good job with the cleanliness of the room and hotel. The pool was area was nice. The hotel was convenient to Bourbon and Canal streets, plenty to do right outside the door. There was a cool vibe with a dj in the lobby. I believe it was a bartender convention. We didn't hear any noise and will definitely stay here again 

Cool vibe

Venue took advantage of a stolen property predicament to egregiously over charge for phone service, and when confronted customer care was unwilling to accommodate and said I couldn't speak to a manager.

Terrible Service

An Immersive experience into the culture, music, and architecture; not to mention culinary delights, of Bourbon Street!  I had a participatory and a relaxing hotel experience, as we had a lovely room and a balcony, on which you can smoke and join in the revelry.  We also enjoyed breakfast at the hotel each of our 3-day stay and it was fresh and delicious everyday, with local favorites and traditional choices on the menu!

Immersive Experience on Bourbon Street

Was really excited to see Deanie's Seafood has reopened across the street, not to mention that the hotel is just a block from Canal, a block from Bourbon, two blocks from Royal, and so many other great restaurants are close by (Hard Rock, Acme Oyster House, Bourbon House, Cafe Beignet and more!

A GREAT place to stay and close to everthing!

My issue was that I was not informed of a $200 hold (that is still pending, checked out yesterday after 8 days) and I was unexpectedly being charged an additional $200 a day for 2 days. I came with my friend and we wanted to split and pay for the balance upon arrival and were told we do it at check out, then they charged me for 2 more days. It was a mess and the front desk lady who was helping me had an attitude then another lady came and almost charged us additional because she wouldn’t listen. Definitely soured my stay. Also the rooms get REALLY stuffy during the night with or without the air being on. Beautiful property and clean but I wouldn’t stay there again for the huge financial inconveniences. The majority of the staff were very helpful and courteous. 

Beautiful just like pics… but

The hotel was nice, lobby was beautiful and front desk staff very welcoming.  The room was also nice however, we did have an issue with the bathroom.  Also, our balcony faced a side street, the view was facing another building (not pretty) and when sitting on the balcony you smelled garbage, so it was unpleasant to sit out there.

Hyatt Centric French Quater New Orleans

Very nice hotel in the French Quarter, with wonderful service! The rooms were clean and quiet. Very close access to Bourbon and Canal St.  This will be my go to hotel whenever I visit New Orleans in the future.

Very Nice Hotel

The room, cafe, bar, and staff were good. Unfortunately, the 3 nights we stayed there, the pool needed maintenance which meant no pool bar, snacks, or music. With a disabled relative who we knew would not attend walking activities, we chose this hotel specifically for the pool and entertainment that never happened. 

Pool Woes

Stayed here to celebrate son’s birthday weekend (he’s an adult). As a Globalist, disappointing stay with some pretty unfriendly front desk staff (more than one- we talked to some daily to ask questions etc). Would choose another property next time but the location is good! However very noisy on the Canal St side. My son got very little sleep. 

Great stay with helpful staff, spacious room, and well designed lobby. Would definitely return to this hotel if I were back in the area. Concierge available for guidance on the area. Full bar and many lounge areas in lobby. 

Beautiful and central

A good hotel well situated for Bourbon street and other areas.
Lovely welcome from Sean.
Room was nice clean and spacious.
Pool area ok
Breakfast was poor first day, limited menu, food and coffee not great. However when we sat to eat breakfast in the area it was much better 
Bar was nice but closed early 10pm! 


Great location and lovely welcome

Some of the staff not very friendly. Valet associates were very friendly but the parking is way too expensive. Bartender was rude and very unhappy. Nice hotel, but most likely would not stay again great location everything was in walking distance.

Customer service

This hotel is beautiful to look at and amazing to stay at. It was very clean and huge! The rooms were beautifully decorated, and I think the ceilings were at least 20 feet tall. The pool was not huge, but it was a nice size very clean, well-kept and many towels stacked up for anyone at the pool site. The front desk people were amazing and very sweet as well as the woman who manned the desk in the night, I will definitely come back with my family or just may be a sweet trip away with my husband 100% recommend getting the valet parking service. It makes the most sense and our valet helpers were so sweet and very helpful. Absolutely no complaints maybe a microwave but not a complaint. Just a suggestion the refrigerator helped. Keep our delicious leftovers for the trip and the plane ride home . 

Must stay in NOLA

The hotel was in a perfect location, right off bourbon but comfortable enough from the loud noise and parties. Very clean. The service was excellent. I will definitely stay here again. Satisfied customer. 

Perfect, clean location

My husband and I went to Nola right before the essence festival. The room was great. I was upgraded due to my explore rest member level. I did not use the pool because it didn’t look too clear clean to me and they were supposed to have a DJ there on Thursday But I did not see one on that day. The late night food service at the bar left much to be desired. The wings that we ordered was good but they didn’t have the size that was supposed to come with it. We had to go down and request the size as well. In the size we got was just not up to par at all. The breakfast was good to eat, but the service of the breakfast was slow.  however Ellie was great and helping me to upgrade my room, and Jabari was a great Bell person who greeted us daily and made sure our stay was great. When we asked for foam pillows versus feather pillows and more towels are request was granted very promptly. The only problem with our room I would say is that the room is so big, but the actual bathroom is so small and cramped. We probably will return as the location is excellent just steps away from Bourbon Street and the room we had was no noise. We were on the fourth floor in the corner room. Yes, the floorboards were a little bit squeaky but that really didn’t bother me at all. I kept it very clean and again steps away from Bourbon Street steps away from the street car and steps away from any restaurant you’d like to go to. I just recommend that if you go to Nola in the summertime to make sure that you go to doing Wednesday or Thursday through the weekend as on Monday and Tuesday most restaurants and things are closed. 

Fun time in NOLA

We enjoyed this hotel, it was close to really good resturants and everything was within walking distance.  The hotel was clean and had lots to offer, the staff were really nice and the food was yummy. We really like our room.

Nice place.

Very much enjoyed our stay. Spacious room with balcony, effective blackout shades, daily housekeeping was wonderful. Both food options downstairs were tasty (one is counter service, if you need something quick), and the room service was also great. Would love to stay here again!

Stylish hotel, great location!

Loved staying at the Hyatt Centric French Quarter.  Was close to everything and everything in the hotel was nice and clean.  Loved going to the pool and enjoying the bar and DJ.  Will be staying here again for sure.

A relatively new hotel located in the heart of French Quarter - affordable, friendly, and our experience with every staff member was outstanding - all were efficient and very welcoming.  The only warning I have is the rooms with balconies that face on Bourbon Street which can be very loud during the late afternoon to around midnight.  

Excellent Hotel in The French Quarter

Huge rooms, great location, big pool, friendly staff, LOVE this place!!The lobby was incredibly ornate and enjoyed the unique art on every floor!  The front desk made sure we had the perfect room for our romantic anniversary getaway.  Excellent location and suprisingly quiet for being so close to Bourbon!

Best Hotel Ever!!

Great location.  Beautiful hotel.  Very large rooms! Wish I would have had even more time to enjoy New Orleans and everything the area has to offer.  Walking distance to great food and entertainment options. 

Meet all of our needs and expectations.

It was good experience. I didn't like the location of Hyatt Centric French Quarter New Orleans but service was good.  Rooms are small at Hyatt Centric French Quarter New Orleans but clean and comfortable.

It was good

Took a short week get away to visit our son who was working locally for the summer. Walked the French Quarter, Garden District, WWII Museum, and took a cooking class…that was AWESOME!  Learned about the culture, differences between swamps and bayou’s, Cajun & Creole cultural & food, shotgun houses and more. Fun to expand my understanding of the local culture and people. 

Experience the sights, surroundings, and foods for New Orleans

Front office manager, Maya, was super helpful and nice in assisting me to change to a different room (no fault of the hotel, just my preference of location).  Front desk staffs, Michelle and Mers always very cheerful and super friendly.  

Very friendly services

This hotel is in the perfect location. The staff were friendly, knowledgeable and provided excellent customer service! Great place to stay. We had a minor issue with our room and it was handled swiftly and with a smile. Highly recommend this establishment.

First time in NOLA

We had a great time at the Hyatt centric the place has been remodeled since last year and it’s beautiful it so close to bourbons st and restaurants the hotel is very clean and classy the staff is amazing so help and friendly I’ve stayed at this hotel 3 years in a row 

Siblings trip

This hotel is beautiful inside. We were first given a room facing canal street and told that it wouldn’t be loud on a week night. This wasn’t true, BUT the hotel helped us move rooms at 11pm when someone was poorly playing drums outside our window. We were moved to a lovely room off a quiet courtyard. The location east of canal street isn’t great, but the hotel can’t help that.

Great hotel, not great location

I really enjoyed my stay at Hyatt Centric French Quarter in New Orleans. The staff were wonderful and helpful, the location was super convenient, and the pool was lovely! I would definitely stay here again. 

Central, convenient, and great!

We had a great stay during our visit to New Orleans. Staff was so welcoming and the location was perfect. They also recommended restaurants and they were  great! Definitely staying again on our next trip. 

Girls Trip!

I loved this hotel! I was on the 4th floor, I had a balcony overlooking the pool, the super high ceilings with the large windows really gave the room a luxurious feel. It had a sitting area and a large comfortable bed. The bathroom was also great with lots of upgrades. The lobby and bar was very pretty and there was never a line for any services. 

Great Hotel with Beautiful Rooms

This was our first visit to New Orleans and staying at the Hyatt Centric.  It is a wonderful hotel.  The hotel was very clean and our room room was really nice. We had a room which overlooked the pool area. The staff was very pleasant and knowledgeable.  The concierge was great with recommending things to do and giving accurate directions how to get to places.  We went on the Riverboat Cruise and took a bike tour of the area.  The hotel was very quiet in the evenings. The Hyatt Centric is within walking distance to all the main attractions, Riverwalk, French Quarters, Bourbon Street, etc.  We will definitely stay at the Hyatt Centric if we return to New Orleans for another visit.

Wonderful Hotel and Visit

I spent a whole week vacation at Hyatt Centric.  The hotel was nice and clean.  The staff were very helpful and friendly.  I especially enjoyed the coffee and beignets; the hotel had the best beignets in New Orleans in my opinion.  The hotel also had delicious breakfast menu.

Nice Experience with Hyatt Centric

Property is at a great location. Rooms are neat with great decor. It’s just that the hotel reception Staff was not welcoming. Talked rudely to me at checkin. If asked to explain the charges, rolled eyes. 

Staff was not welcoming.

clean, vibrant in a perfect location to walk almost anyway or jump on the St. Charles street car. Highly recommend. pool and bar were great to relax after walking around. Even though right off Bourbon street, it wasn't loud outside our room during our weekend stay.

perfect location

Everything was absolutely amazing, I enjoyed my stay, the rooms were everything, the dining was great, customer service and check-in was smooth and staff was exceptionally friendly and helpful whenever we needed any type of assistance 

AWESOME

Great location and service right in bourbon street. Sean from the bell service was amazing with lots of recommendations. Highly recommend the hotel. The pool area is great! They need to fix the coffee in lobby it’s terrible and overpriced. 

Weekend Getaway

Perfect place to be in the French Quarters! Located conveniently within steps of Bourbon Street and Canal Street. Hyatt Centric is located a few blocks from all the best eateries, bars, casinos, and major attractions.

The Place to Be!

This is one of my favorite places to stay. The rooms are very clean, the staff was extremely helpful and welcoming, the concierges played a big role in helping us have a wonderful time. The location of the hotel was perfect.  Definitely a redo!

Excellent service

First and foremost the hotel is absolutely beautiful and very clean. Accommodations and service are top notch. Staff is extremely friendly and professional. Do yourself a favor and try their beignets, they are fire 🔥