World of Hyatt

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4.5/5

Average rating based on 149 reviews

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  • 5 stars

    "Had a lovely time"

    I can't speak to the unfavorible reviews but we had no issues in our upper floor room, which we paid to upgrade to. We heard some distant hammer-drilling but nothing awful. We had a Nespreso machine and the lounge on 3 was pretty handy as well. The room would not be so good for working as there wasn't a desk. If you expect to hang clothes the tiny closet will get very crowded. We liked having the subway close and also discovered that you can walk south through inviting and covered pedestrian accessable buidings all the way to the end of Rockefeller center, which made getting to the theatres a pretty dry trip when raining.


    brhood

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear brhood, It was a pleasure hosting your stay at Thompson Central Park New York. Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to the Subway and could make it to the Rockefeller center without breaking a sweat. We hope you choose us again the next time your travels bring you to the Big Apple. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "The cornerstone of our vacation"

    It was great, staff were wonderful, food was great and plentiful. The hotel was central to all the sites we wanted to see and made everything from shopping, to museums, to shows easy to access. Almost everything was walking distance for us. Staff were helpful, especially the door staff who offered us guidance each time we left the hotel on the best way to get where we were headed. The best part was room service we had at least one meal in our room each day and each one was tasty and portioned well. Desert was our favorite thing to order. Our room was well kept and the staff were Johnny on the spot with things being ready each afternoon when we got home.


    RTSalgado

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Ms. Gondi, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit! Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Beautiful hotel"

    Our rooms were large for New York with very comfortable beds and very clean. The staff was very nice and helpful. We would absolutely stay here again. Be sure to go to Burger Joint behind the red curtain!


    texashollys

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear texashollys, Thank you for choosing Thompson Central Park New York. We are glad you liked your spacious, clean and comfortable accommodations and appreciated our helpful associates. Providing an exceptional visit to every guest is what we strive for every day, and we look forward to seeing you soon. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Wonderful stay!"

    The hotel was beautiful and well appointed. From the moment we walked in, the staff (front desk, concierge, etc) was amazing and incredibly helpful. The view from the upper stories was incredible- worth the price.


    11Timothy

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear 11Timothy, Thank you for choosing Thompson Central Park, New York, for your recent stay. It was a pleasure reading your comments acknowledging our associates and the excellent service they provided during your time with us. We are devoted to making every guest's visit exceptional and will enjoy passing along your kind words to them. We are also happy you enjoyed our beautiful property and amazing views from the upper stories. Thank you again, and please come back soon. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Outstanding service"

    Newly refurbished hotel near Central Park with great service. WOH Globalists are well recognized and the complimentary Globalist breakfast is awesome in comparison with other similar Hyatt hotels in the city.


    Satya T

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Satya T, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved our excellent services and delicious breakfast. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Matthew Slippoy General Manager


  • 5 stars

    "Amazing place to stay in NYC"

    We are so glad we decided to stay at Thompson Central Park. Great location, stylish design, beautiful and immaculate rooms, quiet accommodations, and the finest service from the entire staff. Highly recommend.


    ClaudiaK27

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear ClaudiaK27, Thank you for sharing your experience from your recent stay at Thompson Central Park New York. We are overjoyed that our beautiful accommodations exceeded your expectations and that our associates took excellent care of you. We understand the importance of a refreshing environment, and our devoted team works hard to ensure every guest has a seamless experience. Thank you once more for your recommending us to others. We look forward to the opportunity to welcome you again soon. Best Regards, Matthew Slippoy General Manager


  • 5 stars

    "Great location and room comfort - would stay here again"

    Super easy walking to multiple subways. Quick walk to many great shops, bars, restaurants, Carnegie Hall, Columbus Circle and Central Park. Our room was great for a 6 nite stay, small fridge, large couch, sit up bar with stools all separated by open entertainment center from the bed. Bathroom had ample counter space for both of our toiletries. Lots of closet space and natural light. Very convenient bar/restaurant downstairs and fresh market a few doors down.


    arlenedabbs

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear arlenedabbs, It was a pleasure having you as our guest at Thompson Central Park New York. Thank you for your nice review and for mentioning our wonderfully convenient location. We are so fortunate to have Carnegie Hall, Columbus Circle, Central Park, and many restaurants within walking distance. We get great feedback on our location, and we are happy this made your stay even better. We are also glad that your room provided all the relaxation and comforts of home. You are a valued guest, and we look forward to seeing you again for another refreshing visit. Best Regards, Matthew Slippoy General Manager


  • 5 stars

    "Great location"

    Great rooms, great location - only 2 blocks south of central park, walking distance to Times Square, subway stops close by. Hotel was very clean, service was friendly. Only issue was we were 4 people in a room (2A & 2C) and the pull-out bed wasn't ready for us and there wasn't any bedding, so we had to do down to reception to rectify. Also, only got 2 bottles of water once, for four of us. But these are only minor things - overall the hotel was lovely, staff very friendly. Expensive to drink and eat but it is a similar picture all over NYC.


    Leanne E

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Leanne E, Thank you for removing some time out of your busy schedule to leave us a review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We cannot appreciate you enough for your kind comments letting others know how much you loved our ideal location, well-appointed accommodations, and the high level of service you received. Thank you once again for selecting Thompson Central Park New York, and we hope to welcome you again soon. Best Regards, Matthew Slippoy General Manager


  • 5 stars

    "High quality accommodation still getting better"

    Excellent accommodation. Rooms are new clean and very well designed. Hotel still under some refurbishment but didn’t cause me any discomfort. Very good hotel that seems to be getting better each time I stay.


    my0rk28

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear my0rk28, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad you enjoyed your immaculate and modern room, equipped with everything you need for a memorable visit. Thank you again for being our guest at Thompson Central Park New York, and we look forward to seeing you again soon. Best Regards, Matthew Slippoy General Manager


  • 5 stars

    "A hidden gem in Midtown"

    The hotel location can't be beat; it is not in the craziness of Times Square but you can get to the theatre, Carnegie Hall, Central Park, shopping, restaurants within minutes. Hotel rooms have been nicely renovated and has a luxurious feel; we had a corner room on the 21st floor with a peek-a-boo view of Central Park. If I had to be picky, there was'nt enough closet space and storage for 2 people staying 4+ days. But they addressed feedback from past reviews and they now have coffee service in-room!!!! The hotel staff (front door, reception, valet) was extremely friendly and genuine. Room service and quality of food served was outstanding - try the French Onion Soup (oh my). Also the service and food in Parker's was also outstanding. Shout out to Orlando and Suset who went out of their way to accommodate our requests - try the Sliders and Branzino!


    Ben L

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Ben L, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit! Best Regards, Matthew Slippoy General Manager