World of Hyatt

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4.5/5

Average rating based on 146 reviews

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  • 5 stars

    "Getaway tp Thompson Zihuatanejo"

    Our stay at the Thompson ZIhuatanejo was exceptional. The entire staff was very friendly and the level of service was exceptional, Playa La Ropa was great as always. The beach service is always a highlight of a stay at Thompson.


    emcc

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear emcc, Thank you for such a fantastic review. We are thrilled to read how exceptional your stay with us was. We are looking forward to welcoming you back soon. Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Outstanding Beach Resort"

    The food, beach, service and facilities were outstanding! We had a two bedroom suite with a views to the lagoon and partial ocean view. We made good use of the bigger than usual plunge pool. The hotel is situated on Playa la Ropa, small waves, great for swimming. The beach service was outstanding — loved the super attentive beach staff!!!


    verojanet2020

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear verojanet2020, Thank you so much for taking the time to share your experience with us! We are thrilled to read how the two-bedroom suite fixed all your needs. We are looking forward to welcoming back soon! Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Always the best stay here! ♥️"

    i’ve been coming to the Thompson Zihuatanejo since 2019. I will only stay here. The best customer service ever. Everyone is always so attentive. they remember all of your stays and cater especially to your needs and preferences :)


    kylaporter0917

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear Kylaporter0917, Thank you for taking the time to share your experience with us! It is always a pleasure to welcome you to Thompson Zihuatanejo. We are thrilled to read how tentative our colleagues are to your needs and preferences. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Great stay on the beach"

    we stayed at this hotel for the first time and it was as advertised. wonderful staff and location. clean, comfortable and welcoming. The food is very good like you would expect on a nice cruise or better. they had a bbq one night and that was exceptional and way beyond normal resort style. Great place and location.


    BBdaveletsgo

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear K4391HHdave, Thank you so much for taking the time to share your experience with us. We are thrilled to read such a wonderful review regarding Thompson Zihuatanejo. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "The best in Zihuatanejo"

    We had an excellent trip from start to finish. This is our 4th trip to the hotel, the first as Thompson Zihuatanejo. The staff was great, helpful and kind. The food was excellent, especially the special dinners at HAO. We loved every minute and look forward to coming back soon. Highly recommend.


    173stacey

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear 173stacey, Thank you for taking the time to share your experience with us! We are very happy to read how excellent your stay was from start to finish. Looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Amazing place to chill"

    Went for some rest and relaxation after some intense months at work. Staff are amazing and what makes the place. The rooms are great and ours was very well maintained. I saw some previous comments about the food but I thought it was excellent!! Sure it's more expensive than going out of the hotel but in comparison to California it was well priced and delicious. The breakfast service on the beach by your lounger is perfect, wish more hotels did that. Takes all the anxiety out of rushing from breakfast to the beach to get a lounger. The only minor thing is the gym has a funky smell because it's not sealed, it's a cool gym but they need to retrofit it to work with the climate. Thank you Thompson for an awesome stay!


    darkglobetrotters

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear darkglobetrotters, Thank you so much for taking the time to share your experience with us! We are thrilled to read how great the customer service and culinarians experience was during your stay. We appreciate your feedback regarding our gym facilities, we will take action on it. Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Great experience!"

    The team at Thompson Zihuatanejo are gracious hosts focused on delivering a great customer experience. From the Front Desk, Restaurant Chef/Staff, Room Attendants, Beverage Servers and Activity Leaders all did a fantastic job making sure our stay was memorable.


    patricksE217MM

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear patricksE217MM, Thank you so much for taking the time to share your experience with us. We are thrilled to read how memorable was your stay. Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Excellent vacation stay"

    Amenities were great and the staff was excellent! Rooms were very clean. Staff was very helpful. Hotel accommodations were great. Excellent food and extraordinary service and Spa service was very good.


    mrncns

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear mrncns, Thank you so much for taking the time to share your experience with us. We are thrilled to read how your experience with us was. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Excellent hotel and customer service"

    We had stayed at the Thompson 20 years ago (when it was Villa Del Sol) and were excited to come back to a newly designed Thompson Zihuatanejo. We booked the Beach Side Suite with two bedrooms and it was perfect for our family of 4. The proximity to the beach and the quality of rooms exceeded our expectations. When we come back, we would stay in the same suite. We had some family medical issues during our visit, and all of the concierge team and the hotel manager went above and beyond to help and reassure us that they were there for us and that they would help in anyway they could. I felt extremely comfortable expressing our struggles and trusted their team to help. Every staff member was always pleasant and helpful and we really couldn't have asked for better customer service. The quality of the hotel and grounds were exceptional and we enjoyed all of the food and beverages we had. We hope to return in the future with friends and hope to see some of the friendly faces who helped make our stay as comfortable and pleasant as possible.


    chelsey951

    Giampaolo Parente


    Guest Services / Front Office at Thompson Zihuatanejo,

    a Beach Resort

    Dear chelsey951, Thank you for such an amazing review. We are thrilled to read how perfect the 2bedroom beach suite was for you and your family. We are very happy to know how our colleagues went above and beyond during your stay. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Division Manager


  • 5 stars

    "Beautiful Beach vacay"

    Returned to this resort 20 years later (prior stays when it was Villa del Sol) - still excellent staff and service. Rooms are very comfortable. We were a family of 4 in a 2 bedroom beach suite so plenty of room for the two teen girls plus us. I’d say the food was a bit less tasty than I remember pre-Hyatt. Breakfast is good, though. Go off campus for dining when you can.


    jenniferpN3801EQ

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear jenniferpN3801EQ, Thank you so much for taking the time sharimg your experience with us! We are happy to know that the service is up to the standard as it was 20 years ago. We are looking forward to welcome you back! Regards, Giampaolo Parente Rooms Manager