Average rating based on 129 reviews
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This is a great place to stay. The room was cold. The bed was clean. The rooftop food was delicious. The pool view was spectacular. The staff went over and beyond. In addition, the fact that the hotel was guarded and the next that guard was a doorman who opened the door every single time. Definitely will return.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear BenLeto, Thank so much for your wonderful review! We are more than happy to know that you had a great stay with us! Our main goal it is your satisfaction and knowing that we achieve it with you makes all our effort worthwhile. We really hope to welcome you again in a near future! Sincerely, Nadia Bolaños Beach House Manager
As a frequent visitor to Playa Carmen Mexico, I've stayed at numerous 5 Star Hotels in the Yucatan. The Suite we had at The Thompson was fabulous. The Bathroom and Balcony were also both exquisite. The bed and internet bandwidth were also excellent. Late at night the music from the nightlife scene down the street can be noticeable up until 3AM, but it never interfered with our sleep. The rooftop pool and the food are also exceptional. My wife and I also loved the DJ's house music on Thursday and Friday in the afternoons. This is an excellent hotel and centrally located in the middle of the Action of 5th Avenida. Highly recommend for any couples looking for a high energy trip and time.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Jay Campbell I would like to thank you for sharing such heartwarming comments; nothing puts a bigger smile on our face than to know our guests enjoyed a beautiful and unforgettable experience with us. Highlighting our facilities, room amenities and location is very rewarding for us. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With warmest regards Nadia Bolaños Beach House Manager
We originally booked at the beach house but the algae was such a strong smell that I could barely leave the room without feeling nauseous. The lovely staff were super accommodating and moved us to the plaza location and I was able to have a great rest of our time. The rooftop pool is unmatched to anywhere else in Playa and the food is really good too!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear SophieM6688, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a great vacation with us. Reviews like yours, are the motivation to keep in the good job; we will pass all your great comments to the staff. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation, Nadia Bolaños Leader on duty
Hotel is located in the beach looking at Cozumel. Personnel is outstanding and the hotel is in very good shape. The pool and cabanas are relaxing. Hotel is a block from main street. Helped with taxi, tours, etc. reservations
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Juan M, Thank you for taking the time to share your Thompson Beach House experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that our staff offered you the service you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely, Nadia Bolaños Leader on duty
This hotel had a great location! 4 min walk from the beach, near many restaurants, and a Covid testing facility close by (30 dollars/Antigen test). Rooftop brunch was delicious and the passion fruit juice is a must. It’s fresh! The Beach House hotel is nearby and the pool is very nice. Although it was loud at night, there are earplugs provided, but we had no problem sleeping. The sun tired us out.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear elizabetharobles24, I would like to thank you for sharing such great comments about your stay at Thompson Playa del Carmen. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Leader on duty
I came down for a solo spring break adventure. The premises are gorgeous, sparkling clean, and inviting. The drinks were excellent, as was the service by the pool. My room was spacious, sunny, and new. I would definitely stay here again.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Mely L, Thank you for sharing such good compliments about Thompson Playa del Carmen cleanliness and facilities, we are also happy to hear our staff at Alessia Day Club offered you the experience you expected and deserve. Our goal is that you go home with good memories and intention of returning, so please do not hesitate to let us know as soon as you are ready to return, our great team will be ready to exceed your expectations. With much appreciation Nadia Bolaños Leader on duty
Really nice rooms and staff on a small property. Ideal for couples with a nice small hotel that has a really friendly and competent staff. The room and bed were great, but the area is a bit noisy so if you need something really quiet, this might not be ideal.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Guest Jormond72 Thank you for sharing such great compliments about Thompson Playa del Carmen facilities, also for highlighting our staff offered you the experience you expected and deserve. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Leader on duty
This property is located right in the sweet spot of downtown Playa. You are right at 5th ave. The hottest restaurants, bars and even Coco Bongo are at your front door. The hotel is very contemporary and modern in every way and has an amazing up beat, modern roof top pool with an amazing view of the city and ocean. Pool and restaurant have a contemporary ultra lounge vibe. The best part is ADULTS ONLY. If you have a hot swim suit and your not afraid to use it, this is your pool and bar spot. Definitely staying here again!!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Guest jrod4115 Thank you for such wonderful comments regarding your recent stay, we are glad to know that you were able to live the Thompson Playa del Carmen experience. I am so happy to hear that you are looking forward to returning; please do not hesitate to contact us prior to your arrival so we can make your next stay more special and enjoyable. With much appreciation Nadia Bolaños Leader on duty
Confortable rooms, in the heart of Playa del Carmen, close to the beach and to the center. Super friendly stuff! I would definitely go back. There is a beach club of the hotel as well we visited one day and we loved it. You should definitely try it!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear veisllarimak, Thank you for taking the time to share your Thompson Playa del Carmen experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that our staff offered you the service you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Mexico. Sincerely, Nadia Bolaños Leader on duty
This special venue was perfect for our private wedding weekend event for 80 people. The Friday night Beach Grill barbeque was lots of fun with live surf band, fire show and an amazing array of delicious food.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear RobinE4409AU, Thank you so much for your kind comments and for taking the time to post your review on TripAdvisor. We feel truly satisfied we covered your expectations and we want to thank you for choosing Thompson Beach House as your wedding destination hotel. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Leader on duty
