Average rating based on 231 reviews
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This hotel has a nice location and they allow you access of the Hyatt beach house location which is nearby. The staff is courteous and friendly. The rooftop pool looks amazing and I wish we had a chance to try it out.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Daydream227546, Let me thank you to take the time to share with us your feedback, we are more than happy to hear you had a great time during your stay with us, as well as the good job our colleagues are doing. We hope to see you back very soon, it will be a pleasure to greeting you and also to know your opinion about our wonderful rooftop, I´m sure you will love it! Best.
The hotel is situated perfectly, right on the beach front, just off of the main 5th Avenue, everything you need is just a minutes walk away. The facilities are lovely and staff are attentive & friendly.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Ella H, Thank you for taking a moment to share your experience. We are pleased to hear you found the Hotel to your liking, since we are compromised with the quality and satisfaction to give the best experience to our guests. We look forward to welcoming you back to our hotel in the not-too-distant future. Best.
All staff are extremely friendly and helpful. The Room is clean and neat. The rooftop swimming pool is a unique amenity, it has an excellent view of the sea and there is also a DJ playing live music. The hotel is located in the city center. There are a lot of restaurants near the hotel, you can find a lot of good restaurants within five minutes. There is also a tequila tasting event every day, I am a tequila lover and I learn a lot from that event. There is a lot of nightlife around the area.
Beatriz Cid
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear 280cl2023, I would like to thank you for taking the time to share your feedback with us, all your comments are vital to keep improving our service day by day. Our purpose is to take care of people so they can be their best and this is the reason of why we are more than happy to hear you had a great time during your stay with us, relax, have fun and why not? learn a little bit about one of Mexico´s treasures, such as tequila. We look forward to welcoming you back to our hotel in the not-too-distant future. Best regards.
We've stayed in Playa del Carmen many times. This stay at the Thompson was extremely comfortable. We were close to restaurants and shopping. Breakfast on the roof was fantastic. Super comfortable beds.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Bethcvhmgr, First of all, I would like to thank you for sharing your feedback with us. There is no better reward for us than to know that we succeed in creating satisfying experiences for our guest. It will be a pleasure for us that we continue to be considered as your choice of accommodation during your next visits in Playa del Carmen. We remain at your service. Best.
I booked through Priceline and upon check in we come to find out that the funds that I had originally paid weren’t successfully sent over to Thompson so therefore… we had to PAY for the stay twice! I contested booking.com / Priceline and they informed me that we paid and that they’ll contact the hotel! Well it’s day 3 and the guy at the front desk didn’t even bother to get management! Like this is someone’s JOB not mines! We had email confirmation along with receipts that we paid OVER $3,132.72! Very disappointed about how everything was handled!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Kevsotokev, Thank you very much for taking the time to share your experience with us, I am very sorry that this time we have not been able to meet your expectations in terms of the service provided, please be assured that we will be following up on this report as soon as possible. We will be contacting you directly to clear up this misunderstanding. I sincerely apologize for all the inconvenience caused by this. We hope you can give us another opportunity, for us will be a pleasure to welcome you back in the near future! Best regards,
Great location, a little noisy early in night - be sure to request a quiet room, younger crowd in roof top pool area but all good - south beach scene and great place to hang or explore Playa Del Carmen, access to the Thompson Beach House is a nice added touch.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Expedition1555553, Thank you for sharing with us your experience, it is always very helpful to know the opinion from our guest, which is vital to continue improving the level of service and experiences of our customers. We are very happy to find you had a lovely stay. We look forward to welcome you back very soon and pamper you as you deserve. Best regards.
Welcoming staff, great rooms and infrastructure. The hotel is located near great restaurants, the beach and stores. Great rooftop amenities, the pool is amazing and the breakfast is delicious and well-served. Thank you for the hospitality!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear Mariana, Thank you so much for sharing with us your feedback. We are very pleased to hear you had a great time during your stay with us, as well as the good job our team is doing. There is no greater reward than to achieve unique and pleasurable experiences. For all of us it will be more than a pleasure to welcome you back. Sincerely.
I enjoyed my stay, 1 King w/ Balcony is a superb room, the entire faciliaty is modern and the gym is small but solid. The rooftop is fantastic with great views and restaurant location, although the breakfast is subpar. I will definitely be coming back next time I'm in Playa, especially given the location is in the center of town.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen,
responded to this review
Dear LemDotEth, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Front Office Manager
We checked in and right away were upgraded to a room with a partial ocean view and breakfast included. The check in and out process was seamless and efficient. We were exploring playa for our wedding venue next year and they assisted us in getting in touch with their event coordinator karla who was lovely and thorough. The scene at the beach house was more chill than the main house which we enjoyed. Room service was served hot, and speedy. Overall great experience!!
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Dear OnAir585540, Many thanks for sharing your experiences with future travelers, we are glad to know you had a great time with us. Reviews like yours motivate us to keep working hard to offer you the best. Congratulations for your engagement and your future wedding. We look forward to welcome you really soon in the nearly future. All the best,
Best location in Playa del Carmen. Always felt safe. The area around the hotel is very safe and great for restaurants, bars and shopping. The Hotel is very clean and friendly. Everyone is so helpful. Beautiful small pool and beach, Loved the place. Wouldn't stay anywhere else.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen,
responded to this review
Dear E6959CEanthonys, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a great vacation with us. Reviews like yours, are the motivation to keep in the good job; we will pass all your great comments to the staff. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service.
