Average rating based on 167 reviews
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The Hotel property was beautiful and the food was amazing. The staff were all so friendly and accommodating. Housekeeping kept all my things neat and organized :) Sergio was an excellent server and offered great food recommendations. All the staff made me feel special like I was the only guest there.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear R1984SOclaudia, I am glad to hear that you had a great time at Thompson Playa del Carmen; it is with great pleasure and dedication that we try our best every day to exceed the expectation of every guest; we will pass all your comments to the staff. Thank you once again and we look forward in welcoming you back in the near future. Sincerely Nadia Bolaños Beach House Manager
We loved our stay. The staff, especially Ernesto, made my best friends bachelorette so smooth with drinks in our hands and made us smile along the way. Delicious food, clean rooms, great sunset views.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Guest, MacKenzie513513 Thank you for such wonderful comments regarding your recent stay at Thompson Playa del Carmen. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff, especially Ernesto, we will let them know that they make the difference with the impeccable service. It will be always a pleasure to welcome you back at Thompson Playa del Carmen, your home away from home. Sincerely Nadia Bolaños Beach House Manager
Best pool on the strip in addition to the service and cleanliness, sits on the back of Congo Bongo and on top of the shopping mall of the strip. There are plenty of food restaurants and hookah lounges in walking distance
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear guest, laceme Thank you for taking the time to share your Thompson Playa del Carmen experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that the outdoors activities offered you the experience you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely, Nadia Bolaños Beach House Manager
Great. Staff were so helpful and we had a great time there. It was clean and safe. You would have everything that u want and the design of this hotel and lighting was wonderful. I like the rooftop pool.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen Adults Only,
responded to this review
Hello Ms. Abdolkarimi, many thanks for sharing your experiences with future travelers, we appreciate your feedback and we are more than happy to know you had a great time here with us. Reviews like yours, are the motivation to keep in the good job; we will share your good comments to all the Thompson Staff. Wee look forward to welcome you back really soon! Nadia Bolaños General Manager Beach House
Hotel was clean and located in prime Iocation. Staff was very attentive to our needs. Breakfast options were not as expected but pool and room quality compensated for it. Great choices for restaurants.
Nadia Bolaños
Guest Services / Front Office at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear rpugh16, Thank you so much for your kind review! We are so happy to find that you had a great stay with us! I have shared your comments with our Food & Beverages Director about the breakfast, so we can find options to meet our guest expectations. We hope to welcome you in a near future! Sincerely, Nadia Bolaños-Thompson Beach House Manager
If you like it really quiet at night this isn’t the place for you. It is located in the heart of downtown so it’s actually a part of a mall and lots of restaurants and bars nearby. Very quiet in the morning though. Not too many people coming and going at that time. Excellent customer service!!!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear MrsLamadrid, Thank you for taking the time to share your Thompson Playa del Carmen experience with us. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Beach House Manager
First time staying at a hotel in Playa that was not on the beach and had a little concerns I would miss being on the ocean. But once I checked in I forgot about it. Hotel was great and pool was awesome! Thompson Staff was great, from Check in to check out and everything in between. I did feel a little more secure as hotel did take precautions to ensure safety of the hotel guests.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Guest itraveleverywher2022 I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. Creating memorable experiences for our guests and providing a comfortable stay are our top priorities, please receive our most sincere appreciation for such great comments. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely Nadia Bolaños Beach House Manager
This place is amazing, great location, next door to everything, a bit noice at night but is no that bad, the breakfast at the beach house is a must do,,the beds are very comfy, Isabella the Consierge is amazing and very good at making sure you are enjoying your stay. The bel staff is super helpful, specially if you have a car,, they are very service oriented.Will do it again soon.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear ElExploration318716, Thank you for sharing such great compliments about Thompson Playa del Carmen location, also for highlighting our staff offered you the service you expected and deserve. I would like to remain at your disposal for anything you may need, and if you decide to come back, I will be more than glad to take care of your reservation and ensure you have the best of Thompson service. With much appreciation Nadia Bolaños Beach House Manager
Thompson PDC is a Gem of a boutique hotel! Staff is amazing! Valet is outstanding! Everyone has an answer to all questions related Restaurants, tours, etc. It was my father's first time and he absolutely loved it. Would have loved a better view. The location of the hotel is spectacular. Right at the heart of all the fun!
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear Amada A, Thank you for such wonderful comments regarding your recent stay, we are happy to know that you were able to live the Thompson Playa del Carmen experience. It would be an honor to host you again in our little piece of Paradise. Sincerely Nadia Bolaños Beach House Manager
This is a great place to stay. The room was cold. The bed was clean. The rooftop food was delicious. The pool view was spectacular. The staff went over and beyond. In addition, the fact that the hotel was guarded and the next that guard was a doorman who opened the door every single time. Definitely will return.
Nadia Bolaños
Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,
responded to this review
Dear BenLeto, Thank so much for your wonderful review! We are more than happy to know that you had a great stay with us! Our main goal it is your satisfaction and knowing that we achieve it with you makes all our effort worthwhile. We really hope to welcome you again in a near future! Sincerely, Nadia Bolaños Beach House Manager
