World of Hyatt

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4.5/5

Average rating based on 207 reviews

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  • 5 stars

    "Like a second home"

    Perfect location for all Chicago has to offer. Exciting 'Viagara Triangle' corner, but very quiet in the room. I slept like a charm. Nico has the best staff and food. I had a mile long list of restaurants I wanted to visit in Chicago, but rarely wanted anything other than Nico. The staff is warm and caring, but keep it professional. They seem genuinely happy to see you check in. The doorman is adorable. If you count on room service, you might be disappointed, but there's coffee in the lobby every morning. It was good for me to get forced to get up and dressed if I want breakfast. And the restaurant is right downstairs, with an outdoor option.


    7moredays2020

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Thank you for staying with us and for taking the time to leave a review on TripAdvisor. We appreciate your feedback and were delighted to read you enjoyed our location and restaurant Nico. We will continue to strive for excellence and are always looking for ways to improve our guest experience so your feedback helps. Once again thank you for staying with us and we trust we will see you again in the future.


  • 5 stars

    "Location and Beauty"

    The Thompson Hotel in Chicago welcomes you with a stylish and comfortable lobby and bar. The attached restaurant looked great with a lot of outdoor seating. Our room was clean with a good amount of towels and nice amenities. The staff was helpful and friendly. Was is worth the cost? For a special occasion, yes worth the splurge. The location is great for walking to many parts of the city. There are many shops and restaurants close by.


    Momcook3

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Momcook3, Thank you for staying with us and taking the time to leave a review on TripAdvisor. We were delighted to read your review regarding your most recent stay with us. It put a smile on our face to know you enjoyed our decor, location and rooms. This feedback helps with our continue strive for excellence simply because our guest deserve the best. Once again thank you for staying with us and we hope to see you again in the future. Kind Regards


  • 5 stars

    "Great stay."

    Perfect location. Close to lake, bars, and restaurants. Makes sure to say 'hello' to the doorman, Verdell. He will make you feel at home. The logistics of unloading/parking can be tricky. When busy, elevator wait time can be slow.


    GJO123

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    GJO123, Thank you for staying with us and for taking the time to leave a review on TripAdvisor. We were delighted to read your review and were happy to see you enjoyed our location. We will also pass this along to Verdell as he is such an important part to our team. We appreciate your feedback and we trust we will get to see you again in the future. Kind Regards


  • 5 stars

    "Business Trip"

    Overall the property was well kept. Agreed with recent reviewer that the interior halls and doors were a bit worn however my room was updated. Reception lines at times were long however the staff made sure all questions were answered and clients were tended to.


    catherineb0ss

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    CatherinebOss, Thank you for staying with us and taking the time to leave a review. We appreciate your feedback as it helps with our continued strive for excellence simply because our guest deserve the best. Once again thank you for staying with us and we look forward to your return. Kind Regards


  • 5 stars

    "Great stay at the Thompson"

    Great hotel, superb staff. Location is perfect, just off Rush Street. Great restaurants and shopping. The restaurant in the hotel does a super job. Decor is kind of funky fun. Outstanding lobby bar. This is a great place for business or a romantic getaway, maybe not the family hotel.


    ExecinVA

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    ExecinVA, Thank you for staying with and taking the time to leave a review on TripAdvisor. Reading your review definitely put a smile on our face. Our staff was happy to read your comments and happy they were able help throughout your stay. I am glad you enjoyed our location, restaurant and lobby bar. Once again thank you for staying with us and the feedback you provided. We hope we get to see you again in the future. Kind Regards


  • 5 stars

    "Best location in Chicago"

    Thompson has the best location in Chicago, right in the heart of Gold Coast where the best restaurants, stores and rooftops are. Also really close to Michigan Av. Book a room with a lake view and high floor.


    victorgiansante

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Victorgiansante, Thank you for staying with us and taking the time to leave a review. We were delighted to read your comments regarding your most recent stay with us. It definitely put a smile on our face to read that you enjoyed our location and the surrounding area. Thank you so much for your feedback and we trust that we will see you again in the future. Best Regards


  • 5 stars

    "Memorial Day weekend"

    We stayed in a corner king master and the room was nice albeit a bit smaller than depicted in the photos. Staff was very nice and helpful and the bar staff onsite were very polite. Location is great, but if you're a night owl everything in the surrounding area closes by midnight so you'll have to venture elsewhere.. Breakfast at the restaurant onsite (Nico) was delicious.


    richardeckes2022

    Darius Cristwell


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Richardeckes, Thank you for staying with us and taking the time to leave a review on TripAdvisor. We were delighted to read your review regarding your most recent stay. I am glad you enjoyed our restaurant and location. Also knowing our staff staff was helpful was also great. Once again thank you for staying with us and we hope to see you again in the future. Kind Regards


  • 5 stars

    "Upscale Hotel in Great Location"

    We loved our stay at the Thompson recently. The lobby as well as our room, was very clean and new-looking, with a lovely restaurant and also a separate bar. All staff was friendly and so accommodating, and we will definitely stay here again as we are often in Chicago.


    ConnieW33

    Ashley Negron


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Dear ConnieW33, Thank you for the kind feedback! We just completed some upgrades to our guest rooms and are already planning for more ways to improve other aspects of the hotel for an even better guest experience. We always love to see familiar faces, so we do hope to see you in the near future! Until then, stay safe! Cheers, Ashley


  • 5 stars

    "Okay"

    Service wasn’t great during check in. Employee originally said we’d have a higher level room then changed it to a lower level because he claimed we were checking in at an abnormal time. We literally got there right at 3p which was check in time. Bizzare.


    natsullivan91

    Ashley Negron


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Dear natsullivan91, I'm so sorry to hear your check in experience wasn't up to par! We strive to make every check in as seamless as possible, so hearing this was certainly alarming! I'm having trouble looking up your reservation to be able to gather more details and correct this behavior immediately. If possible, can you please reach out to me directly so I may have more clarity on the situation? Thank you so much! Best, Ashley


  • 5 stars

    "Great location, clean and friendly"

    Love to stay here! Recommend the lake view rooms! Parking garage across the street or they offer valet. Great location close to shopping and many restaurants. Clean and trendy rooms. Stay here every time we come to Chicago!


    S7521QKjulieh

    Ashley Negron


    Guest Services / Front Office at Thompson Chicago,

    responded to this review

    Dear S7521QKjulieh, Thank you for the amazingly kind feedback! We'd love to welcome you back anytime! Next time you're here feel free to stop by and say hello! Cheers, Ashley